1. 2005-09-23 CSG Fall 2005 Policy Discussion 2: The Future of Student E-mail with Steve Kellogg, Chris Bongaarts, and Jon Giltner as Dennis Maloney

2. 2005-09-23CSG Fall 2005 Obligatory Mascot Offer Will model for “mananas” Will model for “mananas”

3. 2005-09-23CSG Fall 2005 The Present of Student E-mail Survey questions Survey questions –Who provides your e-mail? –How many accounts do you support, by type? –Can students forward their e-mail off-campus? If so, what percent do? –Do you have an e-mail policy? –BONUS: Have you considered eliminating student e-mail?

4. 2005-09-23CSG Fall 2005 Who provides your e-mail? Colorado OSS, some Exchange Texas Students: OSS Fac/Staff: Exchange Georgetown Sun Messaging Server Wisconsin Sun Java Ent System ColumbiaOSS Virginia Sun, Exchange WashingtonOSS Harvard OSS, moving to Exchange for fac/staff CMU OSS (Cyrus) DelawareMirapoint Michigan OSS (Cyrus), Exchange Princeton Sun, Exchange Indiana Students, faculty: OSS (Cyrus) Staff, faculty: Exchange Minnesota BT Mail*Hub

5. 2005-09-23CSG Fall 2005 How many accounts? StudentsFaculty/StaffOther Colorado30,00010,000 Texas85,000 Georgetown20,0004,000 Wisconsin56,00028,000 Columbia37,00017,000 Virginia36,00010,000 Washington58,00037,000 25,000 clinicians Harvard29,00018,000 CMU13,0006,000 Delaware21,0004,000 Michigan63,00013,000 Princeton9,0005,400 Indiana128,00060,000 Minnesota130,00024,000 23,000 are both

6. 2005-09-23CSG Fall 2005 Off-campus forwarding Colorado10% Texas16% Georgetown24% Wisconsin10% Columbia12% Virginia10% Washington25% Harvard CMU 7% undergrad, 15% grad Delaware23% Michigan7% Princeton20% Indiana10% Minnesota8%

7. 2005-09-23CSG Fall 2005 E-mail policy? Colorado http://www.colorado.edu/policies/email.html Texas http://www.utexas.edu/its/policies/ Georgetown http://uis.georgetown.edu/policies/index.htm Wisconsin http://www.doit.wisc.edu/wiscmailplus/policies.asp Columbia http://www.columbia.edu/cu/policy/network_use.html Virginia Washington Harvard http://www.hms.harvard.edu/it/email/ecpolicy.html CMU http://www.cmu.edu/policies/documents/Computing.htm Delaware http://www.udel.edu/ExecVP/polprod/ Michigan Princeton http://web.princeton.edu/sites/guidelines/ Indiana Minnesota http://www.fpd.finop.umn.edu/groups/ppd/documents/po licy/Email_Pol.cfm http://www.fpd.finop.umn.edu/groups/ppd/documents/po licy/Email_Pol.cfm

8. 2005-09-23CSG Fall 2005 Considered eliminating? Colorado Early discussions TexasNo GeorgetownNo Wisconsin Columbia Have discussed pros/cons from time to time Virginia Absolutely not. (Volume scares vendors.) WashingtonNo Harvard Yes, central project looked at outsourcing CMU Not seriously Delaware “No, but now that you have planted the idea…” Michigan Yes, a tiny bit; but students want separate school/personal e-mail (anecdotal) PrincetonNo Indiana About to study, may consider outsourcing MinnesotaNo

9. 2005-09-23CSG Fall 2005 Why dump student e-mail? Expensive to maintain Expensive to maintain E-mail address required for admission E-mail address required for admission Students prefer to use their existing account Students prefer to use their existing account Outsourcing allows value-add services Outsourcing allows value-add services –Spam/virus filtering –Calendaring –Licenses for commercial clients –Alumni accounts

10. 2005-09-23CSG Fall 2005 Why keep student e-mail? (1/2) Outsourcing issues Outsourcing issues –Security/privacy (direct subpoenas?) –Performance (SLAs don’t help with reputation) –Lack or difficulty of integration/SSO –Client compatibility –Spam/virus filtering –Helpdesk support quality –Long-term viability of provider –Pricing models may fit student usage poorly

11. 2005-09-23CSG Fall 2005 Why keep student e-mail? (2/2) Elimination drawbacks Elimination drawbacks –Students expect a school e-mail account –What happens when AOL blocks you? Students’ (and parents’) perception of how the institution values e-mail Students’ (and parents’) perception of how the institution values e-mail

12. 2005-09-23CSG Fall 2005 Discussion questions Why do you provide institutional e-mail service? Why do you provide institutional e-mail service? Are there other viable alternatives? Are there other viable alternatives?