1. Volunteer Orientation
“Make a Difference”

2. What will you learn today?
History and overview of the RMH Program
Policies and procedures
Volunteer application process
Training Schedule

3. It All Started With One Child...
When your child is sick, nothing else (should) matter
In 1974, Fred Hill of the Philadelphia Eagles had a sick daughter, Kim, in the hospital and experienced the hardships of ‘living in a hospital’ (sleeping on the floor, eating out of vending machines, etc.)
Together, a family in need (Fred Hill,) a friend, a doctor, McDonald’s and a supportive community made the dream a reality when it created the very first Ronald McDonald House.
Ronald McDonald House offers a place to call home at little or no cost so families can afford the best care for their child. RMH allows families to stay together helping their children heal faster and cope better.
“At the time I didn’t enjoy being sick. But I’m glad I did get sick, because through my suffering, a great thing has come from it.”
-Kim Hill, 1983

4. Ronald McDonald House Mission
Dedicated to providing safe and supportive temporary home-like housing to families of seriously ill children receiving medical treatment.
Serving families with a child 0-21 who is receiving medical treatment.
82% of families we serve are from Maine.
RMH has served over 5,400 families since opening our doors in Families that stay at our House have children 21 years and younger receiving care at a nearby hospital.
We are all vulnerable to life’s misfortunes, and in a time of need, we depend upon others.

5. RMH Staff Executive Director – Robin Chibroski
Community Manager – Myra Warner
House Manager – Gabrielle Little
Office Manager – Karla Prouty
Night Manager – Angela Millington
ED: fundraising, grant apps,
CM: website, marketing, community engagement
HM: volunteer program, house operations, guest relations, hospital relations
OM: financial management, administrative mngmnt.
NM: house coverage, guest relations, Sunday – Thursday 9 pm – 8 am

6. Volunteer Program Overview
Guest Chef: prepare a home cooked meal for guests of RMH, (20-25 people).
House Volunteer: cover a 3 hour shift bi weekly or monthly on weekends. Provide guest tours, cleaning guest rooms, office assistance.
Weekend Mangers: provide coverage 1+ weekends per year. A weekend shift is 5 pm Friday – 3 pm Sunday. Two volunteers required.

7. Application Process Submit application Schedule Interview Training
Evaluation – meet with House Manager after being on a shift for one month.
Varies depending on role: guest chefs would not shadow volunteer shift

8. Policies and Procedures
Professional interactions and boundaries with guests
Volunteers are ambassadors and often the first person a guest meets when arriving to the Ronald McDonald House
Background screenings are required
Leave of absence form required if away for 3+ weeks. Advance notice is appreciated.

9. House Tour
Show common areas and a vacant guest room