1. www.bbk.ac.uk/its IT Services and Facilities Nigel Buckle User Support Manager

2. www.bbk.ac.uk/its Who are ITS? An Academic Service Department We provide general IT and telecommunication facilities to support teaching, learning, research and administrative activities We work with: The MyBirkbeck student centre Schools – Support for learning technology Library – Network access to electronic resources Disability Office – Special Needs Students Union – our IT training supplements their Study Skills workshops

3. www.bbk.ac.uk/its ITS Helpdesk Email, phone, and web based help Password reset Documentation Print/Photocopy Recharging Consumables

4. www.bbk.ac.uk/its Username and password For access to all services, both on campus and from home Sent to you automatically via email Password change via web Remember it, or keep it securely, when you come to College Do not tell anyone else your password

5. www.bbk.ac.uk/its College Computing Regulations You must make yourself familiar with the regulations By logging in to our systems you are agreeing to abide by the regulations Failure to comply could lead to loss of access

6. www.bbk.ac.uk/its My Birkbeck Profile Enrol online Pay fees Check your contact email address Update your home address See study information and timetables Request a Birkbeck Gmail Account www.bbk.ac.uk/students

7. www.bbk.ac.uk/its Email Optional – use My Birkbeck Profile to set your contact email address Web based (google) Links from quick links on both ITS and MyBirkbeck home pages

8. www.bbk.ac.uk/its PC Access 8 ITS rooms; Malet Street (6), Gordon Square (2) Open-access computers in Birkbeck Library All available when not in use for teaching – see timetable outside the room or online www.bbk.ac.uk/its/rooms

9. www.bbk.ac.uk/its Workstation Availability www.bbk.ac.uk/its/timetables

10. www.bbk.ac.uk/its Applications Microsoft Office 2010 Acrobat Internet Explorer & Firefox Specialist applications such as Photoshop, SPSS and programming languages www.bbk.ac.uk/its/rooms

11. www.bbk.ac.uk/its Wireless & Mobile Wireless network – Birkbeck-WAM Covering most of the teaching and public areas, including the Library Self-registration via browser for most devices (ITS username & Password required) www.bbk.ac.uk/its/rooms

12. www.bbk.ac.uk/its Printing and Photocopying From Photocopiers (Library and ITS Helpdesk) From workstation rooms and the wireless network (PC only) Chargeable service 5p per page (black and white) 25p per page (colour) Recharge your print credit – Credit card on Web (£5 minimum) – Cash using recharging machine on the 1 st floor of Library or the 4 th Floor by the workstation rooms in the Malet St building – Cash at ITS Helpdesk

13. www.bbk.ac.uk/its Course materials & reading lists Many courses use the BLE (Blackboard) to disseminate materials Direct access via www.ble.ac.uk, link from quick links on ITS and Birkbeck home pages

14. www.bbk.ac.uk/its Training Termly programme of workshops (including Word, Photoshop, PowerPoint, and EndNote) Book online or at the ITS Helpdesk Drop-in sessions available through term-time Documentation on ITS website for self-training Web based training via BLE (Blackboard)

15. www.bbk.ac.uk/its Specialist support Ergonomic and specialist equipment is provided around the College, either in workstation rooms or at the ITS Helpdesk Assistive Technology support available by appointment www.bbk.ac.uk/its/disability

16. www.bbk.ac.uk/its Networked Disk Storage Ensure your data is always backed up Initial allocation 50 Mbytes (Check quota from the desktop icon) Use My Documents area, which is backed up regularly – backups can be retrieved using Windows Explorer Quota can be increased subject to requests via School representatives Use USB flash drives to store documents you want to use elsewhere; or use the VPN

17. www.bbk.ac.uk/its Access from home Web-based services are available from any internet-ready computer Email BLE (Blackboard) Ejournals (via the eLibrary) Birkbeck My Documents storage space via VPN www.bbk.ac.uk/its/vpn

18. www.bbk.ac.uk/its Birkbeck Text Alerts Free Birkbeck news flashes via text. Sent only irregularly, e.g. in case of emergency College closure To subscribe, send the text message: bbk newsflash start firstname surname to 60300 ITS news bbk itsnews start firstname surname to 60300 You will be charged your network operators standard text message fee for sending the start message, but it will cost nothing to receive alerts via this service.

19. www.bbk.ac.uk/its Contact us ITS Helpdesk Main Building, Open 9 am - 8 pm in term-time 9am - 6pm in vacations 020 7631 6543 its-helpdesk@bbk.ac.uk Systems and Support Available 9 am to 9 pm Mon – Fri 9 am to 2.30 pm Sat 020 7631 6320 its-systems@bbk.ac.uk@bbk.ac.uk

20. www.bbk.ac.uk/its Any Questions?