1. Convened by National Conference on Volunteering and Service Leading an Extreme Makeover of Volunteer Engagement Facilitator: Betty Stallings www.bettystallings.com

2. Leading an Extreme Makeover of your Organization’s Volunteer Engagement Introductory thoughts – The mindset to approach the BIG task 6 Critical Elements – Change in the purpose of your role – Positive organizational philosophy supporting volunteerism – Staff-friendly volunteer engagement – Adapting to changing trends – MAJOR redesign of volunteer positions – Creative/effective use of technology

3. Introductory Comments A recent consultant job “Let’s redo our volunteer training and that should enhance our volunteer retention…..”

4. Tinkering won’t produce the results we want! We need to ask: What does volunteer engagement that increasingly addresses our mission look like What will need to change to develop high impact, cutting edge volunteer engagement How can we lead this re-invention effort and gain the team commitment and support from executives, board and all staff

5. Key Elements in Extreme Makeover 1. Your role in the organization: To have an opportunity to lead this effort you must be seen as a leader- the person who empowers the organization to have the best possible volunteer engagement Consider: – Position in the organization – Is your role clear among those with whom you must lead? – You see (or help define) your role as the expert in volunteerism who is providing this leadership

6. Extreme Makeover Champion Leading involves: – Vision – Collaborative efforts – Change plan and strategy – Influence/persuasion – Delegation – Team work

7. Key Elements in Extreme Makeover 2. Positive Philosophy on Volunteerism - ( Written document that articulates an organization’s belief in the value and role that volunteers play in carrying out its mission.) – The value/purpose of having one – How to create one – Keep it alive as a guiding force for volunteerism – Examples in Leading the Way

8. Elements in Extreme Makeover 3. Staff-friendly volunteer engagement Executives/Boards What roles do they (need to) play? Where might their resistance be coming from? How can we support them to carry out these roles?

9. Elements of Extreme Makeover 3.Staff-Friendly Volunteer Engagement ( cont.) All staff who partner with volunteers – What are any causes for lack of commitment? – What can we do to support staff in their roles? Clarity of expectations Training to partner/supervise volunteers Involvement and planning for volunteers and evaluating it Shown appreciation for effective partnering with volunteers – How can we create TEAM buy in?

10. Elements of Extreme Makeover 4. Adapting to Changing Trends/Issues Generational differences Groups/families volunteering Short term engagement Technology High skilled volunteering Outcome based evaluation Economy Voluntolds Competition for volunteering Time

11. Elements of Extreme Makeover 5. Major redesign of volunteer positions Ask: 1.How can we best meet out mission combining talents of both staff and volunteers? (Clean slate thinking!) 2. What are some totally NEW ways we can begin to incorporate volunteers? 3. Who are potential volunteers who can meet our needs and how can we recruit and sustain their involvement in our mission?

12. Elements of Extreme Makeover 6. Effective use of technology (data collection, recruitment, training, communication, materials, etc) Use of IT Volunteers Engaging volunteers to reach out through social media to their circle of friends/acquaintances Developing on-line orientation/training Use of portable training devices (I PADS, etc.) for small group/mentor type training Collecting useful data/trends You Tube, TED (ideas worth sharing), microvolunteering (www.sparked.com) Virtual volunteering

13. Major Elements in Extreme Makeover Change nature of your role Positive philosophy statement Staff-friendly volunteer engagement Adapting to changing trends/issues MAJOR redesign of volunteer positions Creative/effective use of technology

14. Elements of Extreme Makeover Challenge to Change: “If we do not change our direction, we are likely to end up where we are headed” Chinese Proverb

15. Elements of Extreme Makeover We must step up and then…… LEAD: “You must be ready, at any moment, to give up what you are for what you might become” W.E.B. Dubois