1. State Monitoring 2010 NASCSP WAP Orientation Training Bob Scott Director of WAP Services NASCSP

2. Grant Guidance Requirements  State must conduct comprehensive monitoring of each subgrantee at least once a year. A minimum of 5% of completed units must be inspected by the Grantee Higher % strongly encouraged Additional inspections if significant problems are found Grantees encouraged to also inspect jobs “in progress” Safe work practices, LSW, and other relevant factors Can be very revealing

3. Grant Guidance Requirements  Subgrantee should be briefed on the observations and findings generated by the visit.  Within 30 days, State will prepare a written report on its findings and send it to the subgrantee for corrective action  Noncompliance findings unresolved within 45 days should be reported to the PMC.  Sensitive or significant noncompliance findings should be reported to the PMC immediately.

4. Grant Guidance Requirements Major findings should be tracked by the State to final resolution. DOE recommends tracking to include: findings, including success stories, recommended corrective actions, deliverables, due dates, responsible parties, actions taken, and final resolution. State will summarize and review each subgrantee's audit, program assessment reports and findings. Results should be considered during annual planning and available for review during DOE visits.

5. Monitoring Approach  Part of State Plan On-File Section  Overview of procedures and guidelines for Grantee monitoring of local agencies

6. Monitoring Procedures Overview  Goals of Monitoring  Guiding Principles  Desktop Reviews  Subgrantee Monitoring Visits  Monitoring Procedures  Local Agency Monitoring Responsibilities  Agency Discipline/At-Risk Policy

7. Goals of Monitoring  Analyze whether best possible program services are being delivered to low-income population  Determine program compliance and accountability  Analyze program performance  Analyze quality of work

8. Goals of Monitoring  Identify problems, deficiencies, and areas that need improvement and advise on how to correct  Assist agencies in their program operations and compliance with DOE and State regulations  Assess T&TA needs  Be a major tool for program improvement

9. Guiding Principles  Intended to be constructive process, conducted with consistency, fairness, respect, and timeliness  Foster positive, open, and constructive working relationships  Two-way process to promote interaction, feedback, and improvements to Grantee and Subgrantee

10. Guiding Principles  Understanding that Grantee and Subgrantee share the same goals of program effectiveness and improvement  Promote improvement by providing technical assistance, reinforcing strengths, and sharing successes, innovations, and practices seen at other agencies  Reports will be based on established policies, procedures and standards

11. Types of Monitoring  Desktop Monitoring  Subgrantee Visits

12. Desktop Monitoring  Not an agency visit  Based on reported information to the State by subgrantees  Can save time of actual subgrantee visits by preparing and organizing information in advance  Performance analysis  Review of expenditures  Certain compliance issues  Identify specific focus areas for agency visit, including problematic jobs

13. Subgrantee Visits  Fiscal Monitoring  Program Specific Administrative and Management Review  Field Procedures Monitoring and Job Inspections

14. Fiscal Monitoring  Often part of overall agency fiscal monitoring conducted by specialized Grantee fiscal monitor  ARRA may necessitate more focused WAP Fiscal monitoring  Usually a distinction between fiscal/procurement monitoring and specific WAP issues like job costing and reporting

15. Administrative and Management Review  Review production, expenditures, and related compliance issues with agency  Review Client Files  Review material, tool, equipment, and vehicle property and inventory records  Review client flow charts and scheduling  Review safety policies and practices  Review insurance policies  Inspect warehouse

16. Field Procedures Monitoring and Job inspections  Analysis of quality of field practices, including  Diagnostics  Overall effectiveness  Compliance with audit protocols  Compliance with State Field Standards  Workmanship  Appearance  Thoroughness  Health and Safety issues

17. Field Inspections  Will probably have several more field inspection visits that fiscal and administrative visits  ARRA production levels will necessitate  Frequent visits recommended  Should be a random selection of jobs within reason

18. Monitoring Procedures  Agency visits are typically scheduled in advance by notification from Grantee Representative  Upon arrival, Monitor(s) should conduct entrance interview  Local WAP Coordinator should be available at all times during visit  Exit conference at conclusion of visit

19. Monitoring Procedures  Report should be sent to subgrantee within 30 days (preferably sooner)  Agency has to submit corrective actions, if necessary, within specified time frame  Grantee reviews agency response  Grantee writes agency to note acceptance of response or any unresolved issues

20. Best Practices and Tips What We’ve Learned  Be constructive – conduct yourself professionally, be fair, treat agency personnel with respect, be on time  Never monitor with “I gotcha” intentions  Always act as a partner and team player – after all, you and the agency should share the same goal of program improvement

21. Best Practices and Tips What We’ve Learned  Help find solutions to problems  Understand the agency and local program environment and set realistic expectations  Offer constructive criticism based on your knowledge, experience, and the fact that you have observed other agencies that have dealt with similar circumstances

22. Best Practices and Tips What We’ve Learned  Remember – monitoring reports are often the only assessment by State an agency receives  Should be a thorough assessment that also recognizes good practices, not just deficiencies  Don’t be afraid to pat someone on the back, they are in the Weatherization Program and probably need and deserve it

23. Best Practices and Tips What We’ve Learned  State needs to have clear, printed up-to- date administrative and field standards to base monitoring  States need to tell subgrantee in advance when you are coming, what you will be doing, and what documentation will be needed

24. Best Practices and Tips What We’ve Learned  Monitor(s) should draft reports (or at least an outline of findings) and conduct exit interview so agency is not taken off guard by report  Talk to clients – assess their satisfaction, ask if they can tell difference in comfort and/or fuel bills, but be careful about discussing findings with them

25. Best Practices and Tips What We’ve Learned  Define major and minor findings – Focus on major findings  Major finding – significant concern, such as misuse of funds, eligibility issue, major health and safety issue, consistently failing to follow rules or standards  Minor finding – Smaller concern, such as minor file omissions, quick fixes, doesn’t significantly impact overall results

26. Best Practices and Tips What We’ve Learned  Make monitoring flow between visits – do follow-up of last visit Document progress from last visit Confirm whether cited deficiencies were corrected Note areas of improvement

27. Best Practices and Tips What We’ve Learned  Do frequent monitoring – agency tends to be more responsive to findings and suggestions  Consider team monitoring – can cover a lot more ground and can capitalize on individual strengths  Focus on issues – not people Be tough on issues, but (where possible) sensitive to people

28. Best Practices and Tips What We’ve Learned  Get your field monitors digital cameras – pictures can be a valuable way to document and illustrate field work Make digital pics part of the exit conference and report  DOE Reg. – Subgrantee must perform final inspection. Grantee monitoring should analyze effectiveness of subgrantee inspection process.

29. Best Practices and Tips What We’ve Learned  Make monitoring part of the Training Program and use it as an opportunity to provide T&TA Include agency field staff in field monitoring Consider asking agency to select their best jobs and their most problematic ones and visit with them Have them set up blower door, do diagnostic tests, heating system tests, etc. o Analyze their expertise and practices o See if equipment is calibrated and maintained

30. Best Practices and Tips What We’ve Learned  Strive to be consistent between monitoring staff Try to insure your monitoring forms/tools are as objective as possible Have monitors do “practice” monitoring together. Inspect same files individually and then compare notes. Go to same house, inspect individually and compare findings and discuss. Consider developing library of “common findings” so there is similar wording and explanations between monitors in reports Formulate criteria that calls for agency returns to job sites

31. Best Practices and Tips What We’ve Learned  The report is the written final word – make sure monitors have time to carefully write report  Remember that some of the readers of the monitoring report may not have the same expertise as the monitor.  Make sure monitoring reports are clear and objective, and major findings are listed first and most prominently.  Findings should include specific references to Weatherization Standards

32. Best Practices and Tips What We’ve Learned  Either report or cover letter must make clear corrective actions needed and possible consequences.  State Program Managers must insure their monitors are thorough and correct and then must support them.