1. LETTER WRITING

2. Business Letters Purpose  To inform  To congratulate  To enquire  To order

3.  To request  To collect dues  To complain  To make an adjustment  To sell a product, service, or scheme

4. STRUCTURE  Heading Satyam pvt. Limited 613,circular road,Delhi Phone:(080)2425618Fax:(080)2335710 Email:sales@satympvt.com.

5.  Inside Address It indicate the recipients address. Bhavesh chauhan. Corporate communicative Inc. 3456 Grant Chicago USA

6.  Salutation  Dear Sir  Dear Madam  Dear Sir/Madam  To Whom It May Concern

7.  Date 13 June 2003 June 13, 2003

8.  Massage/ main body of the letter  Complimentary close Yours sincerely Yours faithfully

9. Principles Use the You Attitude Be clear and concise Be correct and complete Be courteous and consider

10. Types Credit and Collection letters Order and Enquiry letters Claim and Adjustment letters Sales and Fund-raising letters

11. THANK YOU ALL