1.  Family Support Agency Family Resource Centre Review June 2009 Internal Audit Services

2. PricewaterhouseCoopers June 2009 Slide 2 Family Resource Centre Review Agenda FRC Bird’s Eye View Challenges/ Issues and Key Documentation Required Further Information Questions

3. PricewaterhouseCoopers June 2009 Slide 3 Family Resource Centre Review FRC Bird’s Eye View

4. PricewaterhouseCoopers June 2009 Slide 4 Family Resource Centre Review Needs Key Challenges/Issues What are the needs of the Community? Key Documentation Required Strategy Document Annual Operating Plan

5. PricewaterhouseCoopers June 2009 Slide 5 Family Resource Centre Review Vision Statement Family Resource Centre Objectives and Actions Background and History of the Project Community Profile/ Socio Economic Factors Needs analysis survey and findings Structure and profile of the voluntary Management Committee Organisation Structure /Proposed staffing structures and job descriptions Projected budget/ Finances Consultation Process Three year Workplan Principles of the Community Development Support Programmes Developing a new work plan Illustrative Contents of Strategy Document

6. PricewaterhouseCoopers June 2009 Slide 6 Family Resource Centre Review Risks & Strategy Key Challenges/ Issues What is the purpose/goal of the FRC? What are the risks facing the FRC? How are the risks identified? How are the risks classified/rated? Key Documentation Required Strategic Plan Annual Operating Plan Top Risks

7. PricewaterhouseCoopers June 2009 Slide 7 Family Resource Centre Review Damage to reputation by failing to manage the expectations of the community Failure to maintain the level of voluntary support necessary to deliver the services to meet the needs of the community Failure to obtain the expected level of funding to deliver the services to meet the needs of the community Failure to recruit the ‘right’ people Illustrative Risks

8. PricewaterhouseCoopers June 2009 Slide 8 Family Resource Centre Review Resources Key Challenges/Issues Who are the available resources both at Board and Operational level? What are their responsibilities? What Training do they require? How is continuity ensured? How are fresh ideas and insights brought to the Board? Key Documentation Required Management Organisation Chart/ Job Descriptions Board and Sub Committee Terms of Reference Policies: Code of Conduct/ Ethics Skills Analysis Procedures: Appointment, Selection and Succession plans for Board Members, Conflict of Interest Procedures

9. PricewaterhouseCoopers June 2009 Slide 9 Family Resource Centre Review Responsibility, Authority and Accountability Responsibility AuthorityAccountability Clarify Question

10. PricewaterhouseCoopers June 2009 Slide 10 Family Resource Centre Review Delivery Key Challenges/Issues Ability to deliver planned services Maintaining records of operational activities (including financial) Flexibility to adapt to a changing environment Key Documentation Required Relevant statutory Records and Reports -Register of shareholders -Minutes of Board and Sub Committee meetings FSA Reports -Quarterly Returns -Annual Reports -Annual Progress Reports -Audited Annual Accounts

11. PricewaterhouseCoopers June 2009 Slide 11 Family Resource Centre Review Compliance Key Challenges/Issues What are the responsibilities of Directors? Do the Directors understand their responsibilities? Compliance with Legal Requirements & Financial Procedures Evidence of Compliance Key Documentation Required Proper books and records Minutes of AGM Financial Procedures Manual Evidence of Compliance: signatures and dates as evidence of review, all supporting documentation retained and filed

12. PricewaterhouseCoopers June 2009 Slide 12 Family Resource Centre Review Reporting Key Challenges Issues Ability to Meet Deadlines Insufficient Supporting Documentation Key Documentation Required FSA Reports -Quarterly Returns -Annual Reports -Annual Progress Reports -Audited Annual Accounts

13. PricewaterhouseCoopers June 2009 Slide 13 Family Resource Centre Review Further Information Support Agencies Family Support Agency

14. PricewaterhouseCoopers June 2009 Slide 14 Family Resource Centre Review QUESTIONS?

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