1. EUROCITIES Knowledge Society Forum - TeleCities Cities Role in the Knowledge Society Herkalion 5 – 6 May 2006 Chris Newby Forum Chair and Councillor Liverpool City Council

2. EUROCITIES Knowledge Society Forum - TeleCities WHAT IS TELECITIES? 140 Cities throughout Europe Private Business Partners: Deloitte, IBM, BT, Sun Microsystems, Oracle and Cisco

3. EUROCITIES Knowledge Society Forum - TeleCities WORK OF TELECITIES Deloitte Benchmarking Report Policy Formulation –Broadband –eCare –eCitizenship –eGovernment

4. ACHIEVEMENTS Working closely with the EU: Broadband –Exchange of good practice –Development of Broadband Manifesto –Dissemination of the manifesto –Contributions to many high level events (In collaboration with CISCO) EUROCITIES Knowledge Society Forum - TeleCities

5. eRights –Finalisation of the charter –Launch of the charter –Dissemination and support 19 Cities signed: Amaroussion Barcelona Brno Chemnitz Frankfurt Gdansk Gijon Glasgow Liverpool Lodz Lyon Manchester Ostrava Prague Salerno Siena Stockholm Terrassa Zaragoza 26 Cities Interested: Berlin Birmingham Bologna Bonn Bratislava Brno Brussels Cheshire County Council Cologne Helsinki Leipzig Lille Métropole Leeds Linköping Lisbon Modena Munich Nantes Rome Porto Rotterdam Tampere The Hague Turku Vienna Vilnius

6. EUROCITIES Knowledge Society Forum - TeleCities i2010 (Overarching Policy) Review regulatory framework for electronic services eGovernment action plan 2006 - 2011 7 th Framework Programme (Research) State aid (broadband and ICT service centres) And Open Source and Open Standards (cost effectiveness and seamless international data transfer)

7. EUROCITIES Knowledge Society Forum - TeleCities NETWORKING World Bank - MENA – Cooperation Charter Harvard University – Paper published 2005

8. EUROCITIES Knowledge Society Forum - TeleCities 4 CITIES North, South, East and West: Stockholm - Broadband Barcelona – IRIS Project Tallinn – X Project Liverpool - TeleCare

9. LIVERPOOL IN 1998 - Highest council tax in the UK Officially one of the worst council services in the UK Approximately over staffed by 5000 ‘Can’t do’ council EUROCITIES Knowledge Society Forum - TeleCities

10. LIVERPOOL IN 1998 - Over 220 different computer systems Over 500 different databases Over 400 different reception points (buildings) EUROCITIES Knowledge Society Forum - TeleCities

11. LIVERPOOL IN 1998 - Streets not being swept £25 million underspend on education No credible relationship with police, fire service, health authority, etc. EUROCITIES Knowledge Society Forum - TeleCities

12. LIVERPOOL IN 2006 - Liverpool Direct Call Centre 10 One Stop Shops 5 interactive transactional on street kiosks with another 7 planned. EUROCITIES Knowledge Society Forum - TeleCities

13. LIVERPOOL IN 2006 - Joint venture company with BT Responsible for: Call Centre ICT Payroll Human Resources Revenue & Benefits EUROCITIES Knowledge Society Forum - TeleCities

14. LIVERPOOL IN 2006 - Staff culture change (the Liverpool way) TeleCare EUROCITIES Knowledge Society Forum - TeleCities

15. EVENTS ‘KNOWLEDGE SOCIETY – SOCIAL RENEWAL IN ACTION’ GLASGOW 8-9 JUNE 2006 WEBSITES www.liverpool.gov.uk www.eurocities.org