1. Advancing Government through Collaboration, Education and Action Harnessing Life Events Information Sharing Team

2. Advancing Government through Collaboration, Education and Action 2 Agenda Introductions of Team Members Team Meetings Project Organization Next Steps

3. Advancing Government through Collaboration, Education and Action Project Overview & Goals Determine how life events are, or can be, used to design and deliver citizen-centric services This project will identify ways in which a life event approach can: 1.Advance the customer service Cross Agency Priority 2.Improve information sharing and safeguarding 3.Identify agency performance metrics to measure the impacts and benefits of citizen-centric services Author recommendations, generate awareness, and highlight opportunities to leverage a life event approach 3

4. Advancing Government through Collaboration, Education and Action Team Focus: Information Sharing How to use LEs to improve information sharing? –Life Events: Natural Disaster Aging Population –How do we orient information exchanges (e.g., HIE, IEDP, etc.) to LEs? Examples? –What are solid LE candidates for interagency/intergovernmental exchanges? –How do agencies create information exchanges? What LEs drive data exchanges most – with whom? 4

5. Advancing Government through Collaboration, Education and Action Overall Project Deliverables Within 6 month timeframe: Author a white paper –Focus on 2 life events –Address how LE can improve: Customer Service / Experience Information Sharing Performance –Call out examples and opportunities Develop an executive briefing 5

6. Advancing Government through Collaboration, Education and Action How do we get there? Brainstorm on content framework Conduct interviews with government and industry stakeholders – Suggestions? –Develop interview questions –Determine interview schedules –Document interview information Construct white paper outline & material Perform team brainstorming sessions Develop/highlight examples, case studies and recommendations Draft team content Integrate team content and deliver products 6

7. Advancing Government through Collaboration, Education and Action Immediate Next Steps Decide on regular meeting schedule –Thursday or Friday mornings? Review background materials Familiarize with Sharing site Prepare for next meeting to discuss scope for Information Sharing team outputs Determine project organization – individuals with key interests? 7

8. Advancing Government through Collaboration, Education and Action Supplementary Slides 8

9. Advancing Government through Collaboration, Education and Action Project Resources Project collaboration site Background papers (ACT-IAC Knowledge Base) –Smart Lean Government Practical Guide –Life Events: Connecting Services & Citizens –Empowering Citizen Driven Government through Collaboration and Service Delivery Templates from prior Institute projects 9