1. 1 Quality Assurance Office Supplier Outreach & Process Control For NASA’s Space Programs (Earth Science, Space Science, and Biological and Physical Research) NASA SOPC Buck Crenshaw NASA/JPL PQA Sept. 24, 2002

3. 3 To Understand and Protect Our Home Planet Understanding the Earth’s system and its response to natural and human-induced changes. Collaborating with others to improve the quality of life and to create a more secure world. MOTT A Small Company that Makes Filters Critical for Earth Observing Spacecraft

4. 4 To Explore the Universe and Search for Life Exploring the Universe and the life within it…enabled by technology, first with robotic trailblazers, and eventually humans…as driven by these compelling scientific questions: –How did we get here? –Where are we going? –Are we alone? Marotta a small company that makes the valves used on Space Science Spacecraft

5. 5 To Inspire the Next Generation of Explorers Motivating students to pursue careers in science, math, and engineering. Providing educators with unique teaching tools and compelling teaching experiences. Improving our Nation’s scientific literacy. NASA Awards more then $5 Million To Universities (outreach can help assure the success of these activities and provide tools and experience to the community)

6. 6 The Big Picture JPL Supplier Outreach Quality Assurance Office GSFC MSFC KSC JSC HQ Process Control Supplier Outreach & Process Control New Supplier Small / Disadvantage Supplier Critical Supplier Moderate Performance University / Education Institution Critical Supplier Exceptional Performance At Risk Supplier See Supplier Assessment SFA / PCFG Coordination S SS S SS S SS S SS S SS S SS S SS

7. 7 The purpose of SOPC is to: Quality Assurance Office Supplier Outreach & Process Control Identify key providers mission critical suppliers small and disadvantage suppliers universities and educational institutions Thank you for your contributions to the many Earth Science, Space Science, and Biological and Physical Research programs you have supported

8. 8 Quality Assurance Office Supplier Outreach & Process Control The purpose of SOPC is to: Share how critically important process control and quality is to our continued mutual success useful tools to allow you to better control their processes and improve quality resources for understanding best practices and lessons learned the benefit of being recognized by NASA

9. 9 Provide A bridge between the providers and the associated program offices (Scientist, Principle Investigators (PI), and other team members). a method to communicate with NASA to better share our expertise and our leadership in developing your organization. Capture data during these visits and to make that information available to the NASA communities Quality Assurance Office Supplier Outreach & Process Control The purpose of SOPC is to:

10. 10 Tools & aids Quality Assurance Office Selection criteria for suppliers will be on the basis that a supplier has been a successful supplier for NASA projects nominated by one of the participating centers/labs, and have regimented processes. Suppliers will fall into one of the following categories that will require a different focus: Exceptional Supplier or Tools & reinforcement Tools & aids Supplier Outreach & Process Control Selection criteria for identifying suppliers for outreach visits Moderate Supplier New Supplier Education or Small Business

11. 11 Scheduled for upcoming visits : Quality Assurance Office Supplier Outreach & Process Control Supplier Visit List –Over 600 suppliers –Critical Suppliers –Universities –Joint Suppliers (Suppliers that provide to more than one center) –Product line (Commodities)

12. 12 Quality Assurance Office Thank Suppliers Supplier Outreach & Process Control

13. 13 Share with suppliers: Fact-sheets highlighting your contribution to NASA’s robotic programs Promotional items highlighting missions supported, and process control Quality Assurance Office Supplier Outreach & Process Control

14. 14 Quality Assurance Office Fact-sheet example:

15. 15 Quality Assurance Office Fact-sheet example:

16. 16 Data CD containing tools and lessons learned from robotics related space program process control failures. Quality Assurance Office Supplier Outreach & Process Control Provide Tools Contents: 7 Steps to Problem Solving Continuous Improvement Cause & Effect Fishbone Process Control Links Unit Converter

17. 17 Quality Assurance Office Reinforcement Tools (front)(back) Supplier Outreach & Process Control 8 standards magnets Common Approach to Problem Solving card * 8 Standards provided by NASA Process Control Focus Group

18. 18 Here is where can you find information relevant to you: Quality Assurance Office Supplier Outreach & Process Control Quality Suppliers Intranet Site – http://qualitysuppliers-pbma-kms.intranets.com/login.asp?link http://qualitysuppliers-pbma-kms.intranets.com/login.asp?link – Supplier Schedule – Tools – Record of Visits NASA Outreach (public website) – http://quality.nasa.gov/outreach/index.htmlhttp://quality.nasa.gov/outreach/index.html – Process Control Standards – Continuous Improvement

19. 19 Quality Suppliers Intranet Quality Assurance Office

20. 20 Supplier Visits Quality Assurance Office Supplier Outreach & Process Control

21. 21 Marotta Scientific Controls Bottom: Mott Corporation receives an Approved Supplier recognition. Bottom Right: Buck Crenshaw presents an Approved Supplier recognition certificate to Mott Corporation’s President & CEO, Roger Klene Right: Buck Crenshaw (JPL) and John Maristch (GSFC) tour the facility Quality Assurance Office Supplier Outreach & Process Control

22. 22 Quality Assurance Office Supplier Outreach & Process Control Right: Buck Crenshaw presenting a Supplier Certificate to Joe Villalobos, Lobart President Below: Buck Crenshaw and the Lobart workforce Lobart Company

23. 23 Quality Assurance Office Supplier Outreach & Process Control Hi-Shear Technology Corp. Hi-Shear provides pyrotechnic separation devices for the Mars Exploration Rover (MER) program.

24. 24 Quality Assurance Office Supplier Outreach & Process Control Corwil Technology Corp. Corwil provides bonded Charged Coupled Devices (CCDs) for cameras on the MER.

25. 25 Quality Assurance Office Supplier Outreach & Process Control Supplier Visit Database

26. 26 RTOP funded for FY03 Hired one (1) east coast representative 200 visits/yr = 16 visits/mo 4 visits/wk 2 visits for east coast representative 2 visits for west coast representative Solicit and encourage the participation by the OEMs Quality Assurance Office Supplier Outreach & Process Control Actions taken to support 200 visits per year