1. UNCLASSIFIED 1 121600SEP07 Soldier and Family Assistance Center Briefing Colleen Tuddenham SFAC Program Manager Installation Management Command December 14, 2007 Agenda: Background Key Concepts SFAC Services SFAC Design Layout Way Ahead

2. UNCLASSIFIED 2 121600SEP07 Background IMCOM assumed mission for SFAC’s on 15 June IAW the Army Medical Action Plan 3 Jan 08 FOC SFAC’s will -Provide a continuum of services and care to support the WTU -Provide a safe haven that promotes healing and provides a family of services dedicated to the needs of wounded Warriors and their Families. Monthly update to the Medical Senior Review Group

3. UNCLASSIFIED 3 121600SEP07 Key Concepts SFAC 3-way Service Delivery Model -Full time provider on site in the SFAC -Provider brought forward to SFAC when required, such as SJA -Priority appointment at an alternate location that is convenient to WT 30 US SFAC locations to support WTU’s Alternative model for Europe SFAC Staffing: 5-13 Employees at each site, depending on WTU population they support VA, TSGLI, DFAS and AW2 in SFAC’s serving the severely injured SFAC Director is supervised by the ACS Director Virtual SFAC through myarmylifetoo.com Standard Facility Design/FY 08/09 MILCON

4. UNCLASSIFIED 4 121600SEP07 SFAC Services Greet Soldiers and Families/provide information and referral services Provide military personnel services Provide transition and employment assistance Provide education services Coordinate entitlements and services with local, regional, state and other federal agencies Provide TSGLI counseling and application/appeal assistance Provide social services to include financial counseling, stress management, and Exceptional Family Member Services Coordinate substance abuse information and referral for Family members

5. UNCLASSIFIED 5 121600SEP07 Coordinate child care and youth supervision options Provide school transition services Provide legal assistance Provide pastoral care Assist in identifying lodging resources for non-ITO Family members Register vehicles and coordinate installation access for non-medical attendants without ID cards Renew and issue new ID cards Coordinate translator services Process invitation travel claims for Families Act as information conduit to Non-Governmental Organizations Accept and manage donations Virtual SFAC SFAC Services (continued)

6. UNCLASSIFIED 6 121600SEP07 Bianca Warner / (703) 602-7524 /bianca.warner@hqda.army.mil Proposed Large SFAC Standard Design

7. UNCLASSIFIED 7 121600SEP07 Way Ahead Achieve FOC NLT 3 Jan Deploy handbook template Transfer SFAC function to FMWRC Finalize donation guidance Hire and train SFAC personnel Complete Facility Renovations Publish Army Standard Design for SFAC facilities Finalize MOU among service providers Develop customer service metrics Establish client tracking system Develop Media Kit Include SFAC in next updates to ACS regulation, accreditation standards, and Common Levels of Support standards Codify SFAC staffing structure

8. UNCLASSIFIED 8 121600SEP07 Ft. Drum Ft. Dix Ft. Eustis Ft. Carson Ft. Riley Ft. Lewis Ft. Stewart Ft. Benning Ft. Jackson Ft. Knox Ft. Gordon Ft. Bragg Ft. Campbell Ft. Sam Houston Ft. Polk Ft. Hood Ft. Bliss Ft. Richardson USAG Hawaii West Point Ft. Irwin Ft. Wainwright WRAMC USAREUR USAG-Kaiserslautern USAG-Heidelberg USAG-Schweinfurt Ft. Leonard Wood Ft. Sill Battalion (250+) Company (35 – 250) WTU Size: SFAC Locations Ft. Huachuca Ft. Leavenworth Ft. Belvoir Ft. Lee Ft. Meade Balboa