1. History and Context

2. Stock Transfer - Range of Challenges

3. Delivering Transfer Promises PromiseProgress Rent Guarantee 5 years RPI + 1% Rents kept within guarantee Homes will be improvedOver 20,000 homes fully modernised Secure neighbourhoodsPartnerships and dedicated teams to deliver safe, secure neighbourhoods Tenant ParticipationNearly 700 tenants directly involved in shaping the service Key tenancy rights protected Rights protected with over 3,800 Right to Buys exercised Service ImprovementsComprehensive improvement programme – call centre, office refurbishments, on- line services

4. So Why Change to Gentoo? Threats: Investment Plan Maintenance Reductions RTB’s Employment Opportunities: Renewal Plan Inherent Business Capacity Board Support Window of Opportunity

5. Structuring for the Future Gentoo Group Gentoo Construction Gentoo Homes Gentoo Ventures Gentoo Sunderland Finance & Resources New Business Development Business Improvement and Strategy Environment Customer agenda Commercial Construction Domestic Construction Modernisation Central maintenance QS and consultancy New Home development Renewal Mixed tenure Development for sale Investment brokering Estates and property management Housing management services Customer service Repairs service Gentoo Living Care and Support Social Investment Regeneration Community Enterprise Regeneration

12. The Investment Plan £350 million funding to modernise homes and spending over £1 million a week From 80 modernisations per year before transfer to 3,000 per year since transfer – over 22,000 now completed Exceeding the Government's Decent Homes Standard with a wide range of improvements to existing homes Extensive customer consultation prior to work beginning and high levels of customer satisfaction with completed work

13. Tackling unpopular areas of housing through demolition and new build – aim is to create sustainable mixed communities Benefits of mixed tenure development 10 Year Programme – began in 2003 but subject to regular review £440 Million 436 Acquisitions 3930 Demolitions 3604 New Homes 1811 Rent 1791 Sale THE RENEWAL PLAN

14. Many activities across the City carried out under the banner of ‘social investment’ – many have been responses to opportunities rather than a strategic approach Profits from subsidiaries are re-invested into the communities in which the Group works Delivered predominantly by Gentoo Sunderland and Gentoo Living teams – with 1,700 staff and 98 neighbourhoods can be difficult to co-ordinate, monitor and evaluate Focus on making neighbourhoods stronger – Gentoo is sponsoring Academy360 in Pennywell to improve educational attainment in a deprived area Developing a Corporate Social Responsibility database and will be introducing an impact assessment process (SAA/SROI) in 2009. SOCIAL INVESTMENT