1. Rado Brezovar Supreme Court of the Republic of Slovenia e.mail: rado.brezovar@sodisce.si Paradigm Shift in the Functioning of the Slovene Land Register

2. Republic of Slovenia 20,273 square km 2,05 mio inhabitants independent parliamentary republic since 1991 EU memeber since 2004 capital: Ljubljana transitional period 957 judges (47,6 per 100.000 inhabitants)

3. Types and jurisdictions of courts Local (County) Courts District Courts Higher Courts Supreme Court Higher Labour and Social Court Labour and Social Courts Administrative Court 4 9 44 1 4 external departments 5 external departments 3 1

4. Slovene Judicial System – governance pillars (functions) Governance of the Judicial System budget HRM ICT support administration training Judge independency Judicial Independency

5. Land register – 31.12.1999  44 local courts  4 higher courts  only on paper  limited access  condominium mostly not registered  18 months – TD  203.000 - backlogs  130.000 - data entries/year  156.000 – proposals/year  1.182.000 - land register units  200.000 - printouts/year  5.000.000 - entities in LR

6. e-Land Register – Project Goals – 1999 – LR 1.0  100% e-Land Register  e-land register & e-land cadastre: harmonised in line with origin principle  backlog mitigation  access to external registers  public accessibility

7. e-Land register (e-LR) – 2005  44 local courts  4 higher courts  e-land register  internet access (printouts) - <70.000/month  Land Register Act (2003)  Civil Code (2002)  Regulation on electronic access to land register  6 months - TD (18 months in 1999)  98% - e-LR (0% in 1999) – event driven approach  104.000 - backlogs (-49%)  254.000 - data entries (+95%)  225.000 - proposals (+44%)  1.500.000 - land register units (+27%)  381.000 - printouts (+90%)

8. Constituency – challenge: move the beneficiary perspective to the centre Gartner: Constituency is the membership of the government community – the individuals and groups that are served by the government and participate in the mission of government Agency boundaries disappeared from public view Land Register Company Register Register of Population Court Procedures Tax Register Cadastre

9. e-Land Register (e-LR) – Project Goals – 2008 – LR 2.0  HR balancing  e-file, e-communication, e-services  concentration of business functions – e.g. bulk printing, scanning  access to registers (business, citizens, cadastre) => G2G  technical (IT)  content (IM)  organisational (IT/IM)  public accessibility => portal  backlog mitigation => registration in five days  sustainability => cost recovery?

10. e-Land Register – Paradigm Shift Business system – Land Register Business processAccess to informationAccess to justiceCommon servicesManagementReporting Efficiency Information systems

11. Business Process Case study – legislation (Law on Courts, Law on Land Register, bylaws) – lex rei sitae competence abolished – random allocation based on workload – one court of appeal Challenges – Business Process Management – time standards Business system – Land Register Business processAccess to informationAccess to justice Common servicesManagement Reporting Efficiency Information systems

12. Reporting Case study – Executive reporting – dashboard human resources productivity workload age of pending cases quality of service Challenges – Targets Business system – Land Register Business processAccess to informationAccess to justice Common servicesManagement Reporting Efficiency Information systems

13. Access to information (interoperability) Case study – G2G – integrated services – B2G, G2B, C2G, G2C (portal) Challenges – re-usability – subscription – cost recovery (1.340.000 owners, 2.500.000 other rights – e.g. 290.000 mortgages) Business system – Land Register Business processAccess to informationAccess to justice Common servicesManagement Reporting Efficiency Information systems

14. Access to justice Case study – B2G, G2B, C2G, G2C (portal) – internet access Challenges – One stop shop – Virtual Court – Social aspect Business system – Land Register Business processAccess to informationAccess to justice Common servicesManagement Reporting Efficiency Information systems

15. Common (logistic) services Case study – bulk printing, enveloping – scanning – delivery notes – e_delivery Challenges – re-usability – digitalisation – EU Land Register Business system – Land Register Business processAccess to informationAccess to justice Common servicesManagement Reporting Efficiency Information systems

16. Common (logistic) services Business system – Land Register Business processAccess to informationAccess to justiceCommon servicesManagementReporting Efficiency Information systems

17. Common (logistic) services – e-delivery Business system – Land Register Business processAccess to informationAccess to justice Common servicesManagement Reporting Efficiency Information systems

18. Management Case study – 100% commitment of the court management – training – backlog mitigation action plans with clear objectives – monthly reporting Challenges – targets – e.g. 2 working days Business system – Land Register Business processAccess to informationAccess to justice Common servicesManagement Reporting Efficiency Information systems

19. e-Land register (e-LR) – 2014  44 local courts  1 higher courts  no land register units  internet access - <890.000/month  Land Register Act (2011)  portal  4 days - TD (18 months in 1999)  100% - e-LR (0%)  332.000 - data entries (130.000)  326.000 – proposals (156.000)  8.600 – backlogs (203.000)  6.000.000 - entities in LR (5.000.000)

20. Lessons learned training project management clear objectives – four components – legislation – organisation – ICT – logistic (reducing costs) change management – courts – lawyers – notaries EU PHARE, WB RERM Project be ambitious but realistic