1. { Change How You Work & Live in 2014 Assembling a Winning Team with Nikki Groff VP & Mortgage Consultant at Wallick & Volk Mortgage

3.  Nikki Groff, Mortgage Consultant  Pam Leffel, Team Manager  Chris Hallows, Sr. Loan Coordinator  Mandi Merrifield, Loan Coordinator  Jen Miesen, Jr. Loan Coordinator  Delynne Walter, Processor The Groff Team

4.  I created a team to allow me to be successful in my life accounts, this way my life was not just about my career.  Husband  Children  Career  Health  Extended Family Why is a team important to me?

5.  Todd Duncan was to the first to bring this to my attention, I did not have to do everything.  I needed to make a list of what I was not going to do anymore, what could delegate?  I needed to find my short comings/faults  Then find a team member who can tackle these areas What do I dislike doing?

6.  What are mine?  I will never be late picking my children up from school because of my work schedule  I will carve time to go to the gym  I will not miss my Building Champions Coaching calls  I will never be late for lunch dates or dinner with my Husband  I will only work Monday thru Thursday  Etc, Etc… Non-negotiable items

7.  Outlook Calendar  Entire team has my calendar  Non-negotiable items are in as reoccurring events  Appointments are only made in open time spaces  Breaks are put in before the Non-negotiable items incase I run over  No more than 7 client appointments a day  All meetings are in the calendar  Team Marketing  Pipeline  Branch Meetings  Mastermind  Realtor Lunches  Mortgage Coach Calls  B.C. Calls  Team Coaching  On Time  Business Plan Review  Etc. How do I make sure I do not waiver on my non-negotiable list?

8.  Loan Coordinator takes the incoming call  Collects preliminary information  Updates client profile in Edge  Input information in Origination system  Runs AUS  Requests items to bring to consultation  Sets consultation with M.C. or Team Manager  Send thank you card from team to referring partner Team File Flow

9.  Team Manager or Mortgage Consultant  Conducts the credit only consultation  Pre-underwrites the file with supporting documentation  Requests additional documentation, if necessary  Conducts Edge Presentation  Call referring partner with update and thanks them Team File Flow continued…

11.  Loan Coordinator  Updates origination system  Make notes of items to follow up on  Sends Edge Presentation to client and agent  Marks calendar for 3 month and 6 month calls  Sends out pre-approval letter to client and agent  Invites client to our Facebook page  Inputs client in our database for prospect marketing Team File Flow continued…

13.  It’s hard to “let go” of all the details and allow a team to build trust and act in your behalf. It takes time but these resources definitely helped:  Have a Team Business Plan and Continually Perfect  Have “buy in” from the team, letting them be apart of creating the system  Educating your team  1 on 1 Mortgage Coach Edge Training  Boot Camp 101 with the Duncan Group  Shadowing me  Shadowing them  Coaching your team members  The Coop for Training and Compliance How I was able to “let go”? Good Reads: Time Traps (Duncan), Winning (Welch), 7 Levels of Communication (Maher), Raving Fans (Blanchard)

14.  More time working on my business than in my business  Less stress  Become proactive than reactive  More time with my family  Work 4 days a week at 6 hours a day  Get to pick my kids up from school on time (the little things!) Results