1. LA2401 - English for the Hotel Business Chapter 2: Hotel Facilities

2. Objectives Today you will learn how to use or describe:
Vocabulary and symbols for hotel facilities
Comparatives and Superlatives for Adjectives
Hotel room facilities
Understanding Guest’s requirements

3. Hotel Guidebook Symbols
A standard set of symbols has been developed to REPRESENT GRAPHICALLY the availability of hotel facilities.
Guess the meaning of the following symbols:
a) Fitness room
e) Room service
b) Doctor service
f) Water sports (at or near)
c) Seafront location
g) Hairdressing salon
d) Live music entertainment
h) Air-conditioned room

4. Facilities Symbols Look at the symbols in your hand-out.
special
Christmas
arrangements
radio in
bedroom
horse
riding
conferences
lift
solarium
Look at the symbols in your hand-out.
Can you identify the facilities?
Do you know what they mean?
telephone
in bedrooms
parking
dogs
allowed
recreation/
games room
banquets
air
conditioning
building of
historic
interest
four
poster
bed
TV in
bedrooms
morning
coffee/snacks
children
welcomed
travel agent‘s
commission
advanced
booking
recommended
golf
course
(9 holes)
hotel in a
rural setting
swimming
pool
family
rooms
bar
laundry/
valet
service
golf
course
(18 holes)
foreign
languages
spoken
central
heating
sauna
mini-bar
in bedrooms
facilities
for
disabled
night
porter
fishing
tennis

5. Now identify some of the facilities with their symbols…
Facilities Symbols
Now identify some of the facilities with their symbols… A. B. C. D. E. F. G. H. 2. 3. 4. 1. F. C. E. B. 5. 6. 7. 8. A. D. G. H.

6. Making Comparisons
When we want to compare two or more things we use adjectives.
To use adjectives for comparisons we have to change the spelling. Look at some of these examples…
To compare two things we use the “Comparative” form, but to compare three or more things we use the “Superlative” form:
Adjective Comparative Superlative
cheap cheaper cheapest
But there are more rules to using adjectives for comparisons.
 The following rules should help you remember how to compare...

7. Making Comparisons
There are also adjectives that do not follow any of the normal rules.
These are called irregular adjectives…
good better best
They each have their own spelling, so you learn each one.

8. Making Comparisons Activity Review the table provided
Write six sentences using comparatives and superlatives
Include each factor (price, size, comfort, facilities, distance)
Mention each hotel at least once

9. Listening Exercise Watch the video and identify
what facilities the hotel offers
its guests.
Then listen again and write the
adjectives that you hear that
describe the facilities.

10. Vocabulary - Hotel Room Facilities
Hotel Room Facilities On the list provided, translate the objects that are commonly found in hotel rooms: (e.g., basin/ อ่าง/ อ่างล้างหน้า)
Identify these objects:
How did you do………..?

11. Speaking
Listen to the following conversation and complete the missing information. Practice the conversation with a partner.
A: I'd like to reserve a hotel room. B: That should be no problem. May I have your full name, please? A: My name is John Sandals. B: Hello, Mr. Sandals. My name is Michelle. What days do you need that reservation, sir? A: I'm planning to visit New York from Friday, April 14 until Monday, April 17. B: Our room rates recently went up. Is that okay with you, Mr. Sandals? A: How much per night are we talking about? B: Each night will be $308. A: That price is perfectly acceptable. B: Wonderful! Do you prefer a smoking or nonsmoking room? A: Nonsmoking, please. B: Next question: Is a queen-size bed okay? A: That sounds fine. B: Okay, Mr. Sandals. Your reservation is in our computer. All we need now is a phone number. A: Certainly. My phone number is B: Thank you, Mr. Sandals. We look forward to seeing you in New York!
Listening Link

12. Hotel Room Facilities D. B. A. C.
Look at the hotel rooms and the facilities included, and match them with the guests’ preferences below.
: Guest A : Guest B : Guest C : Guest D
“I need a full suite with “I need an adapted room “I may have colleagues “I need a double-room
full broadband access and with facilities for disabled arriving later, so two with room service and
web-conferencing.” amenities and laundry.” beds are needed.” a splendid view.” 1. 2. 3. 4. D. B. A. C.

13. Look at these people and decide what services they might require…
Hotel Facilities
Some guests will have special needs that a good hotel employee will know and prepare for to provide the best professional service.
Look at these people and decide what services they might require…
a. organized
games and
activities
b. nappy-changing
facilities in
toilets
c. a resident nurse
d. push-chairs
e. special wide
doors
f. a courtesy bus
to town
g. ramps at all
stairs
h. a playground or
playroom
i. hoists in
bedrooms
j. lifts to all floors
k. notices in
Braille
l. a low-level
front desk 1. 2.
C, E, F, G,
I, J, L
F, K
C, F, J 3.
B, D, J
A, H 4. 5.

14. Edinburgh, Scotland: Activity
Look at the hotel information from a Scottish guidebook and answer the questions on Page 5 of your handout.
Which hotel is not in the centre of Edinburgh?
Which hotel is the largest?
Which is the smallest?
Which hotel has Oriental cuisine?
Which hotel does not include breakfast in its basic room rate?
What facilities are common to all three hotels?
Which hotel
would you
stay in and why?

15. How about WANTs not NEEDs?
Your guest is a very affluent vocalist/musician.
He is American.
He enjoys playing poker, blackjack and roulette.
He wants to go and play these games.
He wants to share accommodation with 10 friends.
He loves to watch HUGE televisions.
He wants a personal BUTLER.
He wants his OWN conference room.
He has NO LIMIT with BUDGET!

16. How about WANTs not NEEDs?
His bodyguard….
Him………..
His friends…

17. Top of the Range
The Bellagio is a hotel and casino located on the Las Vegas Strip in the Paradise area of, Nevada, USA and a member of The Leading Hotels of the World. It is owned by MGM Resorts International and was built on the site of the demolished Dunes hotel and casino.

18. The Presidential Suite
Baht / night

19. The Presidential Suite
Our Presidential Suite - 380sqm. of contemporary ambience.
Enjoy your own :
Spacious mosaic marble foyer with glass chandelier and water features
Verdant indoor garden and fountain
Outdoor solarium with water features
Master bedroom and guest bedroom with fireplaces and 30-inch LCD
Sunken full service bar with seating for six
50-inch plasma and home theatre entertainment system with Surround
Sound
Whirlpool therapeutic bath and rainforest Swiss steam showers
Automatic drapery and sheer controls
Conference room
24-hour butler attention
VIP check-in and lounge access
For your personal staff, three 92sqm. square-foot Entourage Suites are available on the same floor.

20. Summary Today you have studied:
Vocabulary and symbols for hotel facilities
Comparatives and Superlatives for Adjectives
Hotel room facilities
Understanding Guests’ requirements