1. Asst. Prof. Thapanee Thammetar, Ph.D. Director of Thailand Cyber Univ. Quality Assurance, e-Learning content development and operation ASEAN-ROK Session I

2. e-Learning Conference e-Learning Quality Assurance Thapanee Thammetar Thailand Cyber University (TCU) Project Office of the Higher Education Commission, MOE, Thailand

3. e-Learning Conference Contents 1. e-Learning Quality Assurance (e QA) Framework 2. e QA external evaluation 3. e QA internal evaluation 4. Case study for e QA internal evaluation

4. e-Learning Conference Definition of e-Learning Quality Assurance Method of implementation or system which ensures social acceptance and satisfaction that e-Learning is qualified and is able to manage quality learning to produce students who have specified quality standards.

5. e-Learning Conference e QA in Thailand Universities which open the online education  External evaluation from the government for education accreditation  Internal e QA

6. e-Learning Conference 1. e-Learning Quality Assurance (e QA) Framework Sloan Consortium STUDENT SATISFACTION ACCESS FACULTY SATISFACTION COST EFFECTIVENESS Quality LEARNING EFFECTIVENESS

7. e-Learning Conference Johnstone (2005) five elements of e QA : 1. Context of the institution 2. Curriculum and instruction 3. Support for faculty 4. Support for student 5. Measurement and evaluation system. 1. e-Learning Quality Assurance (e QA) Framework

8. e-Learning Conference Thapanee, 2009 3I s 1C 2S s 1. e-Learning Quality Assurance (e QA) Framework

9. e-Learning Conference Distance Education (online education) in Thailand 24 distance educations curriculums 9 Higher Education institutions

10. e-Learning Conference 2. e QA external evaluation Announcement of Ministry of Education on Criteria for asking Permission to Offer and Manage Degree in the Distance Education System,2005. Announcement of Office of the Higher Education Commission on Practice Guideline Based on Criteria for asking Permission to Offer and Manage Degree in the Distance Education System, 2005.

11. e-Learning Conference The 11 guidelines for external evaluation: 1) Visions Mission and strategy planning of the Higher Education institution have aimed to distance education. 2) Distance education must be equivalent with classroom system. 3) The Higher Education institution must prepare and present on the support system, such as, resources for instruction and research, students support, consulting, instructional document, and e–Library

12. e-Learning Conference The 11 guidelines for external evaluation (cont.) 4)The provision of instruction must have the components including: curriculum and instruction, instructional media and e-book as the students can access. 5) Technology Infrastructure must be provided in line with the main media and communications network, including the internal and external network systems to be ready for providing sufficient service to students. 6)The admission/entrance system and evaluation system must be equivalent with a classroom system.

13. e-Learning Conference The 11 guidelines for external evaluation (cont.) 7) The instructors are responsible for the program in line with standards’ criteria for distance education degree program and competence for teaching online. Also the office hours should be addressed. 8) The institutions have to establish the committee or the office for distance education. 9)The Interaction between Instructors and students have to be a two-way communication.

14. e-Learning Conference 10)The distance education program must cover issues and needs from the labor market, society, and institution, which are outstanding in that filed. Besides, the educational external quality assurance evaluation should be at a very good level on the last academic year. 11) The period of distance education curriculum must be addressed time limit for to accreditation, and the ratio of instructor and student should be presented a reasonable number. The 11 guidelines for external evaluation (cont.)

15. e-Learning Conference 3. e QA internal evaluation The Quality Assurance e-Learning Design Standards ex. 1. Navigation 2. Student Orientation 3. Syllabus 4. Instructor Response and Availability of Instructor response time 5. Course Resource, and Requirements of Hardware and software 6. Technical Support 7. Accessibility Requirements 8. Learning Objectives 9. Learning Activities and Assessment

16. e-Learning Conference 4. Case study for e QA internal evaluation

17. e-Learning Conference Cost Effectiveness Criteriae-Learning Professional Number of students and sustainability of e- Learning management. Number of students Class 1 276 Class 2 194 Total 470 e-Learning institutes are able to demonstrate the value of the investment which is properly profitable. The tuition fee is a cost-effective and fair to the students. Investment budget to produce courseware in the first year. No tuition fee Provide 100% e- Learning.

18. e-Learning Conference Learning Effectiveness Criteria e-Learning Professional Academic quality and instruction management. Having curriculum committee who are all instructors in the program. Meetings are held to plan instruction, course management, and evaluation in order to improve the instruction.

19. e-Learning Conference Access Criteriae-Learning Professional Having good Management. Having IT infrastructure that can provide service thoroughly. Providing Tutoring Services. Having tracking and assisting system. Having Learning Management System Having TA system.

20. e-Learning Conference Faculty Satisfaction โครงการมหาวิทยาลัยไซเบอร์ไทย Criteria e-Learning Professional More and more faculty participate. Having transparent management. Having intellectual property management Faculty shares knowledge and expertise honestly and sincerely. Faculty is being trained and prepared for the readiness. Faculty is rewarded when doing good work. Faculty are from different universities with various expertise. Media/document are jointly copyright. Meetings and conferences are available for faculty to share ideas and gain experiences. Producing course documents is considered as a task.

21. e-Learning Conference Student Satisfaction Criteriae-Learning Professional Having a fixed schedule of interaction between instructors and learners. Having various and fair assessment and evaluation methods appropriated for individual learner. Having an evaluation by designing a questionnaire for employers, alumni, faculty, advisors and Teaching assistance. Having a fixed schedule for question and answer session. Having a clear evaluation criteria. Having various evaluation methods. Students were asked before and after the course.

22. e-Learning Conference Suggestion in e-Learning Quality Assurance Detailed measures and indicators of quality assurance in the elements of e-Learning should be presented and developed as a concrete measure for quality control and quality assessment e-Learning.

23. e-Learning Conference Thank you for your attention