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2. 2 Session 1 - Makeup 1.Chaos Theory 2.TPC / ServNet / Auction Academy 3.Auto Auction- Industry Overview 4.Trade Associations

3. 3 Do as I say, not as I Do! (Don’t slip on ice) Professors – Presenters – Staff – Administrators Students Etiquette - Professional Courtesy Session 1 - Makeup

4. 4 You “ARE” what you “ARE” You “ARE” what you “ARE”  Attire  Attitude  Demeanor Session 1 - Makeup

5. 5 Courtesy and Professionalism  To yourself  To your classmates  To your presenters ‒Social Events ‒Dinners ‒After Party Session 1 - Makeup

6. 6 Sidelines Session 1 - Makeup End zone Boundaries

7. 7 Playing field Expectations Session 1 - Makeup

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9. 9 www.tpcmgt.com

10. 10 Session 1 - Makeup www.tpcmgt.com

11. 11 Session 1 - Makeup www.servnetauctions.com

12. 12 Session 1 - Makeup www.auctionacademy.net

13. 13 Definition: An association of people or companies in a particular business or trade, organized to promote their common interests. Definition: An association of people or companies in a particular business or trade, organized to promote their common interests. Session 1 - Makeup Industry Trade Associations Frank Hackett Chief Executive Officer Steve Jordan Executive Vice President Michael J. Stanton Vice President and COO Peter K. Welch President Tony W. Long Executive Director

14. 14 Session 1 - Makeup Industry Trade Associations Frank Hackett Chief Executive Officer Steve Jordan Executive Vice President Michael J. Stanton Vice President and COO Peter K. Welch President Tony W. Long Executive Director STATE ASSOCIATIONS

15. 15 Conference of Automotive Remarketing & Exhibition March 16-17, 2016 Las Vegas, NV Caesars Palace National Remarketing Conference – Used Car Week November 16-20, 2015 Scottsdale, AZ The Phoenician NADA Convention & Expo March 31-April 3, 2016 Las Vegas, NV Session 1 - Makeup Industry Conferences For Spokane NAAA Annual Convention September 22-24, 2015 Orlando, FL. Hilton Bonnet Creek

16. 16 Todd August Director of Wholesale Operations, Avis Budget Group

17. 17 Session 1 - Makeup 1) Regular Members 2) Associate Members Industry Overview

18. 18 Session 1 - Makeup Industry Overview 334 members 7262200

19. 19 HOMEWORK Theory Dirty Dozen Chaos Theory Chaos - is often defined as the complete absence of order, and consequently of information.

20. 20 HOMEWORK Theory Dirty Dozen Chaos Theory Chaos - is often defined as the complete absence of order, and consequently of information. “Structure breads spontaneity” … Rob Bell Thursday, March 12 th, 2015 “The fact that you can go off a trail is the fact that there IS a trail.” …Rob Bell Thursday, March 12 th, 2015

21. 21 Class 4 – Industry Session 2 - Joint Session w/ class 3 Baltimore / DC April 27-29, 2015Tonight: 6:30pm Dinner – NAAA & Avis/Budget room: Luray B/CTomorrow: 7:30am Departing hotel – NADA Academy **BE ON TIME** Session 1 - Makeup

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