2. Teaching Objectives 1 2 3 To know how to seat guests with reservation To know how to seat guests without a reservation To know the way to serve the guests after seating the guests To know the proper way to show the guests to their tables 4

3. After seating the guests, the waitress should ask the guests to order some soft drinks or cocktails while waiting for the order. Cocktails usually consist of Brandy, Whisky, Vodka, or Gin mixes with juice. Basic Information 1 2

4. In order to comfort the guests, while large tables are used, the restaurant will offer the guests a large lazy Susan. 3

5. I. Seating guests with a reservation Service procedure greeting ask the guests whether they have a reservation or not reconfirm the reservation show the way to the guests ask whether the guests are satisfied with the table or not ask the guests to order something to drink before ordering the dishes

6. Service procedure II. Seating guests without a reservation greeting ask whether the guests have a reservation or not ask the number of the guests check the table availabilities show the way to the guests ask whether the guests are satisfied with the table or not ask the guests to order something to drink before ordering the dishes

7. How to Express 1. Good afternoon/evening, welcome to our restaurant. 2. Have you a reservation?/Do you have a reservation (with us)? 3. Mr. XXX, you have reserved a table for six (any number), is that right? 4. Follow me, please./This way, please. 5. Is the table all right?/Are you satisfied with the table? 6. Can I get you something to drink?/What would you like to drink before you order? I. Seating guests with a reservation

8. II. Seating guests without a reservation 1. Good afternoon/evening, welcome to our restaurant. 2. Have you a reservation?/Do you have a reservation (with us)? 3. How many guests are there in your party?/How many guests altogether? 4. I’ll check the table availabilities, wait a minute please. 5. Follow me please./This way please. 6. Is the table all right?/Are you satisfied with the table? 7. Can I get you something to drink?/What would you like to drink before you order? How to Express

9. C=Clerk G=Guest C: Good evening, ladies and gentlemen._________________ G: Good evening. Yes, the name is Philip. C: Yes, Mr. Philip, a table for four. G: That’s right. C: _______________, Mr. Philip. Your table is here. G: I think the table is too close to the orchestra. ______________ ? C: Sure. ____________________. ? G: that would be fine. C: ___________________________. G: Well, a cup of tea is OK. C: Wait for a few seconds, please. I’ll be back. G: By the way, where is the lavatory? C: _____________________. G: Thanks a lot. Practical Operation 1 Fill in the blanks to make a dialogue.

10. Role play Situation 1: You and your parents enter a restaurant for dinner. You have made a reservation the day before yesterday. Make a dialogue with the hostess or waitress. Practical Operation 2 Situation 2: You and three of your colleagues go for lunch in a restaurant without reservation. You prefer a table at the corner. Situation 3: Mr. Thomas has reserved a private room for tonight, there are ten of them altogether, you are the hostess of the restaurant, show the way to the guests.

11. Thank you for your attention!