1. Samuel Garment Factory Owned by a Hong Kong based company, Excel Capital Industries, Ltd. Owned by a Hong Kong based company, Excel Capital Industries, Ltd. Built in 1988 in Shenzhen, China Built in 1988 in Shenzhen, China 2500 square feet 2500 square feet 200 sewing machines 200 sewing machines 300 workers 300 workers Produce 30,000-40,000 pieces per month Produce 30,000-40,000 pieces per month Produce brands: Produce brands: s.Oliver, QS, Otto, comma for Germany s.Oliver, QS, Otto, comma for Germany Everlast, Converse for Denmark Everlast, Converse for Denmark Agnes B for Japan Agnes B for Japan

3. MGT 301 Operations Management Instructor:Susan K. Williams Instructor:Susan K. WilliamsSusan K. WilliamsSusan K. Williams Office:330 Office:330 Phone:523-0940 Phone:523-0940 E-mail: USE VISTA EMAIL

4. Schedule Class Hours: Class Hours: MGT 301-01:M/W 12:45 pm – 2:00 pm FCB 345 MGT 301-01:M/W 12:45 pm – 2:00 pm FCB 345 MGT 301-02:M/W 2:20 pm – 3:35 pm FCB 345 MGT 301-02:M/W 2:20 pm – 3:35 pm FCB 345 MGT 301-03:M/W 5:30 pm – 6:45 pm FCB 437 MGT 301-03:M/W 5:30 pm – 6:45 pm FCB 437 Office Hours: Office Hours: Mon/Wed11:30 am – 12:15 pm Mon/Wed11:30 am – 12:15 pm Mon/Wed 4:30 pm – 5:15 pm Mon/Wed 4:30 pm – 5:15 pm Or by appointment Or by appointment

5. Course objectives Course objectives: By the end of the course a student should be able to: Course objectives: By the end of the course a student should be able to: Demonstrate familiarity with the use of each of the following analytical techniques: 1) forecasting techniques 2) inventory models 3) statistical process control charts 4) aggregate planning 5) material requirements planning 6) simulation 7) waiting-line models 8) project management. Demonstrate familiarity with the use of each of the following analytical techniques: 1) forecasting techniques 2) inventory models 3) statistical process control charts 4) aggregate planning 5) material requirements planning 6) simulation 7) waiting-line models 8) project management.

6. Course objectives Describe the applications, advantages, and disadvantages for each tool listed above. Describe the applications, advantages, and disadvantages for each tool listed above. Define and describe the strategic and operational advantages of Total Quality Management, Supply Chain Management, and the Just-in-time philosophy for operations. Define and describe the strategic and operational advantages of Total Quality Management, Supply Chain Management, and the Just-in-time philosophy for operations.operations

8. Prerequisites: Business major status (or CIS 120, Mat 119, and BA 201 for non-business majors). Prerequisites: Business major status (or CIS 120, Mat 119, and BA 201 for non-business majors). Textbook: Operations Management, Heizer & Render, Prentice Hall, 9 th edition Textbook: Operations Management, Heizer & Render, Prentice Hall, 9 th edition

9. VISTA vista.nau.edu vista.nau.edu Note: no www Note: no www Help available 24/7 Help available 24/7 928-523-9294 928-523-9294 1-888-520-7215 1-888-520-7215 StudentComputing@nau.edu StudentComputing@nau.edu StudentComputing@nau.edu http://www4.nau.edu/achd/ http://www4.nau.edu/achd/ http://www4.nau.edu/achd/ CHECK BROWSER!! CHECK BROWSER!!

10. Buzz Group: Getting to know you 1. Name 2.Where are you from? 3.Why did you come to NAU? 4.What is your major? 5.What have you DISLIKED most about other classes that you have taken? 6.Are you currently working? Where and position? 7.Did you do anything fun or interesting over the break/summer?

14. ACADEMIC CONTACT HOUR POLICY The Arizona Board of Regents Academic Contact Hour Policy (ABOR Handbook, 2-206, Academic Credit) states: “an hour of work is the equivalent of 50 minutes of class time…at least 15 contact hours of recitation, lecture, discussion, testing or evaluation, seminar, or colloquium as well as a minimum of 30 hours of student homework is required for each unit of credit.” The Arizona Board of Regents Academic Contact Hour Policy (ABOR Handbook, 2-206, Academic Credit) states: “an hour of work is the equivalent of 50 minutes of class time…at least 15 contact hours of recitation, lecture, discussion, testing or evaluation, seminar, or colloquium as well as a minimum of 30 hours of student homework is required for each unit of credit.” The reasonable interpretation of this policy is that for every credit hour, a student should expect, on average, to do a minimum of two additional hours of work per week; e.g., preparation, homework, studying. The reasonable interpretation of this policy is that for every credit hour, a student should expect, on average, to do a minimum of two additional hours of work per week; e.g., preparation, homework, studying.

15. Syllabus Buzz Group Group 1 – Class notes Group 2 – Grading policy Group 3 – Mini-cases Group 4 – Assignments Group 5 – VISTA Quizzes Group 6 – Exams/Final Group 7 – In-class activities Group 8 – Class attendance Honor policy Honor policy

16. Syllabus Buzz Group Form group – count off 1..8 Form group – count off 1..8 Introduce yourselves Introduce yourselves Pick a spokesperson Pick a spokesperson Read your section of the syllabus Read your section of the syllabus Ask me privately any questions you have regarding your topic Ask me privately any questions you have regarding your topic Help prepare spokesperson to Help prepare spokesperson to Present a summary of your section Present a summary of your section Answer class questions regarding your section Answer class questions regarding your section

17. Class Notes Complete Power Point slides are available on the web page. Complete Power Point slides are available on the web page. Note packet may be Note packet may be purchased at the FCB supply center purchased at the FCB supply center Available on the class website Available on the class website

18. Class Notes for ITV If you wish to purchase the packet from the CBA supply center, please email your address to: If you wish to purchase the packet from the CBA supply center, please email your address to: services-s@mail.cba.nau.edu Then call. Ask for their number. You will need to pay for the packet before it can be sent. (VISA or MasterCard) Then call. Ask for their number. You will need to pay for the packet before it can be sent. (VISA or MasterCard) Any problem – email me ASAP. Any problem – email me ASAP.

19. Grading Policy A 90% or above B80-89% C70-79% D60-69% FBelow 60% The instructor may lower cutoffs depending on class performance Exams20% Final20% Partner Assignments20% Individual Assignments20% Quizzes15% In-class 5%

20. Mini-cases There will be 4 Mini-cases throughout the semester. There will be 4 Mini-cases throughout the semester. These mini-cases will be computer assignments that require the use of These mini-cases will be computer assignments that require the use of Excel Excel Excel OM Excel OM Comes with the text Comes with the text Available in the FCB labs Available in the FCB labs Word or other word processor Word or other word processor

21. Mini-cases (cont) All mini-cases All mini-cases Contain an A4 Report Contain an A4 Report Must be typed Must be typed Show all work Show all work You will be required to work with a partner. You will be required to work with a partner. We will form partnerships during class and you may choose a partner to work with. We will form partnerships during class and you may choose a partner to work with.

22. Quizzes Material on a quiz will be the information covered since the last quiz. Material on a quiz will be the information covered since the last quiz. There will be a total of 10-12 quizzes. There will be a total of 10-12 quizzes. Quizzes will be taken outside of class time using VISTA Quizzes will be taken outside of class time using VISTA You will have a week to complete the quiz. You will have a week to complete the quiz. NO MAKE-UP QUIZZES. NO MAKE-UP QUIZZES.

23. Project This is a group term project. You and your partner will work with another partnership that the instructor will assign. This is a group term project. You and your partner will work with another partnership that the instructor will assign. The purpose of this project is for you to explore the operations function of an existing organization. The purpose of this project is for you to explore the operations function of an existing organization. Your group is expected to select an organization and a process. This may be a service organization, a manufacturing organization, a government entity, a health service organization. Your group is expected to select an organization and a process. This may be a service organization, a manufacturing organization, a government entity, a health service organization. Your selection must be approved by the professor. Your selection must be approved by the professor.

24. In-class activities There will be many in-class activities. There will be many in-class activities. Demonstrations Demonstrations Computer game Computer game Games Games Group discussions Group discussions Presentations Presentations After each activity, you will have a brief writing assignment which will be turned in for all or nothing credit. After each activity, you will have a brief writing assignment which will be turned in for all or nothing credit.

25. In-class activities 18 of the buzz groups count toward your grade – this allows you to miss some buzz groups without penalty. 18 of the buzz groups count toward your grade – this allows you to miss some buzz groups without penalty. There will be no make-ups for the in-class activities. There will be no make-ups for the in-class activities. Some in-class activities will occur as scheduled and announced. Some will be unscheduled/unannounced in-class activities. Some in-class activities will occur as scheduled and announced. Some will be unscheduled/unannounced in-class activities.

26. Exams/Final Final will be COMPREHENSIVE, CLOSED BOOK, and CLOSED NOTES. Final will be COMPREHENSIVE, CLOSED BOOK, and CLOSED NOTES. Any necessary formulas or tables will be provided. Any necessary formulas or tables will be provided. Calculators may be used during the exam. Calculators may be used during the exam. Calculators may not be shared during the exam. Calculators may not be shared during the exam. For the final, you must attend the section for which you are registered. For the final, you must attend the section for which you are registered. The final exam is mandatory for all students. The final exam is mandatory for all students.

27. Exam/Final (cont) Missed final Missed final An unexcused absence will result in an F for the class. An unexcused absence will result in an F for the class. In the case of an excused absence, arrangements will be made with the professor. In the case of an excused absence, arrangements will be made with the professor. Missed exam Missed exam An unexcused absence will result in 0 for the exam. An unexcused absence will result in 0 for the exam. In the case of an excused absence, arrangements will be made with the professor. In the case of an excused absence, arrangements will be made with the professor.

28. Exams/Final (cont) An excused absence will be granted only for an absence that meets all of the following conditions: 1) the instructor is notified PRIOR to the exam and the instructor APPROVES the absence prior to the exam OR 2) In the case of an unforeseen emergency absence, appropriate documentation is provided – police report, doctor’s report, etc…

29. Policies Class Attendance Class Attendance You are expected to attend all classes. You are expected to attend all classes. If you miss a class, you may attend the corresponding class from another section. If you miss a class, you may attend the corresponding class from another section. EXCEPTION: You must take exams with the section for which you are registered. EXCEPTION: You must take exams with the section for which you are registered.

30. Policies Withdrawal Policy: You may withdraw from the class until the drop date, Mar 13, 2009. After this date, as per the college policy, you may not drop for academic reasons. Withdrawal Policy: You may withdraw from the class until the drop date, Mar 13, 2009. After this date, as per the college policy, you may not drop for academic reasons. Incomplete Policy: The I grade will be given only if a student, through no fault of his/her own, is unable to complete the course and has an excused absence from the final. Students receiving an I grade must contact the instructor ASAP and no later than the first week of the following semester to setup the contract for completing the course. Incomplete Policy: The I grade will be given only if a student, through no fault of his/her own, is unable to complete the course and has an excused absence from the final. Students receiving an I grade must contact the instructor ASAP and no later than the first week of the following semester to setup the contract for completing the course.

31. Policies (cont) Honor Policy: Exams and quizzes will be “closed-book” and are to be the sole work of each student. Anyone cheating or assisting another during an exam or quiz will be given a 0 for that exam/quiz and possibly a grade of F for the class. College procedures will be followed and the undergraduate dean will be notified. If warranted, additional action will be taken. Assignments should be the work of the partners. In particular, the A4 report must be unique to the partnership. Honor Policy: Exams and quizzes will be “closed-book” and are to be the sole work of each student. Anyone cheating or assisting another during an exam or quiz will be given a 0 for that exam/quiz and possibly a grade of F for the class. College procedures will be followed and the undergraduate dean will be notified. If warranted, additional action will be taken. Assignments should be the work of the partners. In particular, the A4 report must be unique to the partnership. University Policies: University policies regarding Safe Working and Learning Environment, Students with Disabilities, Institutional Review Board, Academic Integrity, and Classroom Management are attached. University Policies: University policies regarding Safe Working and Learning Environment, Students with Disabilities, Institutional Review Board, Academic Integrity, and Classroom Management are attached.

32. Questions??