1. Image: NASA Logo

2. Image: NASA Logo ~ ~ AGENDA ~ ~ Welcome and Overview Chris Jedrey Customer Service Awards Margie Team Budget Management and Systems SupportDennis Bridge Shared Services/ NSSC Frank Prochaska Facilities and Administrative Services Judy Jackson Equal Opportunity and Diversity Management Ralph Suris Human Resources Leah Hollander Information Technology and Communications Les Newell Procurement Delia Robey Logistics Marilyn Tolliver HQ Ombudsman Carl Poleskey Closing Remarks Chris Jedrey Questions/Comments

3. Image: NASA Logo Office of Infra Executive Director, Chris Jedrey Executive Officer, Michele O’Connell Administrative Officer, Margie Team Secretary, Natasha McNeill HQ Equal Opportunity & Diversity Management Ralph Suris HQ Information Technology & Communications Les Newell HQ Human Resources Management Leah Hollander HQ Facilities & Administrative Services Judy Jackson Logistics (GSFC/Code 230) Marilyn Tolliver Procurement (GSFC Code 200) Leigh Anne Giraldi Headquarters Operations  Budget Management and Systems Support, Dennis Bridge  NSSC, Frank Prochaska

4. Image: NASA Logo Our Goals Ensure NASA Headquarters has the facilities, services, and resources to successfully accomplish the management and oversight of NASA and to achieve the U.S. Vision for Space Exploration Provide high-quality customer service with a focus on personal interaction with our customers Embrace and enable creativity and innovation in executing our responsibilities

5. Image: NASA Logo Margie Team

6. Image: NASA Logo Director, Dennis Bridge Budget Management, Ruth Krat Business and Administrative Systems, Roger Sachse Travel Office Team, Barbara Birch Payroll Processing & Web Tads Support, Pam Fetters

7. Image: NASA Logo Primary Functions: Management of Corporate Management and Operations Budget function HQ Civil Service Labor and Other Personnel Costs Travel HQ Operations Mission Support Offices Business and Administrative Systems Support Support for automated systems including SAP Core Finance, Travel Manager, Web TADs, Business Warehouse Help Desk Operations, training, communications, reports development Systems implementation and upgrade Travel Office Travel Manager Operations Travel order processing Travel Card Program management Payroll Processing WebTADS Administration Bi-weekly payroll processing support Budget Management and Systems Support

8. Image: NASA Logo Current Initiatives: 100% obligation of FY 2008 corporate funds by September 30, 2008 Implementation of new e-Travel System Pilot implementation at KSC currently underway HQ and other Centers will implement system in October Impact on all HQ offices and travelers System is more complex than current GELCO Travel Manager System Likely requirement to identify key personnel in HQ offices to serve as “preparers” More information will be forthcoming Transition of Accounts Payable function from GSFC Regional Finance Office to the NSSC in August Changes in process and procedure for COTRs and other individuals who approve invoices for payment Budget Management and Systems Support

9. Image: NASA Logo Director, Customer Satisfaction and Communication Frank Prochaska

10. Image: NASA Logo NSSC Vision and Mission

11. Image: NASA Logo What is the NASA Shared Services Center (NSSC)? Consolidates activities into a separate, independent NASA Service Center Performs a variety of transactional and administrative activities in four lines of business: Financial Management Accounts Payable and Accounts Receivable Payroll Processing Human Resources Benefits Counseling Personnel Action Processing Procurement Grants Processing Information Technology

12. Image: NASA Logo Emergency Management and Administrative Services Branch Branch Chief, Dave Redman Facilities Management and Space Planning Branch Branch Chief, Marla Neustadt Director, Judy Jackson

13. Image: NASA Logo Agency Passports and Visas Process Agency passports and visas requests to assist our customers in meeting their foreign travel requirements; Processing time lines set by the State Department and each Embassy Parking and Fare Subsidy Program Provide in-building parking for HQ personnel and visitors ; Manage transit fare subsidy program Emergency Preparedness Program Continuity of Operations Planning; Planning and response to building emergencies Facility Operation and Lease Management Manage the day-to-day operation of the Headquarters facility Manage HQ lease of approximately 450,000 square feet of rentable space Occupational Health Employee assistance program; Health Unit services; Fitness Center Safety Coordinate office space safety inspections, develop corrective action plan and correct deficiencies; Report mishaps; Coordinate occupant emergency plan Facilities & Administrative Services Division

14. Image: NASA Logo Facilities & Administrative Services Division How do you request services: Stop by, we are located in room 1C40, ground floor across from the NASA Federal Credit Union Use the Website: http://oim.hq.nasa.gov/oia/hqfac/ Request services on line through the Facilities Help Desk: http://heckler.hq.nasa.gov/fhds/login.cfm Or dial 358-HELP (4357) Option 3

15. Image: NASA Logo Director, Ralph Suris

16. Image: NASA Logo  Provide for EEO complaint processing including alternative dispute resolution  Coordinate the provision for reasonable accommodations  Conduct detailed demographic and diversity analyses to assist with workforce planning  Conduct Special Emphasis Programs required by executive orders and statutes Equal Opportunity and Diversity Management Division

17. Image: NASA Logo Director, Leah Hollander Deputy Director, Yvette Coles Operations Branch Branch Chief, Walita Wilkins Management and Programs Branch Branch Chief, Donna Burgess

18. Image: NASA Logo The Human Resources Management Division (HRMD); Your Strategic Partners Established in Professionalism, Driven by Results, Motivated by Excellence, Stimulated by Ingenuity, and Guided by Integrity. We Help our customers achieve their Human Capital needs and goals. The Human Resources Management Division contributes to the Headquarters’ mission by developing and implementing HR Programs that support and advance the success of NASA and its employees, administered with sensitive and professional service. Excellence With Dynamic Results

19. Image: NASA Logo How Does HRMD Support You Throughout Your NASA Career? Training and Professional Development Policies and Procedures HR Reporting and Systems Performance Management and Awards Program Staffing your Organization Workforce Planning, Analyzing and Forecasting Employee Sustainment

20. Image: NASA Logo HQ Human Resources Management Division – Working For You! HC Projects Workforce Reporting Workforce Analysis HR Policy Research – ID Best Practices HR Systems Personnel Action Processing Benefits Classification Recruitment Services Staffing NASA Headquarters Framework/ Environment “Point of Service Delivery” HR Service Delivery

21. Image: NASA Logo How You Can Reach Us … Physical: The Human Resources Management Division is located in Suite 4N11 near the west end of the HQ building General Website and Program Contacts: https://hcie.nasa.gov/portal/server.pt Main Phone: 202-358-1998

22. Image: NASA Logo Deputy Director, Victor Thompson Operations and Engineering Branch Branch Chief, Dennis Groth Director, Les Newell Customer Service Branch Ray Johnston (Acting)

23. Image: NASA Logo At NASA HQ the Information Technology and Communications Division Provides You Services and Support via: Headquarters Information Technology Support Services (HITSS): IT Security; Systems Engineering; Operations and NHCC Support; Multimedia Services; Application and Web Development; Project Management; Infrastructure Services; Catalog Sales and Customer Support Outsourcing Desktop Initiative for NASA (ODIN): Desktops (PCs and MACs); Personal Digital Assistant's) (PDAs); Cell Phones; Catalog Sales; Printer Services and Help Desk Communications Support Services Center (CSSC): Graphic Design; Web Design; Multimedia Design; Animation; Document Services; Printing Services; Duplication Services; Exhibit Design; Creative Writing and HQ Telephone Directory Information Technology and Communications Division

24. Image: NASA Logo Headquarters Mission Support Procurement Office Procurement Manager, Dean Patterson HQ Program Support and Grant Operations Procurement Office Procurement Manager, Delia Robey Associate Division Chief, Leigh Anne Giraldi

25. Image: NASA Logo PROCUREMENT

26. Image: NASA Logo Marilyn Tolliver

27. Image: NASA Logo GSFC Logistics Services for NASA HQ 4 Major Areas of Support Supply and Equipment Management - HQ SEMO Role Supply purchases, central receiving, property management, equipment inventories, warehousing and storage POC – Vacant (Sara Jensen Acting) Industrial Property - HQ Industrial Property Officer Role Reviews of NASA HQ contracts for property guidance and clauses POC – Sherry Pollock Property Disposal - HQ Property Disposal Officer Role Property disposal and reutilization, property sales, school donation programs POC – Jack Cronise Transportation - HQ Transportation Officer Role Pick up and delivery, shipping/traffic management, vehicle management, travel services, executive drivers and couriers POC – Clint Green

28. Image: NASA Logo GSFC Logistics Services for NASA HQ Integrated Asset Management Transitioned to Agency’s new IAM System Tool for property custodians and end users N- PROP: Tracking and managing equipment online Reassignments Request property tags Excess turn-ins Request for Property passes Transfers Disposal Desk Top Ordering for Office Supplies Provides “front-end” order entry screen designed specifically for NASA HQ users All orders require review and approval by designated approvers (Terry, Rhonda or Alice) Approvers can modify quantities and delete line items prior to submitting to AMMS Only designated approvers can actually submit orders into AMMS NASA HQ Mass Transit Subsidy Program NASA HQ has completed its transition from paper fare cards to the new SmartBenefits process for receiving the mass transit subsidy (maximum subsidy of $115/month). SmartBenefits is a process whereby employers have the dollar value of employees' monthly Metrochek commuter benefits loaded electronically onto the employees’ SmarTrip cards The SmarTrip cards can be used for Metrorail, Metrobus, and most local mass transit systems. Approximately 400-500 people have attended the six town hall meetings held this year to educate employees on the new process. Employees enroll in the program via an on-line application. Approximately 650 employees are in the program. The HQ Transportation Officer manages the program for NASA HQ.

29. Image: NASA Logo Headquarters Ombuds Carl Poleskey Room 4E74 (202) 358-0791 Headquarters Ombuds Carl Poleskey Room 4E74 (202) 358-0791 NPD 2025.1 - NASA Ombuds Program

30. Image: NASA Logo