1. To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved. Chapter 4 Managing Technology

2. To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved. Learning Objectives Be able to apply concepts in learning goals Be able to formulate and solve assigned problems using OM explorer decision- making solvers and manually

3. To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved. Suppliers Process Technologies along Supply Chains Purchasing Communication Transportation EDI Materials handling Testing Storage Office technology Information technology

4. To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved. Purchasing Communication Transportation EDI Materials handling Testing Storage Office technology Information technology Suppliers Process Technologies along Supply Chains

5. To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved. Purchasing Communication Transportation EDI Materials handling Testing Storage Office technology Information technology Suppliers Process Technologies along Supply Chains Service Operations Basic processes Testing Materials handling Office technology Information technology

6. To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved. Purchasing Communication Transportation EDI Materials handling Testing Storage Office technology Information technology Service Operations Basic processes Testing Materials handling Office technology Information technology Suppliers Process Technologies along Supply Chains

7. To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved. Purchasing Communication Transportation EDI Materials handling Testing Storage Office technology Information technology Service Operations Basic processes Testing Materials handling Office technology Information technology Suppliers Process Technologies along Supply Chains Manufacturing Operations Basic processes CIM (computer- integrated manufacturing) Materials handling Office technology Information technology Materials technology Testing Storage

8. To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved. Manufacturing Operations Basic processes CIM (computer- integrated manufacturing) Materials handling Office technology Information technology Materials technology Testing Storage Purchasing Communication Transportation EDI Materials handling Testing Storage Office technology Information technology Service Operations Basic processes Testing Materials handling Office technology Information technology Suppliers Process Technologies along Supply Chains

9. To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved. Manufacturing Operations Basic processes CIM (computer- integrated manufacturing) Materials handling Office technology Information technology Materials technology Testing Storage Purchasing Communication Transportation EDI Materials handling Testing Storage Office technology Information technology Service Operations Basic processes Testing Materials handling Office technology Information technology Suppliers Process Technologies along Supply Chains Distribution Communication Transportation EDI Materials handling Packaging Storage Office technology Information technology

10. To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved. Manufacturing Operations Basic processes CIM (computer- integrated manufacturing) Materials handling Office technology Information technology Materials technology Testing Storage Purchasing Communication Transportation EDI Materials handling Testing Storage Office technology Information technology Service Operations Basic processes Testing Materials handling Office technology Information technology Distribution Communication Transportation EDI Materials handling Packaging Storage Office technology Information technology Suppliers Process Technologies along Supply Chains

11. To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved. Manufacturing Operations Basic processes CIM (computer- integrated manufacturing) Materials handling Office technology Information technology Materials technology Testing Storage Purchasing Communication Transportation EDI Materials handling Testing Storage Office technology Information technology Service Operations Basic processes Testing Materials handling Office technology Information technology Distribution Communication Transportation EDI Materials handling Packaging Storage Office technology Information technology Suppliers Customers Process Technologies along Supply Chains Marketing and Sales Communication Media technology Electronic commerce Testing Office technology Information technology

12. To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved. Manufacturing Operations Basic processes CIM (computer- integrated manufacturing) Materials handling Office technology Information technology Materials technology Testing Storage Purchasing Communication Transportation EDI Materials handling Testing Storage Office technology Information technology Service Operations Basic processes Testing Materials handling Office technology Information technology Distribution Communication Transportation EDI Materials handling Packaging Storage Office technology Information technology Marketing and Sales Communication Media technology Electronic commerce Testing Office technology Information technology SuppliersCustomers Process Technologies along Supply Chains

13. To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved. Technologies for Other Functional Areas Operations

14. To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved. Technologies for Other Functional Areas Planning and budgeting technology Electronic data interchange (EDI) Information technology Office technology Electronic commerce Accounting Operations

15. To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved. Technologies for Other Functional Areas Planning and budgeting technology Electronic data interchange (EDI) Information technology Office technology Electronic commerce Accounting Operations

16. To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved. Technologies for Other Functional Areas Planning and budgeting technology Electronic data interchange (EDI) Information technology Office technology Electronic commerce Product technology Office technology Information technology Process technology Pilot-plant technology Computer-aided design (CAD) Accounting Engineering

17. To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved. Technologies for Other Functional Areas Planning and budgeting technology Electronic data interchange (EDI) Information technology Office technology Electronic commerce Product technology Office technology Information technology Process technology Pilot-plant technology Computer-aided design (CAD) Accounting Engineering Operations

18. To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved. Technologies for Other Functional Areas Planning and budgeting technology Electronic data interchange (EDI) Information technology Office technology Electronic commerce Product technology Office technology Information technology Process technology Pilot-plant technology Computer-aided design (CAD) Planning and budgeting technology Office technology Online databases Information technology Accounting Engineering Finance Operations

19. To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved. Technologies for Other Functional Areas Planning and budgeting technology Electronic data interchange (EDI) Information technology Office technology Electronic commerce Product technology Office technology Information technology Process technology Pilot-plant technology Computer-aided design (CAD) Planning and budgeting technology Office technology Online databases Information technology Accounting Engineering Finance Operations

20. To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved. Technologies for Other Functional Areas Planning and budgeting technology Electronic data interchange (EDI) Information technology Office technology Electronic commerce Product technology Office technology Information technology Process technology Pilot-plant technology Computer-aided design (CAD) Planning and budgeting technology Office technology Online databases Information technology Accounting Engineering Finance Operations Human Resources Training technology Office technology Performance evaluation Motivational research Information technology

21. To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved. Technologies for Other Functional Areas Planning and budgeting technology Electronic data interchange (EDI) Information technology Office technology Electronic commerce Training technology Office technology Performance evaluation Motivational research Information technology Product technology Office technology Information technology Process technology Pilot-plant technology Computer-aided design (CAD) Planning and budgeting technology Office technology Online databases Information technology Accounting Engineering Finance Operations Human Resources

22. To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved. Technologies for Other Functional Areas Planning and budgeting technology Electronic data interchange (EDI) Information technology Office technology Electronic commerce Training technology Office technology Performance evaluation Motivational research Information technology Product technology Office technology Information technology Process technology Pilot-plant technology Computer-aided design (CAD) Planning and budgeting technology Office technology Online databases Information technology Accounting Engineering Finance Operations Human Resources Management Information Systems Hardware Databases Software Telecommunications

23. To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved. Technologies for Other Functional Areas Hardware Databases Software Telecommunications Planning and budgeting technology Electronic data interchange (EDI) Information technology Office technology Electronic commerce Training technology Office technology Performance evaluation Motivational research Information technology Product technology Office technology Information technology Process technology Pilot-plant technology Computer-aided design (CAD) Planning and budgeting technology Office technology Online databases Information technology Accounting Engineering Finance Operations Human Resources Management Information Systems

24. To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved. ERP Application Modules ERP System

25. To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved. ERP Application Modules ERP System Data Analysis Product costing Job costs

26. To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved. ERP Application Modules Data Analysis Product costing Job costs ERP System

27. To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved. ERP Application Modules Data Analysis Product costing Job costs ERP System Sales and Marketing Sales orders Pricing system

28. To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved. ERP Application Modules Data Analysis Product costing Job costs Sales and Marketing Sales orders Pricing system ERP System

29. To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved. ERP Application Modules Data Analysis Product costing Job costs Sales and Marketing Sales orders Pricing system ERP System Customer Service Field service Quality

30. To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved. ERP Application Modules Data Analysis Product costing Job costs Sales and Marketing Sales orders Pricing system Customer Service Field service Quality ERP System

31. To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved. ERP Application Modules Data Analysis Product costing Job costs Sales and Marketing Sales orders Pricing system Customer Service Field service Quality ERP System Supply-Chain Management Forecasting Purchasing Distribution

32. To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved. ERP Application Modules Data Analysis Product costing Job costs Sales and Marketing Sales orders Pricing system Customer Service Field service Quality Supply-Chain Management Forecasting Purchasing Distribution ERP System

33. To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved. ERP Application Modules Data Analysis Product costing Job costs Sales and Marketing Sales orders Pricing system Customer Service Field service Quality Supply-Chain Management Forecasting Purchasing Distribution ERP System Accounting and Finance Accounts payable and receivable General ledgers Asset management

34. To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved. ERP Application Modules Data Analysis Product costing Job costs Sales and Marketing Sales orders Pricing system Customer Service Field service Quality Supply-Chain Management Forecasting Purchasing Distribution Accounting and Finance Accounts payable and receivable General ledgers Asset management ERP System

35. To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved. ERP Application Modules Data Analysis Product costing Job costs Sales and Marketing Sales orders Pricing system Customer Service Field service Quality Supply-Chain Management Forecasting Purchasing Distribution Accounting and Finance Accounts payable and receivable General ledgers Asset management ERP System Manufacturing Material requirements planning Scheduling

36. To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved. ERP Application Modules Data Analysis Product costing Job costs Sales and Marketing Sales orders Pricing system Customer Service Field service Quality Supply-Chain Management Forecasting Purchasing Distribution Accounting and Finance Accounts payable and receivable General ledgers Asset management Manufacturing Material requirements planning Scheduling ERP System

37. To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved. ERP Application Modules Data Analysis Product costing Job costs Sales and Marketing Sales orders Pricing system Customer Service Field service Quality Supply-Chain Management Forecasting Purchasing Distribution Accounting and Finance Accounts payable and receivable General ledgers Asset management Manufacturing Material requirements planning Scheduling ERP System Human Resources Benefits Payroll

38. To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved. ERP Application Modules Human Resources Benefits Payroll Data Analysis Product costing Job costs Sales and Marketing Sales orders Pricing system Customer Service Field service Quality Supply-Chain Management Forecasting Purchasing Distribution Accounting and Finance Accounts payable and receivable General ledgers Asset management Manufacturing Material requirements planning Scheduling ERP System

39. To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved. ERP Application Modules Human Resources Benefits Payroll Data Analysis Product costing Job costs Sales and Marketing Sales orders Pricing system Customer Service Field service Quality Supply-Chain Management Forecasting Purchasing Distribution Accounting and Finance Accounts payable and receivable General ledgers Asset management Manufacturing Material requirements planning Scheduling Back-Office ProcessesFront-Office Processes ERP System

40. To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved. ERP Systems

41. To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved. ERP Systems