1. Unit 14: Developing a Corrective Action Program Unit Introduction and Overview Unit objectives:  The purpose of a CAP  How a CAP benefits and supports a COOP program  The requirements for corrective action  The corrective action process  Important planning considerations for a CAP

2. Unit 14: Developing a Corrective Action Program The Purpose of Developing a CAP Why should you develop a CAP?

3. Unit 14: Developing a Corrective Action Program The Purpose of Developing a CAP A CAP will ensure that:  Valid corrective actions are addressed.  Expertise is available.  Corrective action activities are managed and monitored.  Valid corrective actions are implemented.  The COOP program continues to evolve.

4. Unit 14: Developing a Corrective Action Program The Benefits of Developing a CAP What are some benefits of developing a CAP?

5. Unit 14: Developing a Corrective Action Program The Benefits of Developing a CAP A CAP:  Promotes continuous COOP program improvement.  Stimulates planning to avoid failure during an actual event.  Delineates clear lines of communication.  Encourages open dialog.

6. Unit 14: Developing a Corrective Action Program Requirements for Corrective Action What are the sources of requirements for corrective action in your COOP program?

7. Unit 14: Developing a Corrective Action Program Requirements for Corrective Action After-Action Feedback Program Refine/Redesign COOP Program COOP TT&E Events Corrective Action Program

8. Unit 14: Developing a Corrective Action Program Steps in the CAP Process 1.Identify the requirements for corrective action. 2.Determine priority of requirements. 3.Assign responsibility for resolution. 4.Develop proposed corrective actions. 5.Validate proposed corrective actions. 6.Implement validated corrective actions into the COOP process.

9. Unit 14: Developing a Corrective Action Program Planning Considerations for CAP Getting started:  Develop something that works.  Identify the functional areas of the program.  Identify experts in those functional areas. Make them part of your team.  Solicit support from senior leaders.  Prioritize/Identify/Acquire resources.  Establish acceptance criteria.

10. Unit 14: Developing a Corrective Action Program Planning Considerations for a CAP Implementation:  Explain CAP to those whose help you need.  Develop/distribute a concept document.  Explain responsibilities.

11. Unit 14: Developing a Corrective Action Program Planning Considerations for a CAP Managing a CAP:  Check on progress and revise the plan as necessary.  Monitor successes.  Conduct periodic assessments.  Keep records.

12. Unit 14: Developing a Corrective Action Program Activity: Corrective Action Planning 1.Work in your table group to complete this exercise. 2.Read the scenario and answer the questions that follow. You will have 10 minutes to complete this activity.

13. Unit 14: Developing a Corrective Action Program Summary and Transition This unit covered:  Corrective action planning Next unit:  Operating In a COOP Environment (Unit 13)

14. Unit 14: Developing a Corrective Action Program Summary and Transition Questions?