1. Getting Started: Online Course & Program Development Jacquie Moloney, Ed.D. Carolyn Siccama Steven F. Tello, Ed.D. University of Massachusetts Lowell Kelvin Thompson University of Central Florida University of Massachusetts Lowell Continuing Studies and Corporate Education Sloan-C International ALN Conference November 13, 2003

2. University of Massachusetts Lowell Continuing Studies, Corporate & Distance Education Agenda & Introductions Introductions Course Overview Course Discussion Forum Course & Faculty Development Critical Elements of Online Programs Is Your Institution Ready?

3. University of Massachusetts Lowell Continuing Studies, Corporate & Distance Education Discussion Forum Comments How many read the discussion postings? How many of you posted comments? Summary of pre-conference comments

4. University of Massachusetts Lowell Continuing Studies, Corporate & Distance Education Discussion Forum Comments How to motivate/facilitate faculty participation? What are effective faculty development strategies? How to motivate/facilitate student participation? What does it cost to develop a course or program? Is online education cost effective? Who are ALN target audiences? How to assess program effectiveness? How to select appropriate technology for ALN? How to balance FTF and ALN?

5. University of Massachusetts Lowell Continuing Studies, Corporate & Distance Education Successful Online Courses & Programs Online Program Institution Online Course Faculty Students -Accreditation -Trends -Competition

6. University of Massachusetts Lowell Continuing Studies, Corporate & Distance Education Carolyn Siccama Distance Learning Faculty Coordinator Continuing,Corporate & Distance Education UMass Lowell Course & Faculty Development Online Course Faculty Students

7. University of Massachusetts Lowell Continuing Studies, Corporate & Distance Education Course & Faculty Development 4 Phases of Course & Faculty Development – Online pedagogy – Discussion & Training – Technology training – “hands-on” – Support while teaching – Course redesign/enhancements Introduce Faculty To… – Course development guidelines – Administrative guidelines – Faculty development team – Technical support services Online Course Faculty Students

8. University of Massachusetts Lowell Continuing Studies, Corporate & Distance Education Phase I and II: Online Teaching Institute Online Pedagogy – Discussion & Training – Faculty as “online student” – Initial course development & planning – Discuss/share with colleagues Technology Training – “hands-on” – Introduce Learning Management System (LMS) – Match support staff to faculty needs – Consulting sessions Online Course Faculty Students

9. University of Massachusetts Lowell Continuing Studies, Corporate & Distance Education 5 Critical Elements of Online Course Online Syllabus – Objectives, expectations, tone Course Content/Notes – What are they? What they are not? Interaction – Discussion, chat, email Instructional activities/projects/assignments – How can we use power of web? Assessment – Are students learning? Online Course Faculty Students

10. University of Massachusetts Lowell Continuing Studies, Corporate & Distance Education Phase III and IV: The Course is On! Support while teaching – Logistical support – Technical support – Problem-solving Course redesign/enhancements – Course evaluations – What worked, what didn’t? – Modifications and improvements – Enhancements Online Course Faculty Students

11. University of Massachusetts Lowell Continuing Studies, Corporate & Distance Education Small Group Activity: Effective Practices Identify one effective practice in your course or faculty development efforts that has been successful at your institution. Sloan-C Effective Practices Website http://www.sloan-c.org/effective/ Online Course Faculty Students

12. University of Massachusetts Lowell Continuing Studies, Corporate & Distance Education Online Program Development Steven Tello, Ed. D. Associate Director of Distance Learning Continuing, Corporate & Distance Education UMass Lowell Program

13. University of Massachusetts Lowell Continuing Studies, Corporate & Distance Education 5 Critical Areas of Online Program Development … 1. Faculty Development & Support 2. Selection of Online Programs & Structure 3. Student Services 4. Technology Infrastructure 5. Program Evaluation & Quality Assurance Program

14. University of Massachusetts Lowell Continuing Studies, Corporate & Distance Education Develop and Support Faculty How do you motivate/facilitate faculty participation? Faculty development & technical support program Support of colleagues & institution – Financial Incentives – Professional Incentives – Plan for managing intellectual property Issue of time – Addressed if supports are in place Program

15. University of Massachusetts Lowell Continuing Studies, Corporate & Distance Education Selection of Online Programs & Structure Which programs should you move online? – Driven by your market, student base! – What is institution known for? – Requires a selection process & budget process How should online program be structured? – Asynchronous or Synchronous, Blended, Web-Enhanced – Look at student needs, program, institution – Then look at technology & media Program

16. University of Massachusetts Lowell Continuing Studies, Corporate & Distance Education Redesign Student Services (but don’t mention you’re doing this ;-) Move on-campus resources online – Orientation Registration – Advising/TutoringFinancial Aid – LibraryAlumni Community Form cross-college teams with focused projects – Enrollment staff, DCE staff, Technical staff – Start incrementally, one form at a time: Review/Revise Policies & Procedures – If I lived in California, how would I register for a class? Drop? Growing integration of Web, LMS, SIS Program

17. University of Massachusetts Lowell Continuing Studies, Corporate & Distance Education Make Informed Technology Choices Course/Learning Management System must: – Support ease of student & faculty use, must facilitate interaction – Support course development,adapt to structure, support administration Robust, Scalable Systems Architecture - 24/7 – System must grow with enrollments, programs, future technology – Based on industry hardware/software & emerging e-learning standards – Consider hardware, software and network growth Should you Host or Outsource LMS? – Costs associated with both – Licensing, Staff, Connectivity, Hardware, Development – Access, Customization,Support Program

18. University of Massachusetts Lowell Continuing Studies, Corporate & Distance Education Program Evaluation & Quality Assurance Quality Online Programs Satisfaction Retention Achievement Quality of Learning Experience Quality of Students Quality of Program Program

19. University of Massachusetts Lowell Continuing Studies, Corporate & Distance Education Institutional Readiness Kelvin Thompson Coordinator of Professional Programs Course Development & Web Services University of Central Florida Institution

20. University of Massachusetts Lowell Continuing Studies, Corporate & Distance Education Transformational Assessment Dean Jacqueline Moloney, Ed. D. Continuing, Corporate & Distance Education University of Massachusetts Lowell Online Program Institution Online Course Faculty Students

21. University of Massachusetts Lowell Continuing Studies, Corporate & Distance Education Assessment Principles & Online Education 1. Reflects institutional mission a) Online Program Consistent with Mission 2. Assessment is planned and iterative a) Prove no significant difference 3. Engages multiple constituents a) Upper admin, faculty and professionals 4. Applications of assessment lead to improved learning a) Faculty Development based on assessment findings 5. Assessment leads to institutional transformation

22. University of Massachusetts Lowell Continuing Studies, Corporate & Distance Education Transformational Assessment

23. University of Massachusetts Lowell Continuing Studies, Corporate & Distance Education Resources & Information http://www.sloan-c.org/ UCF Course Development & Web Services – http://cdws.ucf.edu http://cdws.ucf.edu Sample course available at: – http://continuinged.uml.edu/online http://continuinged.uml.edu/online UMass Lowell Institute for Online Teaching – Training, Course Development, Consultation – http://continuinged.uml.edu/online/institutes.htm http://continuinged.uml.edu/online/institutes.htm Jacquie Moloney Jacqueline_Moloney@uml.eduJacqueline_Moloney@uml.edu Carolyn Siccama, Carolyn_Siccama@uml.edu Steven F. Tello, Steven_Tello@uml.edu Kelvin Thompson, Kthompso@mail.ucf.eduKthompso@mail.ucf.edu