1. UKOLN is supported by: Brian Kelly Innovation Support Centre UKOLN University of Bath Bath, UK This work is licensed under a Creative Commons Attribution 2.0 licence (but note caveat) Acceptable Use Policy Recording this talk, taking photos, having discussions using Twitter, etc. is encouraged - but try to keep distractions to others minimised. Acceptable Use Policy Recording this talk, taking photos, having discussions using Twitter, etc. is encouraged - but try to keep distractions to others minimised. Web: http://isc.ukoln.ac.uk/ Blog: http://ukwebfocus.wordpress.com/ Twitter: @briankelly Personal/professional @ukwebfocus Automated announcements of new posts Twitter: #ahrcmedia@qm #ahrcmedia Using Social Media to Promote ‘Good News’ About your research activities, your organisation, your events, … http://www.ukoln.ac.uk/web-focus/events/conferences/ahrc-social-media-2012/

2. 2 2 You are free to: copy, share, adapt, or re-mix; photograph, film, or broadcast; blog, live-blog, or post video of this presentation provided that: You attribute the work to its author and respect the rights and licences associated with its components. Idea from Cameron Neylon Slide Concept by Cameron Neylon, who has waived all copyright and related or neighbouring rights. This slide only CCZero. Social Media Icons adapted with permission from originals by Christopher Ross. Original images are available under GPL at: http://www.thisismyurl.com/free-downloads/15-free-speech-bubble-icons-for-popular-websites

3. 3 About Me Brian Kelly: UK Web Focus: national advisory post to UK HEIs Long-standing Web evangelist Based at UKOLN at the University of Bath Prolific blogger (1,000+ posts since Nov 2006) User of various devices to support professional (and social) activities Prolific speaker (~380 talks from 1996-2011) Part of UKOLN’s Innovation Support Centre UKOLN: Supporting innovation across higher & further education Funded by JISC Introduction

4. About You How many : Have a blog? Publish a work-related videos on, say YouTube? Have a work-related Twitter account? How many: Publish information on a web site? Use email for work purposes? Publish information in print format? 4 Introduction Aim of talk: To show why social media should form an essential part of an outreach strategy To illustrate ways in which social media is used To provide example of tools for evaluating success

5. 5 Search Engine Optimisation (SEO) Summary of key approaches: Apply various techniques to Web resources to make resources easier to find in Google, … Resources may include organisational Web suites, third party Web sites, databases, … Resources may also include real world objects and ideas (i.e. your research ideas, your conferences, your organisation, …) Based on understanding of importance of Google to end users Summary of key approaches: Apply various techniques to Web resources to make resources easier to find in Google, … Resources may include organisational Web suites, third party Web sites, databases, … Resources may also include real world objects and ideas (i.e. your research ideas, your conferences, your organisation, …) Based on understanding of importance of Google to end users Databases Web sites Real world Directories Google (Bing, …) The invisible researcher

6. 6 Beyond SEO Summary of key approaches: Use of social networking services which people use of discuss your services Services may include WordPress, Twitter, Facebook, Slideshare, … No need to touch your Web sites (so useful if you can’t!) Summary of key approaches: Use of social networking services which people use of discuss your services Services may include WordPress, Twitter, Facebook, Slideshare, … No need to touch your Web sites (so useful if you can’t!) Social Web (Blogs, Facebook, Slideshare, Twitter, …) Databases Web sites Real world Directories The engaged researcher

7. It’s About The Individual! 7 Focus of the Social Web has been the individual. Challenges: ‘It’s my space’ ‘Sustainability Privacy Editorial control Branding … Focus of the Social Web has been the individual. Challenges: ‘It’s my space’ ‘Sustainability Privacy Editorial control Branding …

8. 8 I also write peer- reviewed papers and deposit them in Opus 63 items 60 full text

9. 9 Most downloaded items in Opus since launch Are They Popular?

10. Reasons For Paper’s Popularity Possible reasons Quality of paper Quality of metadata Provision of full-text, rather than just metadata Importance of co-authors Formats used (HTML as well as PDFs) Role of social media Other suggestions? 10

11. Evidence How do we find out more? Peak statistics for repository only available for 1 year But: Blog post about availability in Opus published on 11 August 2009 11 Conclusion: Blog post responsible for initial popularity

12. Evidence How do we find out more? Peak statistics for repository only available for 1 year But: Blog post about availability in Opus published on 11 August 2009 12 Conclusion: Blog post responsible for initial popularity Further investigation (of all my paper downloads) confirms large peak in August 2009

13. Beyond the Individual Paper 13 Most downloaded papers from UKOLN staff 16 out of top 20 mine! Evidence of value of particular techniques?

14. SEO or SMO SEO: Helping Google find your papers through: Writing style, document structure, … In-bound links SMO: Helping other people find your papers through: Viral marketing Sharing on social media services 14 SMO:Good for new papers, but not relevant for popular papers written from 2004-8 SEO:Document structure consistent. Difference appears to be significant nos. of in-bound links

15. Third Party Services Significant use of third party services to link to Opus: LinkedIn Researchgate Academia.edu Mendeley 15

16. Popular Elsewhere? Survey of Russell Group university use of services published on UK Web Focus blog on 5 March 2012 16 Conclusions Popularity of LinkedIn & Academia established Let’s encourage our researchers to include links to papers in IR

17. 17 Using the tools

18. Twitter helps develop writing skills 18 Twitter expertise can help you to get your message across succinctly 7. Use the W3C’s Mobile Web checking service. Compare the findings for your service with your peers as illustrated at http://bit.ly/eZ47Tv 140 characters! Also note link to this week’s featured paper

19. Tangential Aside “Heatmap: An F-shaped principle of how web-pages are read: two horizontal strips and one vertical. Using this principle we've suggested where your visitors' eyes will first be directed to on the main page. This will help you to increase the site's traffic and raise profitability.” 19 Do you draw people’s attention to: New content Terms and conditions About the resources Links to resources elsewhere (including social media presence) Things you want to ’market’ …

20. Social Web services, such as blog posts, tend to be embeddable in other web sites 20 Chris Sexton IT Services director at Sheffield University

21. Tweets are also increasingly embedded 21

22. Tweets embedded in conference Web sites 22 W4A Conference Web Site

23. Twitter as Success Story What happens when you tweet an open access paper? Nov 2011 Blog post on Melissa Terras’ blog on “Adventures in digital humanities & digital cultural heritage” 500+ downloads in one week 23 Is blogging and tweeting about research papers worth it? Mar 2012 “What next? From now on, I will definitely post anything I publish straight into our institutional repository, and blog and tweet it straight away”

24. Twitter as Infrastructure Twitter seems to be becoming part of the dissemination & engagement infrastructure: SpringerLink Mobile App lets you share ‘frictionlessly’ to Twitter & Facebook network (or on email) 24 CrowdoMeter is a “crowdsourcing project that tries to classify tweets about scholarly articles using the Citation Typing Ontology” Crowdometer is an example of an alt.metrics tool: “measuring impact in [a] diverse scholarly ecosystem”

25. Mobile as Infrastructure Importance of tools which are mobile-friendly People (86% of non-random sample!) use mobile devices in bed for work purposes! Growing importance of graphics in posts to provide distinctive personalised newspaper Importance of having a distinctive Twitter avatar and not the egg (default avatar often used by porn stars & spammers) 25

26. Text, Multimedia or Links? Which should be prioritised: Well-written text? Well-produced images / video? Hypertext links & embeddable content? 26 Image may be worth a thousand words, but embeddable content can be viewed by many eyeballs (even if content is flawed – e.g. timely posts). Reflections: Editorial processes for content are well-understood Picture / video production processes are well-understood Need to prioritise use of links! I can find embeddable content in many ways. The content can lead to new discoveries

27. A pingback can provide a form of a two-way link 27 Blogs and Two-Way Links

28. Importance of Wikipedia 28 Wikipedia is very popular! This talk is partly about “frictionless sharing”, a term described in Wikipedia

29. 29 The article is easy-to-find (though beware of implications of personalised search – it won’t be no. 1 for everyone)

30. My Greatest Impact This Year? 30 I created the Wikipedia entry for “frictionless sharing” on 14 Jan 2012. There have been 3,665 views since it was created. Did someone influential cite the page?

31. Links From Wikipedia There are two links from Wikipedia to University of Bath’s repository. Should we try and get more? Is this ethical? (Content should come from a NPOV) 31

32. Links to Bath Repository 32 Should we analyse incoming links & be proactive in maximising number & quality of links?

33. Best Practices There’s a need to understand (a) best practices and (b) your practices Social Bros used to analyse my Twitter account 33 No URL No URL (e.g. to blog) in Twitter profile means: No way of finding out more Difficult to decide whether to follow See “You Have 5 Seconds to Make an Impression!” how this bio led to award winning paper! 2 1 3

34. Evidence of international reach Should time zones be considered when tweeting? 34

35. My Twitter community: Normally tweets daily Normally tweets up to five times per day Regular tweeting helps to build and sustain your community 35

36. 36 Majority of my Twitter community follow: 100-500 500-1,000 1,000-5,000 People who try our Twitter but admit they “don’t get it” may: Not have reached critical mass Have not used clients which provide means of filtering Me: 2,852 Me: 988 @LadyGaga: 22.7M

37. Further Evidence 37 Many social media analytics services are available Are you familiar with bit.ly URLs & use of + http://bitly.com/I3EFsI http://bitly.com/I3EFsI+ Sign in to bit.ly to view your stats

38. Case Study 38 Paper on “A Challenge to Web Accessibility Metrics and Guidelines: Putting People and Processes First” delivered at W4A 2012 conference on 16 April Co-authors agreed on: Importance of raising visibility of our work Need to disseminate across our networks Value of tools such as blogs, Twitter and YouTube 90 second video clip with 178 words

39. Beyond Text and Links Might embeddable cartoons have a role to play? Note this gives a summary of this talk 39 35 words 46 words

40. Beyond Text and Links Cartoons created (in ~30 minutes) using Pixton 40 37 words 44 words

41. Context is King! Social Web: Initial focus on use of popular services by individuals Of relevance to organisations – but need to beware of risks e.g. lack of authenticity; failed approaches to marketing; etc. 41 What percentage of respondents agreed that “The NHS should allow gipsies to jump the queue?”

42. Conclusions We know about traditional approaches to marketing research (although not always implemented) Many new opportunities provided by social web Key aspects to successful use:  Having an authentic voice  Getting your content to places where it can be seen, used and re-used  Embracing culture of openness  Being willing to take risks 42

43. 43 Questions Any questions or comments?

44. Acknowledgements Images copyright Shuttlestock and used under licence: 44 shutterstock_46679812.jpg shutterstock_52853291.jpg shutterstock_73799686.jpg shutterstock_84417262.jpg shutterstock_8441726.jpg shutterstock_52232947.jpg shutterstock_52733221.jpg shutterstock_11740660.jpg shutterstock_12741562.jpg shutterstock_81144367.jpg shutterstock_82699909.jpg