1. GCR Planning Committee 19-JUN-2012 1

2. DRAFT GCR Strategy and Operational Goals Purpose/Agenda Purpose Review update Strategy and Operational Goals Approve for presentation at Board of Directors off-site On 5/31/12, the Planning Committee approved... Strategy Operational Goals NEW Board of Directors Goals NEW Board of Directors Strategy/Operational Goals presentation Agenda Financial Programs Community Relations Merger with CSC Board of Directors 2

3. DRAFT GCR Strategy and Operational Goal Themes for 2012 For Strategy Detail to remain in Word documents For Operational Goals Detail to remain in Excel document NEW Board of Directors goals For presentation to Board of Directors NEW summary presentation 3

4. DRAFT GCR Strategy and Operational Goal Financial Short Term Theme: Financial Responsibility 4 Overall Measure: Balanced Budget GREEN On Schedule YELLOW Moving Towards Goal RED Area of Concern Legend

5. DRAFT GCR Strategy and Operational Goal Financial 5 How do we know we are moving towards our Long Term Stability? Ratio of event $ to non-event $ Long Term Theme: Long Term Stability GREEN On Schedule YELLOW Moving Towards Goal RED Area of Concern Legend

6. DRAFT GCR Strategy and Operational Goal Programs Short Term Theme: Maintain/Expand Programs to meet our member needs 6 Overall Measure: Survey GREEN On Schedule YELLOW Moving Towards Goal RED Area of Concern Legend

7. DRAFT GCR Strategy and Operational Goal Programs 7 How do we know we are moving towards our Long Term strategy? Ratio of in-house visits to participation outside the clubhouse Long Term Theme: Provide better access to our programs GREEN On Schedule YELLOW Moving Towards Goal RED Area of Concern Legend

8. DRAFT GCR Strategy and Operational Goal Community Relations Theme: Increase Brand Recognition Who are we? What do we do? Where are we? When? 8 How do we know we are moving towards our Long Term strategy? # of times each subject is mentioned on target media GREEN On Schedule YELLOW Moving Towards Goal RED Area of Concern Legend

9. DRAFT GCR Strategy and Operational Goal Merger with CSC Theme: Take full advantage of CSC partnership to ensure we are properly positioned to service our members in the future 9 How do we know we are moving towards our Long Term strategy? Maximize the use of programs, branding and/or financial support originating with CSC GREEN On Schedule YELLOW Moving Towards Goal RED Area of Concern Legend

10. DRAFT GCR Strategy and Operational Goal Board of Directors Theme: Active and engaged Board of Directors 10 GREEN On Schedule YELLOW Moving Towards Goal RED Area of Concern Legend

11. DRAFT GCR Strategy and Operational Goal Questions... 11