1. Enhancing Motivation In the Workplace

2. What is Motivation? An inner drive, impulse or intention that causes people to act in a certain way or to achieve a certain goal. Want to see motivation? Watch employees at the end of their shift. Watch them play sports or engage in their favorite hobby or past-time. Get them to talk about their children or grandchildren.

3. Where does Motivation come from? The inside or the outside?

4. What Motivates YOU? Improving your quality of life Working for a reputable company Good benefits Chance to earn raises and advancements Job security

5. Morale 1 st – Motivation 2nd Morale is created when physical, mental and emotional needs of workers are met. Then the focus shifts to motivation to add additional levels of passion within the organization.

6. Motivation Versus Morale Motivation is a short-term condition created by extrinsic motivators: give-aways, lively activities, contests, food and games.

7. Morale is a long-term condition created by values workers feel about SGMC, created by feelings: Trust Respect Integrity Honesty Fairness Communication Genuine care and concern

8. Benefits of High Morale Reduced turnover Increased productivity Increased customer satisfaction Instills coworker respect Builds employee loyalty

9. Factors That Can Decrease Job Satisfaction and Performance Company politics Unclear expectations Withholding information Criticism Tolerating poor performance Under-utilized capability

10. Factors That Can Increase Job Satisfaction and Performance Variety Input and choice Responsibility Teamwork Goals Appreciation Respect

11. Ingredients of a Positive and Negative Environment PositiveNegative Words and Actions Match  Limited open door policy Acknowledging Coworkers  Criticize Vs. Compliment

12. Four Variables of a Motivating Environment  Quality of life  Morale  Energy level  Optimism  Ongoing Communication

13. The Results Of A Happy Workforce Positive attitude and spirit Retention Increased productivity Improved efficiency Success Customer Satisfaction

14. Workplace Issues Are we often too busy, self-absorbed or stressed-out to… Have fun at work? To engage our customers? To live in the moment? To remember we can choose our attitude?

15. Do You Feel You’re a... A cost to be controlled or contained or An asset to be empowered and trained?

16. Obedient Workers Aren’t… Motivated Workers Compliance – giving in to a request or demand whether a person believes in it or not Commitment – a pledge or promise, freely given. It suggest personal identification with a goal or an organization that motivates one to take actions to achieve that goal or contribute to the success of the organization.

17. Avoid insubordination If you put people in a subordinate position, you invite insubordination. Treat them with respect, as equals, and you ‘earn cooperation!’

18. The #1 Reason Why People Leave Their Jobs: Lack of Recognition

19. Work Creates It’s Own Reward? Yes, If… 1. People like what they are doing 2. They see the importance of their tasks 3. They do the job well in their opinion and in the opinion of others that they respect

20. The Public Institute, 1999 Job Factors as Rated by Employees 1. Appreciation of their work 2. Feeling plugged in 3. Help with personal problems 4. Security

21. The Public Institute, 1999 Job Factors as Rated by Employees, cont’d. 5. Wages 6. Interesting work 7. Growth potential 8. Personal loyalty 9. Working conditions

22. Creating an inspiring work environment means doing more than buying a poster and sticking it on the wall.

23. Organizations Should Give Employees What They Can Things you can’t control:  Wages  Benefits  Politics Things you can control: Your attitude and performance standards Your commitment to internal and external customers

24. What We Really Want Out of Work… besides a paycheck: A chance to do good work For our work to make a difference To be recognized for our contributions and loyalty To learn and master new skills

25. Basic Rights in the Workplace  Some control over our actions  To be respected, trusted and supported  To be treated fairly  To have our efforts recognized and rewarded

26. Basic Requirements to Enable us to do Good Work: Proper equipment and sufficient materials A chance to define problems and create solutions A voice in the decisions that affect us Ongoing training and updating

27. Jumpstart Your Day With A Positive Message “When you arise in the morning, think of what a precious privilege it is to be alive—to breathe, to think—to enjoy—to love.” -Marcus Aurelius-

28. How do you…Refuel, Recharge & Refocus? Neutralize the Energy Vampires … people who drain the energy and excitement right out of you. Negative comments: “Did I tell you how unfair life is?” Dream snatching: “You can’t do that!” Shrinking devices : “What is wrong with you? No one around here cares how hard you work.”

29. Try These Steps to Break Away From The Energy Vampire : Look in the mirror. Are you being negative or positive? Confront and reform…tell the EV that he/ she is being negative. Turn on the light…respond with love, kindness and positive energy—negative energy is powerless in the light. Run-Run-Run …as fast as you can! You only have so much energy…don’t allow another person to drain it.

30. Mahatma Gandhi Pearls of Wisdom “I will not let anyone walk through my mind with their dirty feet.”

31. Ways to renew your mind, body and spirit…fueling your life with new experiences: Make a point to reach out to a new person every day...pay it forward! Attend a play or movie Go to a museum or park Try a new dish Buy a new CD or book Drive home a different way from work Learn a new word each day

32. Ways to renew your mind, body and spirit…fueling your life with new experiences, cont’d. Take a mini vacation to a place you’ve never been to before Volunteer Do something nice and unexpected for someone that will never find out

33. Become a “cruiser” instead of a “rusher” Remember life isn’t a race Take several deep breaths and regroup when you become s-t-r-e-t-c-h-e-d Live in the “moment” Take comfort in that everyone has the same amount of time

34. Give Up The Bags…Drop The Excess Baggage Learn from your past but live in the present Monitor your words and thoughts: -Let go of past emotions -Forgive people -Be thankful of what you have now Don’t be a victim Create your best life today

35. Be a Positive “Energy Addict” Be a carrier of positive energy Remember to smile…it’s contagious Give high fives, pats on the back, handshakes and hugs…when appropriate Sincerely compliment people Share good news, great stories and happy endings with your coworkers and/or family

36. Plant New Energy Seeds… With every deed you are sowing a seed - though the harvest you may not see! -Ella Wilcox-

37. Your Reason for Being “We must stop thinking of work as something imposed upon us by the need to make money, and think of it as something we have chosen to participate in because of its value in our lives and in the community at large.” James A. Autry Love and Profit: The Art of Caring Leadership

38. Does Motivation Last? People often say that motivation doesn’t last. Well, neither does bathing—that’s why we recommend it daily. - Zig Ziglar -

39. Stephen Covey Quote “It is in the ordinary events of every day that we develop the proactive capacity to handle the extraordinary pressures of life. It’s how we make and keep commitments, how we handle a traffic jam, how we handle untangling Christmas tree lights, how we respond to an irate customer or disobedient child. It’s how we view our problems and where we focus our energies.”

40. Thanks for the opportunity to serve as your Customer Service Coach! Rita Suiter, SGMC Customer Service Coach WE CARE: We Encourage Compassion And Recognize Excellence