1. ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina Personnel Challenges Facing Managers Laura A. Bernacki Stafford, DPA Director, Child Support Division Porter County, Indiana Prosecuting Attorney’s Office

2. ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina So, You Have a Position To Fill, Now What………………………..  Temporarily cover the work load  Advertise  Choose those to interview  Interview  Make a decision  Training the new employee

3. ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina Cover Work Load  Can you do without that specific job temporarily?  Can you do without a portion of those job duties?  Who is in the best position to cover some or all of the duties?  Split duties up among employees?

4. ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina Advertise  Consult State and Federal law if any  County/State policy- where, how, for how long?  Other options- colleges, high schools, job fairs, unemployment office

5. ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina Advertise  Brief but descriptive notice including job requirements and salary  Set a specific time requirement for accepting applications  Determine what you want for the applicants: resume, application, writing sample, etc

6. ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina Choose Those to Interview  Meet job requirements  Mistake free resumes  Would they be a good fit for the position, experience, etc  What else do you rely on?

7. ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina Interview  Choose what questions are important to you  Make sure the personality of the individual would be cohesive with your existing staff  Get them to open up  Are you required to “test” (spelling, typing, computer skills)

8. ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina Interview  Sell your office based on the good points (not money)- vacation time, health benefits, low hours  Remember depending upon the economy and the area you are in, you may be fighting for the best candidates

9. ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina Make a Decision  May need to do second interviews  May need another opinion

10. ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina Training  Is training offered by the State, etc?  If training in-house you need to balance others work with training  Set a schedule, but also be flexible  Try to spread out training among many to limit the impact on one job  Keep in mind that the position that is being filled has been vacant and they cannot train the new employee

11. ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina Keeping Good Employees  Keeping good employees starts by hiring good employees  Look for social services minded people  Look for someone that will “fit in” to your office

12. ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina Keeping Good Employees  Good training, people that are confident in their abilities stay  Early and periodic reviews which include positives  Open door policy- be accessible and willing to discuss  Create a comfortable and welcome work enviornment

13. ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina Keeping Good Employees  Provide a guideline of job duties but allow the individual to tailor the duties to their strengths  Admit your own mistakes and be held accountable  Assign tasks according to individual strengths  Keep it interesting

14. ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina Keeping Good Employees  Set Goals for individuals and office wide  Share those goals  Keep employees advised  Offer positive reinforcement  Other incentives- pizza party, charts

15. ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina Other Issues  Handling employee conflicts and personality differences----open discussion