1. Improving care provision – The Ethical Care Charter 11 June 2014

2. Issues in Reading (from Home care Survey) Timeliness of calls Having enough time to fully meet needs Consistency of care workers Care workers approach to caring Access to and support from care agency office Training for care workers Communication

3. Ethical Care Charter March 2012 Establish a minimum baseline for the safety, quality and dignity of care by ensuring employment conditions RBC signed March 2014

4. Ethical Care Charter - Stage 1 Ensure Need is start point – not time/task Avoid 15 min calls (apart from when appropriate) Workers get paid travel time, costs and basic expenses Scheduling to allow travel time Statutory sick pay

5. Stage 2 Same workers for each client where possible No Zero Hours instead of permanent contracts Clear procedures for safeguarding, complaints, and whistleblowing Regular paid training to good service standard Paid time to meet other workers

6. Stage 3 Living Wage Occupational Sick Pay

7. Implementation of Charter Providers are already doing many of these No timescales Staged approach but can ‘pick and mix’ No definitive answers

8. Discussion groups Introduce discussion groups Talk about your experience of care in any capacity (carer, care provider…) What works particularly well? What is missing / could be improved? What further provision could be made? Charter’s Outcomes: what should the council concentrate on now? Later? What is important to you? Prioritise outcomes from charter

9. Feedback from discussion groups