1. INTERPRETING SERVICES AT DHMC Beth Taylor Interpreter Coordinator Phone and Pager 650-5792 Monday through Friday 8 am – 5 pm

2. DHMC Lebanon DHMC includes Mary Hitchcock Memorial Hospital and the Dartmouth-Hitchcock Clinic. 386 beds 58 outpt clinics Aug, 2008 – approx 45,000 visits and over 28,000 pts

3. OLD DAYS

4. FEDERAL REGULATIONS Title VI of The Civil Rights Act states that all recipients of federal funding need to provide meaningful access to services to individuals with Limited English Proficiency (LEP).

5. CARE MANAGEMENT

6. REGISTRATION

7. SCHEDULING

8. INTERPRETER COORDINATOR Interpreters in place Needed to analyze data, create systems, establish process and protocols, ensure compliance, raise awareness and provide training Position approved in 2007 Centralization critical as program grew Coordinator not an interpreter

9. LANGUAGES Spanish - most frequently requested language Sign language Portuguese Chinese (Mandarin, Cantonese, etc) French, French Canadian, French African Bosnian

10. OTHER LANGUAGES Japanese Russian Somali Kirundi Arabic Vietnamese Greek Romanian, Korean, Hindi, Polish, Thai, Laotian, Swahili, Nepali, Cambodian, Turkish, Afrikaans, Creole, Gujarati

11. And still learning ……. There is so much more to do: Translate critical medical documents Signs and information for pts Staff Spanish interpreter Block scheduling is a dream Continue to refine our systems