1. Insight on Interview and Resume Waleed Al Ghazzawi June 18 th, 2013 Kula Lumpur Annual Sales Meeting SITCO Pharma

2. Introduction The interview is a two way communication between the applicant and the organization. Resume is a document used by persons to present their backgrounds and skills. Almost no employment applied without interview. Waleed G, Director Sales and Distribution

3. Where Interview and Resume are important; AreaInterviewResume College/ School Admission√√ Post Graduate / Scholarship√√ New Job√√ Promotion√√ Auditing√√ Teaching√√ Membership Applications (Board/ Committee) √√ Discharge/ Layoffs/ Resignations√√ Waleed G, Director Sales and Distribution

4. Where is the Location of Interview and Resume in New Employment Process 1 Organization Strategy What the is the mission and work specialty 2 Human Resource Planning Develop Job analysis (what to do) 3 Start employment process Such as staffing (number and qualification of people), Budget etc. 4 Call for vacancy through announcement, develop Job Description, and Job Analysis 5 Make screening; using resume and application 6 Selection; through interview, and reference check. 7 Start recruitment; process formalities of entry Waleed G, Director Sales and Distribution

5. 1. Résumé  Resume is also called Curriculum Vitae (CV), however the later is preferred for academic applicants., resume is shorter than CV and range from 1 to 3 pages.  Resume is used in the screening stage, early stage of staffing process.  Interestingly, when employers review a résumé they typically only spend ten to fifteen seconds, therefore the top half of a résumé is the prime real estate for important information.  Most of applicants are trying to exacerbate their qualifications and abilities. Studies have shown that 24% of resumes are fabricated  Resume is a document and might be kept for relatively very long time in the file of the applicant. Waleed G, Director Sales and Distribution

6. Types of Resumes Reverse chronological résumé; It is a reverse chronological résumé lists a candidate's job experiences in reverse chronological order, generally covering the previous 10 to 15 years. Positions are listed with starting and ending dates. Functional résumé ; A functional résumé lists work experience and skills sorted by skill area or job function. Hybrid résumé The hybrid résumé balances the functional and chronological approaches. A résumé organized this way typically leads with a functional list of job skills, followed by a chronological list of employers. The hybrid résumé has a tendency to repeat itself and is, therefore, less widely used than the other two.chronological Online résumés The Internet has brought about a new age for the résumé. As the search for employment has become more electronic, résumés have followed suit. It is common for employers only to accept résumés electronically, either out of practicality or preference. This electronic boom has changed much about the way résumés are written, read, and processed. Waleed G, Director Sales and Distribution

7. Sample Chronological Resume for a Retail Position Tom Jones 6 Pine Street Arlington, VA 12333 555.555.5555 (home) 566.486.2222 (cell) email:phjones@vacapp.com Experience Key Holder, Montblanc April 2009 - Present Opened new specialty boutique Place orders to restock merchandise and handled receiving of products Manage payroll, scheduling, reports, email, inventory, and maintain clientele book and records Integrated new register functions Extensive work with visual standards and merchandising high-ticket items Sales Associate, Nordstrom - Collectors and Couture Departments July 2007 - April 2009 Merchandised designer women's wear Set-up trunk shows and attended clinics for new incoming fashion lines Worked with tailors and seamstresses for fittings Scheduled private shopping appointments with high-end customers Cashier Jigg's Corner February 2005 - July 2007 Provided customer service in fast-paced bar atmosphere Maintained and restocked inventory Administrative responsibilities included processing hour and tip information for payroll and closing register Education Bachelor of Arts, Ramapo College, Arlington, VA Computer Skills Experience with social media and internet research Waleed G, Director Sales and Distribution

8. Sample Functional Resume http://jobsearch.about.com/library/samples/blresumefunctional.htm  Karol Miner 336 W. Chugalug Way, Sentinel, WY 33666 c: 444-222-4339 e: karmin@southwbell.net  Objective Process management opportunity that utilizes my communication and analytical skills to influence organizational growth and bottom line profitability.  Achievements Research Information and Analyze Options § Researched and purchased better heat exchanger that alleviated our heat loading problem. Saved company four to six hours of downtime per eight-hour shift and improved product yield at extruder. § Purchased and refurbished used gearbox as spare. Saved 12 days downtime and eliminated risk involved to rebuild critical pieces of equipment. During emergency rebuild we are down 2 days rather than 2 weeks.  Manage People and Projects § Successfully led refurbishment campaign on all three extruder gearboxes. Pro- active rebuild of gearboxes puts downtime at two days rather than two weeks. § Reallocated resources during two-week annual shutdown so that no down time was encountered and all projects finished on time. Waleed G, Director Sales and Distribution

9. Classes of Resume; 1. Fresh Graduate  Resume will play minor role in your employment.  Focus on making your resume one page only.  Do not include mini- assignments such as organized career day event.  Include all symposiums, training attended.  Never Fabricate any data.  Start by Name, and your contacts, then put your educational part, then training, then skills, and finally personal bio data. Waleed G, Director Sales and Distribution

10. 2. Intermediate Experience; Five to ten years, with good educational level  Resume is playing an integral role on the impression of the applicant.  Experience is the most important information in the resume.  Function of the applicant for example; supervisory assignments of narcotic drugs.  Focus on your personality traits.  Never fabricate ; for example do not mention informal job responsibilities Waleed G, Director Sales and Distribution

11. 3. Expert Resume; More than 10 years of experience, and high educational level  Focus on your values and objectives.  Describe the extracurricular activities; such as contributing to adding value committee for the welfare of the society.  Present your remarkable achievements and awards. Waleed G, Director Sales and Distribution

12. Interview  interview is a conversation between two or more people where questions are asked by the interviewer to elicit facts or statements from the interviewee.  The interview stage is an advanced step after screening, it might be the step for final entry decision.  Interview examine the “MATTING” approach between the organization and the applicant; explore values, culture, confidence etc.  Interview can be done once or more, and applied by one person or by committee like assessment center for managerial employment, or post graduate admissions. Waleed G, Director Sales and Distribution

13. Types of Interview  Informal, conversational interview - no predetermined questions are asked, in order to remain as open and adaptable as possible to the interviewee’s nature and priorities; during the interview the interviewer “goes with the flow”.  General interview guide approach - intended to ensure that the same general areas of information are collected from each interviewee; this provides more focus than the conversational approach, but still allows a degree of freedom and adaptability in getting the information from the interviewee  Standardized, open-ended interview - the same open-ended questions are asked to all interviewees; this approach facilitates faster interviews that can be more easily analyzed and compared.  Closed, fixed-response interview - all interviewees are asked the same questions and asked to choose answers from among the same set of alternatives. This format is useful for those not practiced in interviewing. Waleed G, Director Sales and Distribution

14. Sequence of Interview  Personal Information; name, age, nationality, place of birth, marital status, address of residence, ID, driving license, health, etc.  Qualifications; degree, site of education, training etc.  Work experience; from oldest to nearest, filling gaps of employment, salary, reason for changing previous jobs etc.  Technical questions, and possible testing; knowledge, experience, and managing extraordinary situations.  Reason for application; how applied, what do you know about the organization, and why applied. Waleed G, Director Sales and Distribution

15. Sequence to interviewCon’d  Package; asking what is expected income, and describe the position vacant with its benefits.  Legal questions; residence, previous exposure to accidents, courts, drug abuse etc.  Timing of possible join, asking about how readable can you join.  References; asking about other people know the applicant.  Additional Information; free chance to add any info.  Contacts; assuring the contacts written in the application or stated in the resume. Waleed G, Director Sales and Distribution

16. General Guide on Interview  Be your self; read your resume before you get interviewed, make sure that you are matching what you are and your are truthful.  Be confident with over nor under-estimation  Make direct eye contact with the interviewer.  Ask questions if you feel necessary for you to accept the job.  Balance you voice, and appearance.  Tact; do not allow your mobile to ring during the interview.  Prepare supporting documents mentioned in your resume. Waleed G, Director Sales and Distribution

17. THANK YOU Waleed G, Director Sales and Distribution