1. Overview NIATx Overview

2. NIATx Mission To improve care delivery to help people live better lives To become the premier resource for systems and process improvement for behavioral health services

3. NIATx Offers Simple and innovative solutions to: get more people into treatment keep them there longer reduce costs improve staff morale increase revenue using existing resources

4. A Learning Collaborative A process improvement model developed specifically for the addiction treatment field

5. Focus on Four Aims Reduce waiting times Reduce no-shows Increase admissions Increase continuation

6. NIATx Key Principles Understand and involve the customer Focus on key problems Pick a powerful Change Leader Get ideas from outside the organization Use rapid-cycle testing

7. The Business Case: the Sixth Principle Commitment to improving processes can help solve key problems fundamental to organizational performance: –the ability to operate at a positive margin, –the ability to attract funding, and –the ability to attract and retain staff members

8. Based at the UW-Madison NIATx is part of the Center for Health Enhancement System Studies at the University of Wisconsin–Madison, directed by Dr. David Gustafson

9. Research-based Best Practices Field-tested by your peers Customer-focused Use data to measure effectiveness

10. NIATx Funders Robert Wood Johnson Foundation Substance Abuse and Mental Health Services Administration (SAMHSA) Center for Substance Abuse Treatment (CSAT) National Institute on Drug Abuse (NIDA) Self-initiated entities

11. Growing and Making a Difference NIATx started in 2003 with 13 substance abuse treatment provider organizations Today, NIATx work with nearly 1000 payer and provider organizations across multiple initiatives in 50 states

12. NIATx Results NIATx member agencies have made dramatic improvements in access and retention –34 percent reduction in waiting times –33 percent reduction in no-shows –21 percent increase in admissions –22 percent increase in continuation

13. NIATx Diffusion As NIATx expands to more states and providers, our model of process improvement is demonstrating success in mental health treatment settings.

14. NIATx Resources www.NIATx.net

15. More NIATx Resources E-news with free membership Coaching and consulting Learning Collaboratives Academies: Change Leader, Coaching, Executive Leadership Communities of Commitment

16. NIATx Products Coming attractions: resources in Spanish; Internet-based training

17. NIATx Annual Summit July 29-31, 2009 Tucson, Arizona SAAS National Conference/NIATx Summit

18. Join Today www.niatx.net