1. CINDAPA Wairakei Conference – 13 June 2014 Kent Holdsworth Community Ethnic & Youth Manager – Waikato Kent.holdsworth@police.govt.nz

2. Prevention First Aim to prevent – reduce offending and victimisation Road policing – social driving http://www.crimestoppers-nz.org/ www.snap.org.nz

3. School Community Officers PES/YES  SCO’s Primarily Educators  primarily prevention or problem solvers Developing new programs – cyber bullying www.netsafe.org.nz http://www.police.govt.nz/advice/personal- and-community-advice/school-portal http://www.police.govt.nz/advice/personal- and-community-advice/school-portal

4. Negotiation Police Negotiation Team (PNT) “We have two ears and one mouth so that we can listen twice as much as we speak.”

5. Structure

6. Problem Individuals Three general groups are recognised as potential hostage takers THE POLITICAL ACTIVIST THE CRIMINAL OFFENDER

7. May 8, 2009 Chaucer Rd Chaucer Rd Napier New Zealand

8. Columbine High School April 20, 1999 Jefferson County, Colorado

9. www.youthline.co.nz

10. Scenario One 15 year old Kim, one of your students is on the roof of the highest building at your school. She is threatening to jump off. You have heard Kim’s parents are separating. Her younger sister is also at the school. What do you do?

11. Scenario One Ring 111 Get collegial support Make area safe Your own safety is paramount Then the safety of others Then Kim’s safety Learn what has happened Make sure the sister is not in view

12. Scenario One Approach Kim slowly – explaining what you are doing Only one person speaks to Kim Watch your body language Introduce yourself If you don’t know Kim – ask her name Ask Kim what she is doing – “Are you trying to commit suicide?” Do not try to grab Kim

13. “Voice” The Negotiator’s #1 Tool “My Mom says she hopes I have kids like me… but I don’t like the way she says it”

14. Scenario Two 14 year old Dan is not achieving academically and not socializing successfully with his class mates His father Sam contacts the school and makes an appointment to speak with you, Dan’s teacher. Sam is known to be angry and volatile. How do you engage with Sam?

15. Scenario Two If you have safety concerns – have a second person present or nearby If Sam’s behaviour becomes unacceptable stop the conversation – ask him to leave Explain your concerns directly and factually If Sam gets angry let him vent – then try again Acknowledge his emotions – “You sound frustrated…”

16. Scenario Two Be aware of body language Use active listening skills (don’t try and use them all in one conversation) Use hooks Use triggers Talk about the future Build a sense of trust

17. Active Listening Skills MOREPIES Minimal encouragers Open-ended questions Reflecting/Mirroring Emotion Labeling Paraphrasing I messages Effective pauses - silence Summary

18. Negotiators Engage Converse naturally Make them feel safe Active listening, empathy, rapport, influence, change Have confidence Negotiation is about listening

19. Important points Talking about suicide will not make someone commit suicide (**suicide contagion) Never attempt to grab a suicidal person Be empathetic not sympathetic Time is your friend Never lie You can use reality (but get your timing right) Always de-brief any situation

20. Future Different types of jobs e.g. civil demonstrations, training our own staff Terrorism Social media

21. Terrorism

22. How do you get hold of PNT? Emergency - ring 111 Ring your local station and ask for a negotiator or PNT Kent.holdsworth@police.govt.nz 021 191 2503 Thank you