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Published byCarmella Ross Modified over 9 years ago
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The Evolution of Local Search Eric Chandler, President SuperPages.com SuperPages.com
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The Evolution of IYPs and Local Search “Co-opetition” Create an Interactive Community/Personalization Willingness to Change/Risk-taking “Co-opetition” Create an Interactive Community/Personalization Willingness to Change/Risk-taking
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IYP vs. Local Search – Today’s Landscape SEARCH: Highly Structured Categories USPS-Defined Geographies LISTINGS: Merchant-Based PRODUCTS: Fixed Fee USER EXPERIENCE: Reference- Type Look & Feel Find Business and Contact via Phone Limited Online Transactions IYP SEARCH: Less Structured Keywords Areas, Neighborhoods, etc. LISTINGS: Products, Brands, Services, etc. PRODUCTS: Performance- Based USER EXPERIENCE: Community-Type Feel (Social Search) Browsing/Researching User/Third-Party Reviews Enhanced Content Local Search
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Industry Growth Trends Source: The Kelsey Group, October 2005, March 2006 U.S. IYP/Local Search Revenue Forecast Critical Success Factors: Local Customer Relationships Quality Traffic Robust Content National Footprint Full Service
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SuperPages.com’s Evolution: Our Lessons Learned 20012005 Search Traffic Paradigm Pay Per Search Fixed RateVariable Revenue Share Product Focus Fixed Fee 2004 Pay For Calls (Patents Filed 7/05) Sales Channels Local Channel Focus Internet Sales Channels (Target Non-Traditional Customers) 2003 Consumer Search Category Based Directory Merchant - Focused Product, Brands & Services Enhanced Content (3 rd Party, Retailers, Consumer-generated) 2002 Pay Per Click (Patent Filed 9/03)
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Pay For Calls Network Active in Print Yellow Pages Patent-pending PFC Print Distribution Network Leverage Print Distribution to Drive Calls to Online PFC Advertisers Projected Launch in over 500 Books
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“Co-opetiton” - The Competitive Advantage Fragmented Market Leverage Strategic Partnerships Improve Search Experience for Users Bring Greater ROI to Advertisers Fragmented Market Leverage Strategic Partnerships Improve Search Experience for Users Bring Greater ROI to Advertisers
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Local Advertiser Profile Affordable Home Inspections PPC Campaign Performance $0 $200 $400 $600 $800 $1,000 $1,200 $1,400 $1,600 Jun-05Jul-05Aug-05Sep-05Oct-05Nov-05Dec-05Jan-06Feb-06 Extended Distributionsuperpages.comTotal Spend
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Local Advertiser Profile
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Personalization: Industry View Local reviews: Yahoo Local AOL YP a9.com Insider Pages, Judy’s book, Zipingo Citysearch Google Base Vertical (mostly dining/entertainment and hotels): Dining: Dine.com, dinnerbuzz.com,dinesite.com, chefmoz.org; Travel: mytravelguide.com; tripadvisor.com Editorial: gayot.com; phantomgourmet.com (Boston); guidelive.com (Dallas); sanfrancisco.com/dining Subscription: Angie’s List
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Personalization: Service-based Businesses San Francisco Packaging & Shipping Services Dentists
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Personalization: What We Are Learning
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Personalization: Its Evolution How Will Personalization Evolve? Reinventing Ourselves “Connecting Buyers with Sellers” How Will Personalization Evolve? Reinventing Ourselves “Connecting Buyers with Sellers”
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Q&A
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