1. Product features

2. Obsolescence

3. What does quality mean?

4. Adjectives to describe quality

5. +–+ / – tough durable reliable heavy-duty fragile shoddy flawed cracked poorly-designed flimsy scratched disposable

9. side panel cross bar pegs

10. top panel screws shelf

11. castor wheels

12. Suggested answer TV stand assembly instructions 1Put the four pegs in the holes in the cross bar. 2Assemble the cross bar and the two end panels. 3Place the top panel on the cross bar and screw it in place with four screws. 4Fix the shelf in place with the remaining four screws. 5Insert the four castor wheels in the holes in the side panels.