1. Tim Reynolds Amanda Pirner

3. The Good Consistency The same glossy blue background and layout is used throughout Outlook just like in all the other Microsoft Office 2007 products Can be easily recognizable as a “Microsoft Product”

4. The Good Consistency Use of the “Microsoft Office Fluent User Interface” “The Ribbon” The message editor “looks” just like MS Word in terms of: MS Office Button Use of Contextual Tabs

6. The Good Use of Shortcuts Ctrl+1 – Switch to Mail Ctrl+2 – Switch to Calendar Ctrl+3 – Switch to Contacts Ctrl+4 – Switch to Tasks Other Useful shortcuts: Ctrl+SHIFT+M – Creates new message Ctrl+SHIFT+C – Creates a new contact Ctrl+R – Reply to message

7. The Good Simple, clear, and natural dialog in error messages

9. The Bad When typing the email address of the recipient, it only auto-completes for addresses recently used. Doesn’t appear to auto-complete for people in contacts list. “Check Names” button which seems overly complicated. Or, if you type part of the name and click “To…” If you click “To…” You are presented with a popup that seems overly complicated.

10. The Bad No obvious “Save to Drafts” option when sending email. If you want to “Save to Drafts” you try to exit and then are presented with the option. “Inbox” is not at the top of the navigation options even thought it seems like it would be the most commonly used. There is a “Favorites Folders” section, to solve this issue, but it seems unnecessary to have multiple instances in the left hierarchy. It may be more useful to have them ordered by frequency of use, and not by alphabetical order. Everything is done through the menu options, not always as expected. I did not expect the “High Priority/Low Priority” buttons to stay highlighted when clicked. It is somewhat odd to set it up so that when you select one, the other becomes un-highlighted. Perhaps a different visual signal would be more clear. The ribbon can be easy to forget about… and can take longer to parse visually since the options do not appear to be available in list form. It would be nice to be able to drag and drop emails to different folders intuitively in addition to the “Move to Folder” option which requires more clicks and time.