1. Conducted By: Dr. Madhu Fernando, PMP, DBA, MEng. MGT 30725 PROJECT MANAGEMENT LESSON 10: PROJECT COMMUNICATIONS MANAGEMENT 1

2. PROJECT COMMUNICATION MANAGEMENT PROCESSES Project Communications Management include the processes that are required to timely and appropriate planning, collection, creation, distribution, storage, retrieval, management, monitoring, controlling and ultimate disposition of project information. Communication planning is about identifying who needs what information, when they need it and how we are going to give it to them! 2

3. PROJECT COMMUNICATION MANAGEMENT PROCESSES There are three processes in Project Communications Management. 1.Plan Communications Management 2.Manage Communications 3.Control Communications 3

4. DEVELOPING A COMMUNICATION PLAN Plan communication management process involves developing an appropriate approach and plan for project communications based on stakeholders information needs and requirements, and available organizational process assets. 4

5. PLAN COMMUNICATIONS- PROCESS SUMMARY Things to consider: Communication requirements analysis to decide on the number of communication channels. Communication technology : phone, voice, email. Communication models : Sender receiver models Communication methods: Push, pull and interactive Effectiveness in Meetings 5

6. COMMUNICATION MODEL 6

7. LIMIT THE NUMBER OF PEOPLE ON COMMUNICATIONS CHANNELS

8. MANAGE COMMUNICATION AND DISTRIBUTE INFORMATION The process of collecting, creating, distributing, storing, retrieving and ultimate disposition of project information. 8

9. CONTROL COMMUNICATION PROCESSES The process of monitoring and controlling project communications throughout the entire life cycle of the project and ensure that the information needs of the project stakeholders are met. 9