1. TOTAL POLICING Most effective, efficient, loved & respected force in the UK Greatest and safest big city on earth Public services and communities tackling crime together

2. Why are we changing? The Metropolitan Police Service (MPS) is changing to put neighbourhood policing at the heart of what we do, with more officers on the street providing a more flexible service to meet the needs of London’s communities. Date Arial 14pt TOTAL POLICING

3. Mayor's Office for Policing and Crime (MOPAC) Challenge to the MPS Date Arial 14pt TOTAL POLICING - 20%+ 20%- 20% Cut 7 priority crimes Boost public confidence Reduce spend

4. Public Access – Improving how you access police services Date Arial 14pt TOTAL POLICING Contact Points 24 / 7 We come to you We will be opening almost 100 contact points to the public Every borough will have at least one 24 / 7 front counter Every victim of crime in London will get a personal visit from the police should they want one

5. How can I contact the police? Date Arial 14pt TOTAL POLICING Online 999 front counters Contact Points 101 Home visits Always dial 999 in an emergency

6. What are Contact Points? Date Arial 14pt TOTAL POLICING Convenient locations Opening Times Local Police Contact Points will be located at convenient locations on the borough We are committed to keeping the contact points open at least three times a week Staffed by members of your local Safer Neighbourhood Teams Contact Points are locations for non urgent face to face contact, where the public meet their local police at regular, known times.

7. What can I do at a Contact Points? Date Arial 14pt TOTAL POLICING Contact Points will be for non urgent face to face contact with the police where you will be able to do the following things: Obtain advice about police related matter. Report lost property or hand in found property. Collect your found items by appointment. Discuss community concerns. Make an appointment to speak to a local officer. Report a crime. Obtain crime prevention advice. Hand in self-reporting forms for road traffic accidents. Make an appointment to give a statement if you don’t want the police to come to your house or place of work. Make an appointment to speak to an officer about a complaint against police.

8. Safer Neighbourhoods Team Date Arial 14pt TOTAL POLICING Neighbourhood Policing will be the foundation of frontline policing, which will see 2,600 officers moved into Safer Neighbourhoods Teams.

9. Wards & Neighbourhoods Date Arial 14pt TOTAL POLICING Every ward will have a named PC & PCSO who will not be removed from ward duties 1 23 4 Wards Named PC & PCSO for every ward

10. Wards & Neighbourhoods Date Arial 14pt TOTAL POLICING Neighbourhoods are made up of at least four neighbouring wards within the borough 1 23 4 The Neighbourhood will be managed by a Neighbourhood Inspector Non-dedicated ward officers and PCSOs will work across wards within a Neighbourhood Officers on Neighbourhoods will investigate low-risk crimes and solve long term issues in the community

11. Our Commitments – Your Priorities Date Arial 14pt TOTAL POLICING Our Commitments Your Priorities Safer Neighbourhoods Teams will make 5 commitments that will be addressed each month Ward panel members will decide three priorities, with their Safer Neighbourhoods officers. Neighbourhood Inspectors will review all the ward priorities across their neighbourhood to set neighbourhood priorities.

12. Date Arial 14pt TOTAL POLICING Officers on Emergency Response & Patrol Teams will deal with urgent calls, providing a prompt and effective response Emergency Response & Patrol Teams

13. Date Arial 14pt TOTAL POLICING CID will investigate serious crime Your local Safer Neighbourhoods Team will investigate low risk crime Community Safety Unit will investigate hate crime and domestic violence Investigation

14. TOTAL POLICING Implementation Dates The LPM will be implemented in two tranches, allowing controlled transition into the new model Tranche 1 will operate under the new model from 24 June 2013 Westminster, Islington, Camden, Barnet, Hammersmith & Fulham, Kensington & Chelsea, Hillingdon, Sutton, Southwark, Bexley, Lambeth, Haringey, Tower Hamlets, Hackney, Havering, Merton* Tranche 2 will operate under the new model from 16 September 2013 Brent, Ealing, Harrow, Hounslow, Kingston, Richmond, Wandsworth, Bromley, Croydon, Greenwich, Lewisham, Barking & Dagenham, Enfield, Newham, Redbridge, Waltham Forest * Merton will go live on 15 July 2013

15. There will be around 200 places to contact police across London including contact points & police station front counters Every victim of crime in London will get a personal visit from the police should they want one Contact points will be for non urgent face to face contact with the police Neighbourhood Policing will be the foundation of frontline policing, which will see 2,600 officers moved into Safer Neighbourhoods Teams Emergency Response & Patrol Teams will deal with urgent calls TOTAL POLICING Summary