2. Purpose of Survey Effective organisations, whether they are banks, supermarkets, hospitals or girl guide groups, engage and listen to their membership. They do this for a number of reasons including: To actively engage their stakeholders and to demonstrate that they are listening to their views To get feedback in order to improve their offer/practices

3. Notes Paraphrased where appropriate Avoided mentioning individuals Did not submit a return myself 41 returns in total

4. Mini/Midi Players (13 returns) The club is good at/does well:

5. Mini/Midi Players (13 returns) The club is good at/does well: Playing matches against other clubs x7 The coaches x6 After match food x5 The games we play during training x5 Community/friendly club x4 Making new friends x3 Kind coaches x3

6. Mini/Midi Players (13 returns) The club is good at/does well: The club house Coaching with discipline The kit The Christmas party Being with my brother

7. Mini/Midi Players (13 returns) The club could improve: Aspects of coaching x3 Too much standing around at times x2 More variety for post-match food x2 Permanently marked pitches x2 A longer season x2 The toilets x2

8. Mini/Midi Players (13 returns) The club could improve: More help to improve my passing More tackling More obstacle courses More matches

9. Parents of Minis/Midis (14 returns) The club is good at/does well:

10. Parents of Minis/Midis (14 returns) The club is good at/does well: Friendly family atmosphere x8 Team ethics/values x3 Safety & First Aid x3 The coaches x3 Coaching x3 The kitchen and Sunday food x2

11. Parents of Minis/Midis (14 returns) The club is good at/does well: Small squad – plenty of game time Website communications Kit & equipment Trying to train and play during poor weather Communications Christmas party Making rugby fun for children Approachable committee members Local

12. Parents of Minis/Midis (14 returns) The club could improve:

13. Parents of Minis/Midis (14 returns) The club could improve: Variable quality of coaching x6 Leadership/support for inexperienced coaches and organisation of section x4 Communications with parents about fixtures x4 Recruitment of more players/better x4 Facilities/club house x3 Greater promotion of the clubs activities x2 Need a better club shop e.g. more accessible X2

14. Parents of Minis/Midis (14 returns) The club could improve: More fixtures Better drainage More social events/opportunities Rugby events e.g. camps/trips Match reporting and photos Management of playing spaces Fundraising More offers of England tickets End of year presentation for minis More space for training and matches Following up on membership fees Getting senior players to help with younger ones as role models Membership form should be available at the club house Greater participation of parents Involving minis in the seniors games e.g. mascots Need to strategically think about how to develop the club from the bottom up A weekly training fee in addition to membership The club is cliquey

15. Junior Player and Parents (5 returns combined – one team?) The club is good at/does well:

16. Junior Player and Parents (5 returns combined – one team?) The club is good at/does well: The coaching and training activities x3 The kitchen and food x3

17. Junior Player and Parents (5 returns combined – one team?) The club is good at/does well: The club atmosphere Team spirit Participation of parents Good communications Very positive management of youths Player safety & First Aid Social events

18. Junior Player and Parents (5 returns combined – one team?) The club could improve:

19. Junior Player and Parents (5 returns combined – one team?) The club could improve: Recruitment x3 Advertising Pitch condition Better matched fixtures Making new people feel more welcome The changing rooms and toilets Apply for improvement grants to improve the clubs facilities – other clubs can do it why not BRUFC

20. Coaches/Team Managers (9 returns - many of whom are parents) The club is good at/does well:

21. Coaches/Team Managers (9 returns - many of whom are parents) The club is good at/does well: Friendly x6 Teamwork x3 Quality of coaching x3 Engagement with youths x2 Communications x2 Kit & equipment x2

22. Coaches/Team Managers (9 returns - many of whom are parents) The club is good at/does well: Centrally organised fixtures Keen to improve Involving parents Promoting rugby values Inclusive/egalitarian Motivated Players behaviour Kitchen VFM More experienced coaches who are willing to share knowledge/expertise First Aid training

23. Coaches/Team Managers (9 returns - many of whom are parents) The club could improve:

24. Coaches/Team Managers (9 returns - many of whom are parents) The club could improve: Clearer leadership/organisation/support for newer coaches x4 More events e.g. socials, BBQs, Open days etc. x3 Communications x3 Recruitment and retention of players x3 Pitch & Space x3 Drainage x2

25. Coaches/Team Managers (9 returns - many of whom are parents) The club could improve: Shared coaching drills Better event planning Appearance Floodlights More senior players Encouraging parents to participate/take on roles in the club Fundraising Publicity & promotion The club house