1. Philip Grieve Senior Charge Nurse Huntlyburn Ward
What Matters to me?
Philip Grieve
Senior Charge Nurse
Huntlyburn Ward

2. Background Attended a person centered conference earlier in year
“What Matters To Me” discussed and used in children's ward and older adult mental health ward (Edinburgh/Glasgow)
Introduced into Huntlyburn Ward in an effort to continue to deliver person centered care

3. What is it?
Simple question asked – “What Matters To Me?”
We added “when you are in hospital”
It needed to be more focused for people to let us know exactly what mattered when they were in hospital

4. Important to note
Some people are not well enough
Some people simply not interested or engaged
Some people genially don’t know what matters when in hospital
Person has choice to participate

6. Trial and Error
Initially used the “What Matters To Me?” to collaboratively produce a specific care plan alongside other recovery focused care planning
Didn’t quite fit for patients with short stay
Beneficial for those patients in for a longer period
Examples were subtle and would be easy to implement to ensure person centered care e.g. knock on my room before coming in (rather than an additional care plan)

7. What we do now
Positive steps meeting every morning with all patients – “What Matters To Me” on the agenda daily
All rooms have a laminate sheet on their white board and pens provided for patients to identify what matters to them
Every morning a nurse updates the patients board in their room as to who the nurse in charge is and who their key worker is
The nurse will note if “What Matters To Me” is completed and pass onto the rest of the team

8. Not mandatory to care and treatment whilst in Huntlyburn Ward
Very much patient led
Actively encouraged daily to complete
Does enhance patient journey through in patient care
Good insight given from patient perspective – e.g. knock on door (place of work V safe place

9. Examples Staff knocking on my door and waiting
Visiting times not early enough
Being able to get my medication early or out with regular times
Being left to sleep in the morning if I am tired
Feeling safe from harming myself
Help with managing angry feelings and thoughts
Nice nurses who are considerate
The freedom to walk around the building

10. If I am asleep and need to be at a group – wake me up
Dispensing my own medication helps me and stops me feeling useless
Not just being doped up on medication, it’s a false fix to problems
To feel safe
Staying in contact with family and friends
Respect form both patients and staff

11. What we did for patient
For …………….. not to be woken for 8am and allow time to wake and approach staff for morning medication, agreed if time reaches 10am staff can approach Kathleen for medication 
The nursing team will enquire about an additional washing machine
All staff will be made aware that ………… would prefer that staff knock and wait on her bedroom door 
If there is a queue at medication times ………………. will not queue and will wait for the nursing team to call her when her medication is ready
Visiting times will be open and flexible
The team will endeavour to ensure consistency with Keyworker allocation
Chair will be removed from smoking shelter to afford more space 

12. ………….. has her own clothes dryer 
…………… will be asked daily about her safety within the ward
The physiotherapist has been asked to provide more regular slots in advance
……………. can have visitors in her room
……………. can have time off the ward with and without staff

13. Still to do Capture patient stories to measure impact
Regularly review of completed sheets
Lessons learned
Identify key changes within ward to demonstrate co produced service and enhance person centred care