1. MULTICULTURAL INFLUENCES IN HRD (DCE5130) SEMESTER ONE 2013/2014 F2F I (8 SEPT. 2013) PART 1

2. . Part 1: Key elements of My Own Culture and other cultures in Malaysia COURSE CONTENT oAn awareness and understanding of one's own set of values and cultural assumptions, symbols, rituals, and role models oAn understanding of values of people from different ethnic groups in the country (Malays, Chinese, Indians and Others). oCultural Similarities and Differences among Malaysians FACE TO FACE 1 Learning outcomes: The students are able to: 1) Analyse five cultural dimensions 2) Identify and elaborate cultural dimensions of his/her own culture and other cultures in Malaysia/own country

3. Director Center for Industrial Relations and Networking (CiRNeT) & Assoc. Prof., Department of Professional Development & Continuing Education (JPPPL) Faculty of Educational Studies, Universiti Putra Malaysia Tel: office: 03-89471193 hp:019-2196581 azizanas@putra.upm.edu.my Assoc. Prof. Dr. Azizan Asmuni

4. Working experience 1) Deputy Director Malaysia Japan University Center (MJUC) 2) Deputy Director (Extension), Centre for Extension, Entrepreneurship and Professional Advancement (APEEC) 3) Deputy Director Distance Education and Learning(IDEAL)/ Center for External Education. 4) Deputy Dean (Student Affairs & Alumni) Faculty of Educational Studies 5) HONORARY SECRETARY, ACADEMICS ASSOCIATION OF UPM

5. Bachelor of Agriculture Science, Universiti Pertanian Malaysia (UPM), (1981). Master of Science (Agric.) Ehime University, Japan (1990) Doctor of Philosophy (Extension), Ehime University, Japan (1993). Qualifications

6. (SPECIALIZATION: Adult education and extension education) Graduate Level: 1) Principles of Adult Education 2) Multicultural Influence in HRD 3) Extension Education 4) Extension Program Evaluation 5) Distance Education Undergraduate Level: 6) Andragogy 7) Extension Administration 8) Policy Development 9) Change Management 10) Multicultural Influence in Organization 11) Japanese Language

7. OBJECTIVES: At the end of this course, the students are able to: Identify and elaborate key elements of his/her own culture and other cultures in Malaysia/own country Analyze and relate key elements of culture (cultural dimension) to the intracultural, intercultural, and crosscultural Malaysian workplace Discuss and provide solution to issues and challenges in working across cultures,

8. This course emphasises the influence of multiculture on human resource development, the sensitivity of multiculture on labour force in Malaysia and at the international level, cross-cultural and intercultural management of international corporations). SYNOPSIS:

9. EVALUATION OF MULTICULTURAL INFLUENCES IN HRD (DCE5130) 1. Assignment 110% 2. Assignment 2 (Article Review)10% 3. Assignment 315% 4. Assignment 4 (Case Study) (Group)25 % 3. Final exam30%

10. ASSIGMENT 1 What is your understanding of your own value in your culture? Identify your core value (can be more than one values). Describe the value/s by using the key elements of culture (underlying assumption, value, symbol, ritual and hero). The assignment should be based on your own observation and experience. Some references may be useful. (At least 10 pages. 1.5 spacing) Due date: 2nd Face to Face

11. ASSIGMENT 2 (Individual) Search for ONE research article related to multicultural influences in HRD/organization. Review and discuss your chosen article based on your understanding of : 1.cultural dimensions 2.the following article: “FACILITATING HARMONY IN DIVERSITY: USING DELIGHTS, PUZZLES AND IRRITATIONS TO MEET THE CHALLENGE OF DIVERSITY” (provided in the file or at www.amauta- international.com/iaf2000/Abdullah2.PDF) (At least 3 pages. 1.5 spacing) Due date: 3rd Face to Face

12. ASSIGMENT 3 How Malaysian manager manage the organization? (intracultural or intercultural organization? Select one or two cases/activities on how manager manage the organization from cultural perpective (in terms of leadership, communication, motivating, managing conflict etc.) The assignment can be either based on your own experience or others or a research article. (At least 10 pages. 1.5 spacing) Due date: 3rd Face to Face

13. ASSIGMENT 4 CASE STUDY (GROUP ASSIGMENT) How foreigners manage and need to know about managing in Malaysia (Cross-cultural Organization)? The students are expected to do a series of interview the foreigners (particular from western countries, Japan, Korea, Taiwan or Africa’s) who worked in Malaysian organizations (company, NGO, government). At least three foreigners of managerial level should be interviewed. Focus of the paper is how foreigners manage the organization from the cultural perspective, the issues and problems, their expectation, misunderstanding, etc. (At least 15 pages. 1.5 spacing) Due date: Final Exam for Master Program

14. FINAL EXAM Focus will be given on the ability of students to analyse key dimensions/elements of own culture and other cultures, and relate and propose solutions to issues and challenges in the multicultural workplace contexts.

15. REFERENCES MAIN: Asma Abdullah (1996). Going Glocal. Malaysian Institute of Management. Shah Alam. Malaysia (Asma Abdullah (2006). Ke arah glokal : dimensi budaya dalam pengurusan Malaysia. Penterjemah Zol Azlan Hamidin. Institut Terjemahan Negara Malaysia, Kuala Lumpur:) Asma Abdullah And Aric Low (2001). Understanding the Malaysian Workforce. Guidelines for Managers. Malaysian Institute of Management. Shah Alam. Malaysia. Asma Abdullah( 2001). Pengaruh Nilai Kebudayaan Melayu Dalam Pengurusan Di Malaysia. Ph.D Dissertation. Fakulti Sains Kemasyarakatan Dan Kemanusiaan, Universiti Kebangsaan Malaysia (HD58.7.A86 2001)

16. REFERENCES OTHERS 1.Adler, N.J. and Gundersen, A. (2008). International Dimension of Organizational Behavior. (Fifth Edition.). South-Western, Canada. 2.Asma Abdullah and Paul B. Pedersen (2003). Understanding Multicultural Malaysia : Delights, Puzzles & Irritations. Prentice Hall, Petaling Jaya. 2003 3.Hofstede, G.H. and Hoftede, G.J. (2005). Cultures and Organizations: Software of the Mind. Revised and Expanded 2 nd edition, UK: McGraw Hill. 4.Schein, E.H. (1997). Organizational Culture and Leadership, Jossey- Bass, UK

17. 4 PARTS. Part 3 (FACE TO FACE 3) Issues and challenges in working across cultures, namely: - when Malaysians go abroad to work - when foreigners come to live and work in Malaysia. Part 2 (FACE TO FACE 2) Relating at the intra cultural, intercultural, cross cultural Malaysian workplace Part 1: (FACE TO FACE 1) Key elements of My Own Culture and other cultures in Malaysia COURSE CONTENT

18. . Part 1: Key elements of My Own Culture and other cultures in Malaysia COURSE CONTENT oAn awareness and understanding of one's own set of values and cultural assumptions, symbols, rituals, and role models oAn understanding of values of people from different ethnic groups in the country (Malays, Chinese, Indians and Others). oCultural Similarities and Differences among Malaysians FACE TO FACE 1 Learning outcomes: The students are able to: 1) Analyse five cultural dimensions 2) Identify and elaborate cultural dimensions of his/her own culture and other cultures in Malaysia/own country

19. . Part 2 Relating at the intra cultural, intercultural, cross cultural Malaysian workplace COURSE CONTENT O Similarities and differences in values and underlying assumptions of people from different ethnic groups and how they are expressed through managerial practices O A working knowledge of the business approaches, protocol, etiquette and sensitivities as observed by each ethnic group at the workplace O Acquire appropriate skills, strategies and techniques to interact with people from different ethnic groups and cultures for business and social purposes O Forces of Change: Industrialization, Westernization, Modernization, Islamization, Vision 2020, Globalization and their impact in business O Types of workplaces: Intracultural, intercultural and cross cultural O Issues and challenges at the Malaysian workplace FACE TO FACE 2 Learning outcomes: The students are able to: 1)compare underlying assumptions (similarities and differences) among people from different ethnic groups in organization 2)assess the HRD practices/activities in organization from multicultural perspectives (in terms of leadership, communication, motivating, managing conflict etc.)

20. . COURSE CONTENT o An awareness and understanding of values and underlying assumptions of people from different cultures in business settings (Americans, Japanese, Australians, Canadians, Germans, Swedes, etc) o A knowledge of work practices as observed in different cultures: concept of time, completed staff work, ethics, work relationships, protocol, etiquette and sensitivities as observed by each culture o Acquire appropriate skills, strategies and techniques to interact with the host culture for business and social purposes o Issues and challenges of international management o Managing cross cultural interactions in business settings Part 3 Issues and challenges in working across cultures, namely: - when Malaysians go abroad to work - when foreigners come to live and work in Malaysia. FACE TO FACE 3 Learning outcomes: The students are able to: 1)Analyze cultural dimensions to multicultural workplace 2)Discuss and provide solution to issues and challenges in working across cultures