What we want to improve Long waiting times Adult Mental Health Community Services have different waiting time targets. Duplication of assessments and having to tell your story more than once The feedback from service users is that they do not want to have to retell their story to every staff member they are introduced to. Increasing clinical capacity GPs (and other referrers) have asked for timely access to LPT consultants to enable a clinical conversation about some of their patients. There is also the principle that those with the greatest skill should work with those people with the most complex needs. Areas of inefficiency in the service Demand is increasing and we are not able to manage this as we are currently organised.
The services involved Assertive Outreach Homeless Mental Health Service Clinical Psychology Community Mental Health Teams (CMHTs) including Outpatient elements Specialist Psychological Therapies Cognitive Behavioural Therapy Dynamic Psychotherapy Therapy Service for People with a Personality Disorder Referral Management Service (RMS) for City Psychosis Intervention Early Recovery (PIER)
Re-design methodology Fortnightly meetings of representatives of all services affected Desk research Site visits Modelling day involving staff, service users and carers Shortlisting Briefing of service users and carers
Assessment service All referrals for all services Multi-disciplinary team with senior clinicians, including medics, clinical psychologists, occupational therapists and nurses. Staff from specialist psychological therapies to conduct assessments Daily review of all referrals by smaller group (screening meeting) Assessment allocated to worker from most appropriate specialism Mix of staff on rotation and permanent (nurses)
Teams City County 1 Hinckley & Bosworth, North West Leicestershire and Charnwood (Coalville and Loughborough) County 2 Melton, Rutland, Harborough, Oadby & Wigston
Other improvements Introduce a service to support transfer of care Transfer stable patients to primary care Ensure the right people are in the right service (review the criteria) Identify the appropriate length of time for different treatments Improve the support offered to staff treating people with the most complex conditions
Integrates Community Mental Health Teams (including outpatients) and Assertive Outreach (AO) into three community teams (one in city and two in county) with specialist sub-teams (psychosis / non-psychosis in the first instance then Cluster groups beneath). Clinical Psychology would be integrated into each of the teams but retain their current management arrangements. For Specialist Psychological Therapies there would be no change. They will be retained as distinct services across Leicester, Leicestershire and Rutland. Create two assessment services in the county providing a single access / assessment route for the new community teams. Expand the Referral Management Service in the City to include assessments.
Clinical Psychology County Team 1 Leicester City County Team 2 Non-Psychosis team Assessment Service For Community Team Community Team Split into N-Psyc. and Psyc. Services Specialist Psychological Therapies Psychosis team Non-Psychosis team Assessment Service For Community Team Community Team Split into N-Psyc. and Psyc. Services Psychosis team Non-Psychosis team Assessment Service For Community Team Community Team Split into N-Psyc. and Psyc. Services Psychosis team Psychosis Intervention Early Recovery
Reduce number of Community Mental Health Teams from eight to three, one in city and two in county. Split Community Mental Health Teams into non- psychosis / psychosis teams to develop specialisms with targeted training / support All other services are maintained in form and function. Create two assessment services in the county providing a single access / assessment route for their respective Community Mental Health Teams. Expand the Referral Management Service in the City to include assessments.
Leicestershire West CCG Leicester City CCG Leicestershire East CCG CMHT Clusters 4 to 8 and 11 to 13 CMHT Clusters 4 to 8 and 11 to 13 CMHT Clusters 4 to 8 and 11 to 13 Non-Psychosis Clusters 4 to 8 Psychosis Clusters 11 to 13 Non-Psychosis Clusters 4 to 8 Psychosis Clusters 11 to 13 Non-Psychosis Clusters 4 to 8 Psychosis Clusters 11 to 13 Specialist Psychological Therapies Clusters 4 to 8 Psychosis Intervention Early Recovery Cluster 10 Assessment Service For City CMHT Assessment Service For County West CMHT Assessment Service For County East CMHT Assertive Outreach Cluster 13, 14, 16 and 17 Clinical Psychology Clusters 4 to 8 and 11 to 17 Clinical Psychology Clusters 4 to 8 and 11 to 17 Clinical Psychology Clusters 4 to 8 and 11 to 17
How the models address the areas we want to improve
ObjectiveIntended outcome Reduce waiting times The assessment service is expected to reduce the waiting times. The introduction of the referral management system in the city reduced waiting times. Reduce duplication of assessments The assessment service will be a multi-disciplinary team comprising senior clinicians
ObjectiveIntended outcome Increase clinical capacity The integration of Community Mental Health Teams and Outpatients will create capacity for consultations to support referrers Improve areas of inefficiency in the service Freeing up clinical time from unnecessary administration. Doing more with less.
Response to engagement: October Make decision on preferred model: October Transitional arrangements will start: Autumn 2015 Implementation planning: November to March Implementation complete: April 2016
The models What are your views on the assessment service? What are the characteristics of an effective team? What is good about each model? What would improve either model? Which model do you prefer? And why? What do you think about the psychosis/non- psychosis split?
Questions If Leicestershire Partnership NHS Trust introduced a single point of access that conducted all the assessments following a referral it would mean that the person treating you will be different from the person assessing you. Does this matter? Once Leicestershire Partnership NHS Trust has treated you and you are stable, we would like to transfer your care to your family doctor (GP). This will make more appointments available for new patients. Tell us how you would feel about this Not all services can be provided locally. For some specialist services this may mean you have to travel to a central base or clinic. Which services do you think should be available close to your home? Currently our outpatient clinics are staffed only by consultants and trainees. How would you feel about being seen by a nurse or therapist in outpatients? Which services would you be willing to travel for? Are you willing to see your worker in a clinic rather than your own home?
Questions We would like to support our patients towards making as quick a recovery as possible. This may mean that treatments are shorter than they are at present but they will be more focused on your condition. Tell us how you would feel about this. We will make sure that once you have been treated by us you will be able to come back to us quickly, if necessary. How would you feel about receiving some of your care from a voluntary or community organisation? How would you feel about someone other than a doctor prescribing medication for you? This may be a nurse or a therapist? They will be specially trained and supervised. Would you be willing to use new technology as part of your monitoring and treatment? Eg Skype and text messaging