1. Affirmative Action Training for Managers 2011

2. Affirmative Action Plan (AAP) What is AAP? Practices that take race, ethnicity, or gender into consideration in an attempt to promote equal opportunity Supervisors/Management are trained on Affirmative Action to eliminate discrimination ***Always choose the most qualified applicant*** 2

3. Comparison as of March 31 st 2008200920102011 Female %73%79%83%88% Actual31507086 Minority %1% 2%5% Actual1125 Total Headcount 42638498 3

4. Placement Goals A Placement Goal is set when the actual representation of women or minorities in a job group is less than would be reasonably expected based on calculated availability (census data) Placement goals are not quotas that must be met, nor are they to be considered as either a ceiling or a floor for the employment of particular groups Placement goals are targets that are reasonably attainable by applying good faith efforts 4

5. Current Status/Placement Goals For April 1, 2011 – March 31, 2012 Job Group 1: Executive Management (President) Female: 0% Minority: 0% Job Group 2: Administrative/Dept Management (VP’s, Managers, Supervisors) Female: 99% Minority: 0% Job Group 3: Technicians (Tech Support) Female: 0% Minority: 0% Job Group 4: Sales (Mgr Sales and Sales) Female: 0% Minority: 0% Job Group 5: Administrative Support (Admin Assistant, Executive Secretary) Female: 100% Minority: 0% 5

6. Outreach Techniques Employees are encouraged to refer female & minority applicants Post job openings americollect.com and http://thepub.com State Workforce Development site (JobNet) Minority organizations Diversity websites Upon hire, orientation includes: Equal Employment Responsibilities Americollect Rules & Policies in Employee Handbook All policies available on The Pub 6

7. Americollect’s Selection Process Review of online resume/application done by team benefit coordinator Interviewing Ask non-discriminatory questions Examples: How do you measure you own success? Describe a situation in which you worked under pressure or met deadlines. Tell me of a time when you had to work on a project that didn't work out the way it should have. What did you do? Ask the same questions to all applicants If a job related test is being administered, must be approved by HR and needs to be administered to all qualified applicants for that given position (i.e. typing skills test) 7

8. Always choose the most qualified candidate Be Ethical and Legal Pursue Diversity Questions Should Be Work Related If In Doubt – Ask HR Remember our Leadership Principles: Honesty Fairness Ownership Open to Change Integrity Listen Before You React Positive Outlook 8

9. Promotional Opportunities Manager’s Responsibility Ensure minority & female employees are given equal opportunity for promotions Formal Performance Evaluation Program All promotions must first be approved with Leadership prior to communicating to the employee, similar to the hiring process Discussions should be held with HR prior to notifying employee of promotion 9

10. Job Descriptions Purpose of job descriptions Adequately describe the position/duties/requirements A well-written job description will: Help get the right candidate pool Allow hiring manager to review the best qualified applicants Job descriptions should be reviewed and updated as necessary – minimum every 3 years Contact Team Leader to review or update a job description 10

11. QUESTIONS 11