1. © ABB Schaltanlagentechnik - 1 1TGC900002N0201 01-10-05 - AH ABB MNS ® network worldwide Processes for delivery of excellence in Low Voltage Switchgear

2. © ABB Schaltanlagentechnik - 2 ABB Customer satisfaction Local presence and expertise Best technology for the process Cost-effective solutions Responsive local service A supplier with global guidance and direction in a global economy

3. © ABB Schaltanlagentechnik - 3 ABB The ABB value proposition Common technologies Application standards Excellence in business for Power IT - Low Voltage Switchgear MNS Protect IT - MNS Motor Management INSUM Implemented through: Common processes Common tools Global support

4. © ABB Schaltanlagentechnik - 4 ABB The ABB value proposition The knowledge domain of switchgear and automation Facts about ABB Offices in more than 100 countries around the world 160,000 employees Facts about the BU Factories in more than 26 countries 3,000 employees

5. © ABB Schaltanlagentechnik - 5 ABB Local business expertise - world-wide 40 business units and licensees deliver customized switchgear solutions, products and service - fast, efficient, responsible. Sales staff Engineering knowledge Project management Assembly plants Giving work to people, contributing to society

6. © ABB Schaltanlagentechnik - 6 ABB Brain Power LVS University - education and training Common processes Global support PRODAT - quotation and engineering tool Application reuse libraries Intranet The local business unit - networked in a global society of Brain Power

7. © ABB Schaltanlagentechnik - 7 ABB LVS University In-depth training of engineers and managers Education specific to our business Courses Value based selling Project Management Electrical engineering Products Applications and solutions

8. © ABB Schaltanlagentechnik - 8 ABB Common processes Guidelines for business Tools for execution Specifications for work flows Sharing best practices Scope: Bid and proposal Design and engineering Finance and controlling Global partnering Marketing and sales Portfolio management Production Project management Support Service and maintenance

9. © ABB Schaltanlagentechnik - 9 ABB Centrally organized global support Common-line products Application Technology Processes Supporting the local organization in

10. © ABB Schaltanlagentechnik - 10 ABB Customers, applications, solutions Support Region Host Local Business Unit Local Business Unit Primary support - part of local operations Singapore Thailand Philippines Indonesia India China Japan Korea Singapore Thailand Philippines Indonesia India China Japan Korea Malaysia AsiaAsia Netherlands Denmark Norway Russia Poland Netherlands Denmark Norway Russia Poland Finland Europe 1 France Britain Ireland Czech Spain Italy Portugal Austria Switzerland Turkey Greece France Britain Ireland Czech Spain Italy Portugal Austria Switzerland Turkey Greece Germany Europe 2 Saudi UAE Dubai South Africa Saudi UAE Dubai South Africa Dubai MEAMEA Specific to projects Product generalists Application solutions Operated close to the business

11. © ABB Schaltanlagentechnik - 11 ABB Secondary support - close to the product Product specialists Product solutions Headquarters in Finland, Germany and Sweden

12. © ABB Schaltanlagentechnik - 12 ABB PRODAT - Quotation and engineering tool Consumer list tool Tendering and planning tool Order handling Switchgear configuration Manufacturing preparation Interfaces to... CAEE Local MRP/PPS systems Scope: Front layout Block diagram Floor plan Busbar layout Mechanical drawings Electrical design Tender letter Technical description Single-line diagram Placement list

13. © ABB Schaltanlagentechnik - 13 ABB Application re-use library Documentation Electrical engineering System design Requirements of applications Capturing market experience Sharing best practices

14. © ABB Schaltanlagentechnik - 14 ABB Intranet The gateway to switchgear information Access to all ABB employees Knowledge library for LVS University Common processes Global support Application reuse libraries On the ABB Intranet

15. © ABB Schaltanlagentechnik - 15 ABB Brain Power Synergies in product development Business excellence Delivering customer success The local business unit - networked in a global society of Brain Power Power IT - Low Voltage Switchgear MNS Protect IT - MNS Motor Management INSUM

16. © ABB Schaltanlagentechnik - 16 ABB