1. Replacement Parts Pros How to…Order Products Home Page: 4 4 2 2 1 1 3 3 6 6 7 7 5 5 Displays the different categories of product Drop down menu lists the manufacturers from which you can choose product “Quick Find” allows you to search for product using key words or SKU # Area of page which displays new product items Top navigational bar has links to my account, cart contents, user manuals and checkout Displays items in your shopping cart Displays items which are best sellers 1. 2. 3. 4. 5. 6. 7. 1

2. How to…Order Products 1) Once you click or enter a search criteria, you will see a picture of a faucet (1), and pod. Click on the “Order Now” button to order parts for the faucet 1 1 2) You will enter the quantity of the needed part by clicking on the drop down menu. 2 2 2

3. How to…Order Products 3 After you are finished selecting your replacement parts you will then (1) Click on your “shopping cart” icon or the “cart contents” link (2) You will be asked to fill in options for parts usage (Customer Care) and store number. (3) Click on “Update” to save your selections (4) Either click “continue shopping” or “checkout” 2 2 3 3 1 1 4 4

4. How to… Change Shipping Address There are two simple steps to change the ship to address for customer direct shipments: 1)Click on the “Change Address” button on the Delivery Information page 2)Populate the customers address in the necessary fields and click “Continue” 1 1 2 2 4

5. How to… Complete the Order The final steps to complete your order are: 1)Payment Information - all of your orders are “Vendor Funded” so simply click on the “Continue” button 2)Order Confirmation – view and validate information is correct and click “Confirm Order”. 1 1 2 2 5

6. How to… View Your Account Information 6 To review your account information, including store orders you will need to click on the “my account” link, which is located on the top navigational bar. (1) View detail about your orders (2) Link to change your account information (3) Store order report

7. How to… View Your Account Information 7 The “Orders by Store” report allows you to look at the history of store orders by their destination. One can customize this report by choosing the Store/Location.