1. Copyright © 2011 by The McGraw-Hill Companies, Inc. All rights reserved. McGraw-Hill/Irwin

2. 9-2 Traditional Print Résumé Present the information. – Work experience – Education – Personal information – References

3. 9-3 Traditional Print Résumé: Reverse Chronological Format (1 of 3) Bruce LEE 8488 Temple Street Kowloon, HK 54702 brucelee@yahoo.com.hk@yahoo.com OBJECTIVE: Summer 2011 internship in human resource management EDUCATION: Bachelor of Business Administration, May 2012 University of HK Major: Human Resource Management Advanced Business Communication Certificate GPA 3.0 (4.0 basis) PRH Certification: December 2011

4. 9-4 Traditional Print Résumé: Reverse Chronological Format (2 of 3) Computer Skills: Keyboarding at 90 wpm, Word, Outlook, Excel, Oracle and Access, Publisher, Photoshop, Dreamweaver Relevant Courses: Business Writing, Human Resource Management, Compensation Theory and Administration E XPERIENCE Administrative Assistant January 2010-present Boatner King Insurance Company, Eau Claire, WI  Write letters, emails, and emails  Answer a multi-line phone  Maintain the company Web site  Process time sheets for payroll

5. 9-5 Traditional Print Résumé: Reverse Chronological Format (3 of 3) File Clerk, August 2008 – December 2009 Eau Claire County Courthouse, Eau Claire, WI  Filed deeds, licenses, and other legal documents  Maintained confidentiality  Developed excellent team and interpersonal skills Extracurricular Activities  President: UW-Eau Claire Society for Human Resource Management  Volunteer: Special Olympics spring track and field event  Member: University of Wisconsin-Eau Claire marching band

6. 9-6 Scannable Print Résumé: Example (1 of 2) KEYWORDS: Office Manager, Office Support, Administrative Office Assistant, Clerical Support, Outlook, Word, Excel, PowerPoint, Access,Telephone Etiquette,Voice Message Systems, PIMs, Project Management EDUCATION Bachelor of Science in Business Administration, May 2011 Eli Mason University, New Bedford, MA 02746 Emphasis: Management Minor: International Business Major GPA: 3.3 (4.0 basis) Ronn Paul 3145 Sleep Hollow New Bedford, MA 02746 954.301.4607 meganr@yahoo.com

7. 9-7 Scannable Print Résumé: Example (2 of 2) SPECIALIZED COURSES: Office management, business communication, business law, human relations, human resources management, and organizational behavior EXPERIENCE Office Clerk 2010-present J. J. Webb, Inc. (wholesale grocers), New Bedford Maintain inventory, supervise two clerks, report to purchasing manager all shortage and late shipments. INTERESTS Professional Secretaries Association North Side Voters League

8. 9-8 Digital Résumé: Example

9. 9-9 Reference Sheet: Example (1 of 2) Takeshi Kanizero Personal References Professor Paul Crookman (major professor) MIT Accounting Department 5250 Shepherd Road Springfield, IL 62794-9256 Email: Rosemary.Lenaghan@uis.eduRosemary.Lenaghan@uis.edu Phone: 217.786.2259 Kathleen M. Kubicek, Director (internship supervisor) Terry Lenaghan Enterprises, Inc. 360 West Reynolds Springfield, IL, 62702 Email: kkubicek@prevent.orgkkubicek@prevent.org Phone: 217.841.2848, ext. 620

10. 9-10 Writing the Print Cover Message Gain attention in the opening. Select content. Organize for conviction. Drive for action.

11. 9-11 Print Cover Message: Example (1 of 5) [Sender’s Address] [Date] [Receiver’s Address] Dear Mr. Wozniak: Please consider me an applicant for the accountant position advertised in today’s issue of the Earth. My experience in petroleum accounting, college degree in accounting, and demonstrated ability to work with others qualify me for this position. Opening

12. 9-12 Print Cover Message: Example (2 of 5) With a background of three years as a part-time employee of the State Comptroller of Public Accounting and the State Auditor’s office, and with four years’ specialized training in the College of Business Administration at State University, my background is consistent with your requirements. As an auditor in both the state departments mentioned above, I participated in audits of the books of several oil firms and gained some familiarity with petroleum accounting procedures, which should increase my usefulness in future work of this type. Body Stressing Work Experience

13. 9-13 Print Cover Message: Example (3 of 5) In my intensive coursework at the University, I studied several phases of accounting (including petroleum, fiduciary, cost, and systems as well as theory and auditing) with the intention of obtaining a comprehensive and well- integrated background for competent work in the petroleum field. The attached résumé also notes the additional courses with which I rounded out my training. The sincerity of my study efforts is evidenced by the B.B.A. degree with honors I was awarded this June. Body continued Stressing Academic Background

14. 9-14 Print Cover Message: Example (4 of 5) With a view to the value of human relations in business, I actively participated in organizations such as Sigma Nu (social fraternity), intramural volleyball, Men’s Chorus, and Alpha Kappa Psi (professional fraternity). Through these associations I learned a lot about people and how to work with them. I am confident that I could work effectively with your accounting department staff. Body continued Stressing Social Activities

15. 9-15 Print Cover Message: Example (5 of 5) I ask that you review my qualifications and contact me for an interview. You may contact me at 715.765-4321 or name@gmail.com. Thank you for your consideration. Sincerely, [Your typed name] enclosure Closing Driving for Action

16. 9-16 Handling the Interview Investigate the company. Make a good appearance. Anticipate questions and prepare answers. Put yourself at ease. Help control the dialogue.

17. 9-17 Preparing Your Answers For Example: What are your weaknesses? Possible Strategies: – Present a weakness that’s really a hidden strength. – Cite a corrected weakness. – Recall a lesson learned. – Reveal a lapsed skill.

18. 9-18 Tutorial Critical Thinking Exercises. Pg 299, prepare any 1 question in group.