1. Child Protective Services Region 8 Children First: Protected and Connected

2. Region 8 FY 2007 FY 2008 FY 2009* Investigations58.23227.4 Family Based Safety Services 25.138.321.5 Conservatorship36.729.923.4 *Annualized Second Quarter Data

3. REASONS FOR LEAVING  Salary  Stress  Not Feeling Valued

4. REASONS FOR LIKING JOB  Helping Families  Co-workers  Benefits/Supervisor Support  Flexibility

5.  By stage of service  Approximately 100 randomly selected caseworkers – 8/08  Neutral facilitation  Suggestions for retention

6.  Themes  Consistency Across Programs  Formal Mentoring Program for Conservatorship Workers  Supervisor Development

7.  Orientation  New Supervisors Support Group  Integrity Coaching  DFPS Tomorrow Program

8.  Statewide Video  Provide Realistic Job Preview  Screen In Best Candidates  Joint Interviews with Supervisors

9.  Launched in Investigations March 08  Workers with more than 45 cases  No new assignments for 30 days  Clear out workload – start fresh

10.  All stages of service  Retention Agents (Investigation)  All-Stars (Family Based Safety Services)  ROC (Conservatorship)  Mentors assigned day one  Guides caseworker through first few months

11.  Investigations Program Review  Learned Tasks and Skills Not Taught in Training  Protégés Felt Supported by their Mentor and Supervisor  92% of Mentors Saw Increase in Their Leadership Skills

12.  Investigations Program Review, Cont.  100% of Mentors interested in Supervision  Turnover Decreased  58.2% FY 2007  32% FY 2008  27.4% FY 2009* *2 nd Quarter Annualized Data

13.  FBSS Program Review  Received “Hands On” Training  Gained Confidence to Work with Children and Families  100% of Supervisors Would Recommend Workers & Want Program to Continue  Turnover Decreased  38.3% FY 2008  21.5% FY 2009* *2 nd Quarter Annualized Data

14.  Program Directors co-housed with staff  Most workers think Program Directors are approachable  Workers are hesitant to go to Program Directors about supervisory issues

15.  Began last year  1 Investigation Unit  1 Family Based Unit  Expanded this year  5 more Investigation Units  4 more Family Based Units  Portable office  Extensive Training

16.  Quarterly Meetings  Are you Single?  ABC Club  WOW Club  100% Club  Fun events  Monthly newsletter  Picnic for staff & their family  Christmas in July

17.  Tennis shoe drive  Pajama drive  Recess & Reciprocity  Celebrating Families

19. Region 8 April 2007 2007April2008April2009Investigations25.020.715.8 Family Based Safety Services 18.819.317.2 Conservatorship45.241.932.3

21.  Partnership Between Casey Family Programs and American Public Human Services Association & CPS  Meeting in Region Since October 2008  Focus on Supervisory Development for retention  Expanded Integrity Coaching for all managers  Developed & implemented new supervisor orientation  This summer implementing support groups  Supervisor Survey

22.  March 09  80% Participation Rate  Everyone evaluated supervisor & few questions on second line supervisor  Managers holding conferences & implementing developmental plans  Overall results were good

23.  Supervisor Skill Development Conference  Rollout of Mission, Vision, Values  Formal recognition program for exhibiting MVV  Next goal – strengthening communication in Region 8  Consistency & teamwork among programs  Protocols on sharing vital information (policy)