1. Lifelong Guidance as a regional policy: networks and partnerships to better share knowledge and skills among professionals. Romuald Normand Research Unit Triangle Ecole Normale Supérieure Lyon, France

2. Different conceptions of guidance a) State’s services : psychologists/advisers, civil servants attached to standardization and republican values, resistance and lobbying within the Ministry of Education b) Regional services through network and partnerships (supervision by Regional Independent Authorities after devolution of VET policies) (a)State’s Hierarchy, bureaucracy, professional body/ (b)Local networks, providers, stakeholders (a, b) Users against Clients, free and neutral service/ (c) Market & privatization

3. A pilot survey (2006-2010) Regional Authority « Rhône-Alpes » : comparative analysis of local practices of guidance Determination of conditions to improve professional development and leadership through quality insurance mechanisms Improvement of services towards excluded group-targets Working group, empirical studies (interviews, statistical survey)

4. Professionals StrenghtsDifficulties Relationship between professionals and users Capacity to listen and support Tehnical mastery Good professionalism Positive approach as adviser Partnership Prescription and return requirements against an adjusted service Priority target-groups who are not autonomous and mobile Training provision restricted for job seekers and employees Mechanistic model/educational or psychological model of guidance

5. GovernanceUsers Conception of guidance far from life long learning issues No common vision shared among networks and providers Networking not effective : coordination, cooperation, regulation No knowledge shared about services and provision : discontinuity and disarticulation Lack of professional development Funding insufficiently structured and managed Eager to access to labour market but social and psychological fragility No clear references to position themselves Criticims against formalism of procedures and services Users suffered lack of coherence and coordination among services and networks in sharing information and providing a regularly support

6. QuestionsRecommendations How to implement a common procedure for professionnals and users ? How to adapt ICTs ? How to lighten formalism and to provide quality ? How to share tools and make them useful for users ? How to better deliver services and information and better coordinate professionnals and networks ?. Claryfing the notion of lifelong learning Adapting services to target- groups and special needs Involving users in developing their capacity Improving the system of information (design and contents) Making networks more sustainable (funding, regulation, coordination) Professional development : knowledge, skills, expertise Defining quality standards and assessment

7. Quality targets 1.Linking quality to the concept of lifelong guidance 2.Active involvement of users through the services and assessment 3.Quality of the information system as a resource for networks, users and providers 4.Professional development focused on collective skills and capacity building 5.Formalization, development and sustainability of partnerships 6.Regulation, networking, cooperation on local territories 7.Design of tools and procedures adjusted to professionals and users 8.Capacity to develop assessment and self-assessment

8. 18 Quality indicators as self- assessment framework 1.Delivery of services 1.Service and design focused on the user 2.Service respectful of non-discrimination 3.Service respectful of diversity 4.Impartiality of provision 5.Confidentiality 6.Freedom of choice 7.Voluntary approach 8.Customizing, readibility and accessibility 9.Free services 2.Policy and planning 1.Lifelong learning and employability 2.Consultation of stakeholders 3.Involvement of users 4.External evaluation 5.Resources and tools for diversity of users 6.Strategic plan 7.Networking 8.Communication 9.Balance between services and resources

9. Indicators of quality (next) 3.Provision for the user 1.Autonomy of persons 2.Adjustment of service to needs 3.Several modalities of access to services 4.Taking into account the individual through different dimensions 5.Information of users 6.Following of users’ professional career 7.Users are informed about roles and services among networks 8.Users are familiarized with tools 9.Provision support individuals to build their personal project 4.Networking 1.Principles and protocols to work together 2.Shared activities of promotion 3.Share activities of training 4.Shared projects 5.Provision of financial resources to support networking 6.Shared evaluation and assessment criteria and framework 7.Shared cordination of users 8.Share of information on labour market and training provision 9.Consultation of users to improve services 10.Development of an external and periodical evaluation 11.Accountability