2.  Add announcements for future meetings, CIP study group locations and dates, etc.  If no announcements, delete this slide and the second title slide

4. Paper-based content clogs up processes  Masks workflow  Adds physical delays  Limits flexibility

5. How would you describe your progress towards eliminating paper from your business processes? N=420 ©AIIM 2012 A third of small and mid-sized companies and 22% of the largest have yet to adopt any paper-free processes. Only 20% of any size orgs pro- actively evaluate all processes for driving out paper

6. Why do you think there is still paper in so many business processes? (Max TWO) N=420 ©AIIM 2012 It’s more of a management thing than a staff thing… …although staff still like using paper and feel it’s more reliable and accessible. Plus that old signature thing.

7. How much more productive do you think the administrative staff in your organization would be (or are) if their processes were work- flowed, using scanned forms and documents, with automated data capture? N=323 excl. 53 Don't Knows ©AIIM 2012 52% report a third or more improvement in productivity. Median: 29% Average: 41% % of respondents

8. By what factor would you say your use of scanning and capture improves the speed of response of your operational unit to customers, suppliers, citizens or staff? (Think about waiting time or elapsed time in minutes, hours or days) 70% 3x faster or more, 29% 10x faster or more, On average, 6.7x improvement in response time Median 3.7% N=194 capture users, excl. 50 Don't Know/Not Applicable ©AIIM 2011 % of respondents

9. Of your processes that could be capture-enabled/paper-free, what proportion would you estimate you have done so? N=332, excl. 42 Don't Know ©AIIM 2012 52% report 10% or less of processes that could be paper-free. Median: 14% Average: 22% % of organizations

10. Which of your enterprise systems are image-enabled (work-flowing scanned documents) and/or data-integrated (using data captured from the scanned document) at a process level? N=330, Line length indicates N/A or Don't Know ©AIIM 2012 Invoice automation and auto-archiving are most likely to use captured data. Then Help Desk and HR. SharePoint least likely to use capture or scanning

11. “Although removing the paper from processes can dramatically improve process productivity and speed of response, most companies have so far only addressed the most obvious candidates.” Source: AIIM Process Revolution – Moving your business from paper to PC to tablets.

13. How important are mobile technologies to your organization as you think about improving your business processes? N=388 ©AIIM 2012 67% overall “important” or “extremely important.” 75% for largest orgs

14. How would you describe your progress towards mobile-enabling your business processes (making them usable on smartphones and tablets)? N=419 ©AIIM 2012 76% have no mobile processes: -24% haven’t even thought about it, -20% have security reasons or feel it adds no value -32% have evaluated it but not made a move.

15. How much more productive do you think the field-based or travelling staff in your organization would be (or are) if they could input directly to, and/or interact with back-office processes using mobile (hand-held) devices? N=276, excl. 63 N/A or Don't Know ©AIIM 2012 45% report a 33% or more improvement in productivity. Median: 25% Average: 36% % of respondents

16. By what factor would you say the use of mobile information access, process interaction and local capture has improved or would improve the speed of response of your operational unit to customers, suppliers, citizens or staff? (Think about waiting time or elapsed time in minutes, hours or days) N=217, excl. 113 N/A or Don't Know ©AIIM 2012 45% 3x faster or more, Median: 2.7x Average: 3.2x % of respondents

17. Of your processes that could be usefully made available on mobile devices, what proportion have you done so? N=217, excl. 113 N/A or Don't Know ©AIIM 2012 43% none. 71%, 5% of processes or less. Median: 2.5% Average: 8.6% % of organizations

18. Which of your enterprise systems are specifically mobile-enabled for: information access; access and capture (forms, documents, signatures, etc.); or access and process operations? N=303, line length indicates None of these, N/A or Don't Know ©AIIM 2012 In general, 5% of orgs are able to drive main back- office applications from mobile, plus another 5% capturing input through mobile. % of organizations

19. In your organization, what proportion of employees do you see/expect to see using iPads, tablets or digital clipboards for filling in forms? Now: 2% of orgs, “half or more” 2 years time: 9% of orgs, “half or more” 5 years time: 33% of orgs, “half or more” N=325 ©AIIM 2011

20. How important are mobile technologies to your organization as you think about future customer processes? “Customer processes” 75% important or extremely important. N= 344 ©AIIM 2011

21. To what extent is your organization providing mobile capture applications to consumers/customers/citizens that enable them to capture and submit a document into your business? 6+% using mobile capture for documents with customers. 29% investigating, 32% not even thinking about it. N=333 ©AIIM 2011

22.  Audit your process to see where paper slows throughput, adds process steps or restricts transparency and reporting  Examine your customer response mechanisms to see if paper is slowing things down  Evaluate the latest technology for capturing data from forms and invoices  Brainstorm how the capabilities of modern mobile devices could transform your processes

23.  Process revolution is NOW  Productivity gains and speed of response improvements can be dramatic  Technology is underwriting the revolution  Governance needs to be in place.

24. http://www.aiim.org/Research-and- Publications/Publications/Industry- Watch/Process-Revolution-2012