1. RA TOOLBOX: CONVERSING WITH THE READER: THE RA INTERVIEW

2. Agenda Review RA Interview Explain exercise. Collaboration: Explore a RA scenario Share results/reactions Wrap-up/Q & A The Readers' Advisory Potential; Leane M. Ellis, 2015

3. Readers’ Advisory A good RA librarian reacts to the reader’s desire by being a resource that provides possibilities. The Readers' Advisory Potential; Leane M. Ellis, 2015

5. Readers’ Advisory Interview Reference—Search for the right or specific answer. Readers’ Advisory—Identify possibilities Parallel steps to Reference & Readers’ Advisory Interview… The Readers' Advisory Potential; Leane M. Ellis, 2015

6. Readers’ Advisory Interview 1.) Set the Tone. 2.) Get the facts. 3.) Give information. 4.) Follow-up The Readers' Advisory Potential; Leane M. Ellis, 2015

7. Set the Tone. Establish an opening and welcoming climate. When talking with readers, try to reinforce the idea that suggesting a book is a service we routinely provide. Balance helpful and interested while avoiding intrusion. The Readers' Advisory Potential; Leane M. Ellis, 2015

8. Get the Facts. Make the transaction READER-CENTERED. Elicit information from the reader about their reading interests. The Readers' Advisory Potential; Leane M. Ellis, 2015

9. Get the Facts. #1 RA Question: Tell me about a book you’ve read and enjoyed. WHY? Question is open-ended. The Readers' Advisory Potential; Leane M. Ellis, 2015

10. Get the Facts. “What do you like to read?” Rarely effective because it is hard for a reader to give you a spur of the moment answer, potentially making them feel foolish. The Readers' Advisory Potential; Leane M. Ellis, 2015

11. Get the Facts. Reader tells the story… Sharing the story—his/her reaction, not the analysis. We LISTEN for clues about what engaged them in his/her story. The Readers' Advisory Potential; Leane M. Ellis, 2015

12. Get the Facts. Listen for what is important to the reader. Answers can give more information than the reader even knows. The Readers' Advisory Potential; Leane M. Ellis, 2015

13. Get the Facts. ALTERNATE QUESTIONS: “Is there an author you consistently read?” “Have you read anything lately that you have disliked?” The Readers' Advisory Potential; Leane M. Ellis, 2015

14. Get the Facts. EXAMPLE: “That last book I read was too slow; nothing ever happened.” RA REACTION: Rephrase to help reader identify what they do like-- “What about a book with a lot of action--maybe a Thriller or an Adventure Story?” The Readers' Advisory Potential; Leane M. Ellis, 2015

15. Get the Facts. EXAMPLE: “I did not like the characters.” RA REACTION: “What did you dislike about them?” “What recent character did you like?” This is also a tactful way to find out whether the patron is uncomfortable with graphic violence, vulgar language or explicit sex. The Readers' Advisory Potential; Leane M. Ellis, 2015

16. Get the Facts. Offering the reader a choice allows the RA to narrow the range of possibilities. RA QUESTION: “Have you read any Mysteries or Thrillers?” The Readers' Advisory Potential; Leane M. Ellis, 2015

17. Get the Facts. Or describe the feature of a popular crime storyteller like Stuart Woods. Observe what they do not like. For instance, note preferences as to time period and setting. The Readers' Advisory Potential; Leane M. Ellis, 2015

18. Give Information. Learn to describe a book briefly. Emphasize succinct and engaging. Use less plot and more of the appeal of the book like character, tone, pace and setting. The Readers' Advisory Potential; Leane M. Ellis, 2015

19. Give Information. Avoid terms like “well-written” or “good.” These phrases mean almost nothing to the patron who hears them. Instead, talk about the way an author uses language or an unusual or distinctive style. Or use “award- winner” or “critically acclaimed.” The Readers' Advisory Potential; Leane M. Ellis, 2015

20. Give Information. Offer a range. RA RESPONSE: If the reader likes Romances, suggest a Contemporary Romance like Kristin Higgins’s Catch of the Day, one of the more Romantic Gentle reads like Beverly Lewis’s The Fiddler, and a Sensual Historical Romance like Stephanie Laurens’ Devils Bride, the first in the Cynster series. The Readers' Advisory Potential; Leane M. Ellis, 2015

21. Give Information. Describing several possible titles reinforces the concept that Readers’ Advisors suggest rather than recommend, allowing the reader to make the final selection. The Readers' Advisory Potential; Leane M. Ellis, 2015

22. Give Information. Give an overview of each title, describing each one generally in terms of appeal. The Readers' Advisory Potential; Leane M. Ellis, 2015

23. Give Information. Be open about personal familiarity and experience with authors, genres, titles. Communicate in a non-judgmental manner--accepting the reader’s standard encourages the reader to give you more information The Readers' Advisory Potential; Leane M. Ellis, 2015

24. Give Information. Rosenberg’s First Law of Reading: Never apologize for your reading tastes. The Readers' Advisory Potential; Leane M. Ellis, 2015

25. Give Information. Determine whether the reader wants book titles or authors, or perhaps an introduction to print and electronic RA resources. The Readers' Advisory Potential; Leane M. Ellis, 2015

26. Give Information. Verify the type of book and then the level of quality the reader has in mind. Communicate directly that you heard the reader—paraphrase using the reader’s language. The Readers' Advisory Potential; Leane M. Ellis, 2015

27. Give Information Use conditional, might, could; not should. Let the resource help “us” find possibilities, not tell us the answer. The Readers' Advisory Potential; Leane M. Ellis, 2015

28. Give Information. Know when you should suggest that the patron go to someone else better equipped to respond to her/his reading needs in more depth The Readers' Advisory Potential; Leane M. Ellis, 2015

29. Give Information. Remember this is a service we provide Not an impostion Not an attempt to “get rid” of the reader The Readers' Advisory Potential; Leane M. Ellis, 2015

30. Follow-up. Request feedback. Stop by the desk & let you know Email Telephone The Readers' Advisory Potential; Leane M. Ellis, 2015

31. EMBRACE THE FEAR Before each encounter… Take a deep breath Remember it is not about being right or wrong Trying is the only way to knowing The Readers' Advisory Potential; Leane M. Ellis, 2015

32. REMEMBER TO LISTEN The Readers' Advisory Potential; Leane M. Ellis, 2015