1. ASP Reference Designs John Sarni Compaq Computer Corporation October 3, 2000 www.compaq.com/solutions/citrix

2. Questions Answered How do I select the best Compaq ProLiant Server for a Metaframe Farm? What Storage Architecture matches the class of service that I provide? How can I package the MetaFrame Farm and Storage Systems for Rapid Deployment and Network Fault Tolerance? How do I add OSS systems to the architecture? How do I engage the Service Provider Business unit at Compaq?

3. ASP Market Landscape (IDC) Applications Services Personal Collaborative Commerce CRM ERM Vertical Analytical/ DW Core Services Managed Services Extended Services Source: IDC, 1999 Dedicated / Shared Servers Storage Disaster Tolerance Daily Back up End User SLA Guarantees Sales Force Automation Mail Desktop Apps Line of Business Application Configuration needs to meet application and service level requirements Optimize For Manageability Flexibility Lowest cost

4. Customer Access Network Application Aware Network Devices Policy BW Allocation Traffic Shaping PrimarySecondary MetaFrame Master Browser Back Up Browser IP Load Balancing NFuse Web Servers Business Customer Dedicated lines Dedicated lines CPE Application Servers Data Resources TaskSmart Storage Appliance Network Attached Storage Service Provisioning Metering & Billing SLA management Hardware Health (Compaq Insight MGR/XE) Application Performance Capacity Planning Authentication Citrix ASP Architecture Data Network Management Network Microsoft Infrastructure Services Active Directory DNS Domain services Compaq Private Storage Utility Storage service provider Operational Support Systems (OSS) MetaFrame Farm SAN Arbitrated Loop Switch Messaging Back End Application Servers InternetInternet Server Selection Server Packaging Storage Appliance SAN - AL SAN - Switch Storage Utility Adding OSS systems architecture

5. MetaFrame Farm How do I select the best Compaq ProLiant Server for a Metaframe Farm?

6. MetaFrame Farm FAQ #1 “What is the best Compaq ProLiant server building block for a Metaframe Farm?” ProLiant DL Series (D – density) – DL 360 2P 1U – DL 3802P 3U – DL 5804P 4U – 85008P7U Citrix suggests “inexpensive array of servers”

7. DL360 Configuration 1U - no CD or floppy Processors – 2 processors - 800 MHz Memory – 1 GB Disks – Two 18GB disks mirrored NICS – Built in dual NIC – additional quad NIC Lights out remote management board Compaq.com price $12,310 (Sept 8) DL 360 Features High performance architecture: Ultra-dense configurations Two 1” hot-plug drives Integrated Raid Controller Dual Integrated 10/100 NIC In Rack Serviceability

8. DL 580 Configuration 4U - Processors – 4 processors 700 MHz Xeon – 1MB cache Memory – 2 GB Disks – Two 18GB disks mirrored NICS – built in dual NIC – additional quad NIC Lights out remote management board Compaq.com price $29,770 ( Sept 8) DL 580 Features Enterprise Class 4-Way Performance 6 PCI Slots 4 1” SCSI Drives Integrated Raid Controller Dual Integrated 10/100 NIC

9. Considerations – DL360 & DL580 based on medium office users –test data Hardware Cost per session Density Sessions per 42U Rack Availability Number of users affected is server fails Manageability - Number of servers to manager per 1000 sessions DL 360 $1992604 62 16 DL580 $22013501357+ Too close to call - your application may be different I-License cost - based on usage Application cost – moving to usage based Use Compaq Insight manager and remote lights out to minimize management costs. DL360 wins on density

10. Remote Insight Lights Out Edition Compaq Server Compaq Server For server management, not for users. Complete remote control even if OS is not yet installed! Control the power switch remotely! Boot the server from a remote floppy image! www.compaq.com/lights-out

11. Using Marimba Timbale® to manage MetaFrameFarms Complements Insight manager for distribution of all server software to large, distributed server farms Designed for enterprises and ASPs to quickly provision, configure software on ProLiant Centrally manage user notifications, server reboots, user disruptions Easy-to-use Web GUI and full command line interface for automated management

12. Storage Architectures What storage architecture matches the class of service that I provide?

13. Metaframe Farm Active Directory DNS & Domain Controller Hosted Desktop Applications OSS-BSS Management Servers Metaframe Browser and NFuse Data Network Customer Access Network Management Network TaskSmart N2400 Network Attached Storage Configuration 1 U S E R S TaskSmart N2400 Features Optimized design for file serving Simple to deploy and manage Integrated Back-up Utilities Raid 1, 1, 5 Support 72GB – 1 TB

14. Network attached & Direct attached Messaging Database SQL Database Metaframe Farm OSS-BSS Management Servers Metaframe Browser and NFuse Data Network Customer Access Network Management Network TaskSmart N2400 Network Attached Storage User data Mail Server Database Server Configuration 2 Direct Attached Storage U S E R S Active Directory DNS & Domain Controller

15. User Data RA4100 FC-AL for Backend Servers Metaframe Farm OSS-BSS Management Servers Metaframe Browser and NFuse Data Network Customer Access Network Management Network Configuration 3 Clustered Mail Server Clustered Database Server Clustered File Server Fibre Channel Arbitrated Loop Tape Library FCTC Messaging Database SQL Database U S E R S Active Directory DNS & Domain Controller

16. Switched based SAN Metaframe Farm OSS-BSS Management Servers Metaframe Browser and NFuse Data Network Customer Access Network Management Network Configuration 4 Tape Library FCTC HSG80 Pair User Data Messaging Database SQL Database FC Switch FC Switch Clustered Mail Server Clustered Database Clustered File Server U S E R S Active Directory DNS & Domain Controller SUN

17. Compaq Private Storage Utility Metaframe Farm OSS-BSS Management Servers Metaframe Browser and NFuse Data Network Customer Access Network Management Network Clustered Mail Server Clustered Database Clustered File Server Compaq Sets up and manages storage On site Configuration 5 U S E R S Active Directory DNS & Domain Controller

18. Off Site Data Mirroring Second Site Complete Data Center Or Data Mirroring only Primary Site Compaq Data Replication Manager DistanceBandwidth Dark Fiber100 KM100 MB/sec ATM (OC-3)unlimited15 MB/s Configuration 6

19. 15,000 User Storage & Administration Comparison Assumptions – 50MB/User, Server Supports 1250 users, RAID0+1 – $100K burdened cost/administrator/year – High Availability Configurations include duplicate equipment where possible Configuration Limitations Cost of Storage Per user 3 Year Cost per user NAS - Network Attached Storage Only two servers per data network segment – need six segments $24$144 SAN (FC-AL) Only 4 Servers per loop – need three loops $30$90 SAN (Switched) All 12 servers can connect to switch $33$87 Storage Utility $124 All costs are US List Price

20. 15,000 User Comparison Conclusions When administration costs are considered the SAN based configurations are the lowest cost. – SAN’s allow more GB to be managed per IT Person Cost to manage the storage is 3-6 times the cost of storage. See Compaq.com/activeanswers for supporting data.

21. Configurations / Service Level Services Personal Collaborative Commerce CRM ERM Vertical Analytical/ DW Core Services Managed Services Extended Services Source: IDC, 1999 Disaster Tolerance Daily Back up End User SLA Guarantees Sales Force Automation Mail Office Line of Business Application Applications Switched SAN Configurations 4, 5, 6 SAN Arbitrated Loop NAS & DAS NAS Flexibility Ease of Management

22. Compaq Storage Features Universal Packaging & Common Management Tools RAID Array RA4100 SAN Features 2 controllers; Active-Standby configuration 12 drive shelf ~ 290 GB 12 drive shelf ~ 290 GB Compaq Insight Manager – CIM Compaq Insight Manager – CIM Redundant Hot Swappable Components Redundant Hot Swappable Components EMA 12000 Features No Single Point of Failure Redundant, hot swappable components Automatic Fail-over 4.3 TB per System Single or dual controllers (HSG80) Up to 4 FC Host ports per storage system 100MB/Sec each

23. Packaging Suggestions How can I package the MetaFrame Farm and Storage Systems for Rapid Deployment and Network Fault Tolerance?

24. Suggested Packaging DL360DL580NAS DAS SAN FC-AL SAN SW PSU MetaFrame Farm Storage Architectures Increasing Service Level Data Center class switch Router Firewall Scale out as user base increases Works with Co-location Network Schemes IP Load balancer

25. Citrix Slice Design with FC-AL Customer Access Network - Cisco 6500 PIX Firewall Local Director 7200 Router DL360 Gigabit Ethernet FC HUB RA4100 DL360 FC HUB RA4100 Rack 1 Rack 2 Access Network Cisco 3500 Data Network Cisco 3500 Each slice includes MetaFrameMetaFrame BackEnd ServerBackEnd Server NetworkNetwork StorageStorage DL580 clustered DL580 clustered Network Equipment Rack

26. MetaFrame Farm Stacking for Network Redundancy NIC NIC NIC NIC NIC Lights out DL360 2P 1GB two 18 GB mirrored NIC NIC NIC NIC NIC Lights out DL360 2P 1GB two 18 GB mirrored GB Ethernet from Cisco 6500 Management Operations center Stack of DL 360s Fault Tolerant Data Network To/from Storage and back end application servers 2 Teaming NIC’s Switch

27. Packaging Ideas Four Cisco 3524 switches Two Cisco 3524 switches Thirteen DL360 for MetaFrame Active Directory, DNS, PDC Two clustered DL 580’s for back end servers Two Storage shelves 12 x 18.2 GB each UPS Two 7 port Fibre Channel hubs

28. Operational Support Systems (OSS) How do I add OSS systems to the architecture?

29. Operational Support Systems (OSS) Provide Competitive advantage for hosting companies – Differentiate on service level or costs Includes – Service provisioning, service packaging, metering & billing, SLA monitoring and management, authentication, single sign on, application performance management, capacity planning, system health monitoring. Dynamic Market – Many ISV’s (new and old) creating products for OSS – Some integration activities underway to develop OSS systems for ASP’s

30. Xevo ASP Workbench Configuration Clustered Xevo ASP Workbench Server Clustered XEVO Data Server Xevo ASP Workbench Provisioning Servers

31. Recap DL360DL580 Processors24 Sessions62135 Hardware cost per session hosted (MS –Office – Medium Users) $12,310 / 62 = $199 $29, 770 / 135 = $220 Metaframe Server Selection Storage Architectures OSS – Things to come

32. ASP Reference Designs John Sarni Compaq Computer Corporation October 3, 2000 www.compaq.com/solutions/citrix